Captive Background Audio - Not converting in C7 Upgrade

Problem 1:
When upgrading files to Captivate 7 I am having a problem with my background audio.
I have music that plays during the training. (Background audio)
On slides with narration the background audio is set to play at 10% volume. Some of these slides have narration AND videos.
IF there is a video included the background audio reverts to the full volume.
I have trouble shot the heck out of this issue and nothing I do seems to work. Has anyone else had this problem? My trainings were created in C5.5. I have tried upgrading them to C6 and C7, the problem exists with both.
Problem 2:
The reason I upgraded was because C5.5 had a reporting bug. My LMS requires publishing in 2004 and when users would fail the course it would still say that they had completed it (even thought the completion status was set to pass/fail.) Captivate Support told me this was a bug in 5.5 and the only solution was to upgrade. The upgrade fixed this issue but left me a bigger one.
I need a solution for one of these issues. I don't care which, I just need to be able to use my trainings in my new LMS.
Between the two problems I have had open issues with Adobe support for 2 months. They tell me they are working on it, it's being escalated, but everytime I call to check in there is some excuse why they have no info for me. I am running out of time. I need to Launch my new LMS so I am hoping some savy users out there can HELP ME!!

Hi,
Problem1 is not reproducible at our end.
After upgrading from Cp5.5 to Cp7, value of background audio is retained properly.
Are you seeing this issue in all the upgraded projects ?
If issue is specific to few projects only, can you please upload your Cp5.5 project file to acrobat.com and send me the download link at [email protected]
Regards,
Haridoss

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
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Captive Background Audio - Not converting in C7 Upgrade

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