Capture border, mouse movements and screen area showing incorrectly
I'm using Captivate4 on Win7 Pro 32bit to record a web demonstration on IE8. Setting the capture area only records a portion of the selected area, and portions outside (and including) the red boundary line. Mouse movements and clicks are also off. I've disabled hardware acceleration and tried a few different screen resolutions.
This occurs in every recording mode and in every capture arrangement - application, predefined, or custom size. Full screen recording captures the correct area, but the slides are very large and cursor actions are still off. The border disappears when Hide is checked, but the area captured is still completely different from the area selected.
I've included screenshots of both the capture area selected and the actual area recorded.
If anyone can help, I'd really appreciate it - thanks in advance!
Area selected for recording:
Area captured during recording - cursor out of place, overlap on the left, missing area on right and bottom:
Change your computer screen resolution to match what you set in Captivate, and you will capture everything.
I had to change mine from 1920x1080 (on a 13" laptop) to 1280x720 which is the maximum in Captivate. As soon as I did that, the entire screen was captured as intended.
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Second step: provide sensible information:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
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Imagine you have a camera and you are taking pictures of your computer screen. You can take a picture of the whole screen or you might zoom in and take a picture of just part of the screen. Panning allows you to move around an application and take pictures of a smaller part of the computer screen.
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With Panning enabled, you end up with four different areas of Notepad captured. (Four Captivate slides) Similar to the image below.
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