Capture Device Offline error message

Hi,
I have a new iMac and am not able to capture video.  I get the "capture device offline" message.  I am having to use a Thunderbolt.  When I use the same camera settings on my old Mac in FCP, it works fine.  Any thoughts?  Thanks.

Is a "Thunderbolt" a Firewire device?
http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html may help

Similar Messages

  • "Capture Device Offline" message

    I borrowed a friend's SONY camcorder to shoot some footage. He suggested Adobe Premiere for editing it. I downloaded the trial software and now I'm trying to capture the video. I had to buy a firewire card to connect to my computer. When I load Premiere, I go to the project and try to capture, but above a black screen it says, "Capture Device Offline." I'm pretty sure that my card, cable, and camcorder are all connected properly. I surmised this since when I connected them all, the screen on the camcorder went from saying "16bit" to "DV IN". I've read a bunch of the forum topics on this, but the solutions don't seem to be exactly related to what's going on here. I checked my Device Manager and there's no exclamation mark next to the IEEE 1394... nor its subfolder, VIA 1394 OHCI...
    I'm only somewhat computer savvy, so I'm hoping someone can assist. Thanks,
    Caleb

    I see that this thread is marked as answered, but as I have found a slightly different solution I shall mention it here.
    I have Windows 7 Ultimate 64 bit and have installed Adobe PP CS5. I have just tried to capture standard DV from my old handycam and encountered the same problem as outlined above.
    After trying most of the fixes without success I finally worked out a solution that worked for me. Here it is and I hope it helps.
    Connect the camera to the PC using a firewire and when prompted by Windows select edit video in Premiere Pro.
    When PP opens, or you already have PP open, go to File>Capture  and the Capture window appears. At the top you will see the message "Capture Device Offline".
    Here you can test whether or not your device is  connected properly by clicking on the play button at the bottom of the dialogue box which should start the tape playing in your camera. You won't see anything happen in the Capture box .
    Click on the Settings  tab in the Capture window and under Capture Settings  click on Edit...and change the Capture Format from the default HDV  to DV  and click OK.
    The capture window should now show the connection to your camera. .
    You can also change the Device control settings here, but I have no idea what happens if you don't. I usually check all my settings, especially things such as PAL etc...
    You can later change the Preferences, if you like, by going to Edit>Preferences>Device Control> Options which should avoid you having to do this each time.
    I will just mention ( not strictly speaking related ) that another bug in CS5 seems to be an error message that comes up if you have a lot of scenes and you use split scene, as I do. The message says "SRC\FileManager\FileManagerIMPC.cpp -94".
    If you get this message, the capture will appear to stall, but as long as the tape is still running in your camera, leave it alone. Do nothing. The footage is still being captured to your Hard Drive.
    Once the tape has finished, close the error message which will close Prem Pro.
    You will then need to re-open the project and import the captured files from the folder you captured it to.
    Just one last suggestion. If for some reason this does not work for you, and it should as long as your firewire connection is sound, you can always capture DV footage using Windows Movie Maker in Windows XP, or by using Photo Gallery in Vista or Windows 7. It does a pretty good job and saves you having to install another program.

  • "Capture Device Offline" message when attempting to add additional clips from HDV Videocamera,in CS5

    "Capture device off line" message when attempting to add additional clips to existing project in Premiere Pro CS5.5.2.
    Previous capture was accomplished, but, then when trying to add additional clips from same device it failed.
    All 40 minutes of some 185 clips was originally captured using Sony Vegas Moviemaker Platinum 11, with no errors. The additional mt2 clips were then successfully imported into Premiere Pro after indexing and conforming the clips, and they play perfectly well and of a high quality in CS5.5.2 at 1440 x 1080i.
    Why would the Capture device be off line , when no physical alteration has been made to the equipment ?

    Hi Joe,
    Thanks for the advice but, the splitter may not help here, now Sony Vegas Movie Studio Platinum 12 which we also use for less complicated editing is now saying Canon HDV Camcorder is also "OFF LINE"
    I think it is a physical connection issue either with the cable , the output from the camera or input into the laptop, because it was working. The issue has been intermittent making it difficilt to diagnose. We use it only for back up as we are overseas and do not have access to our main computer. The tapes are good and the video is high quality so I will have to wait worse luck, and the technical back up for HDV in Belgium is non existent as they have no computers in the stores that have the Firewire or I33394 card.
    I have not changed any settings, I may have to wait till I get back to base in 10 days, I am also having an issue with a lens on the Canon 5 D  Mark II, which I know must go back to Service but, it still works and, has issues after I dropped it ??????????
    Message was edited by: Bob Dix Photographer

  • Capturing video with DV camcorder says "Capture Device Offline"

    Just trying to capture video already recorded on my camcorder. The firewire is setup correctly and the options are all right, but the capture window still says "Capture Device Offline".
    Somebody help me?!?!?!

    http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html
    -and more about Windows http://forums.adobe.com/message/4708997

  • Capture Device Offline

    I have recently purchased an ACER Aspire 5735Z laptop and have installed Adobe Premiere Elements 3 on it.  I have also purchased a firewire express card and firewire to dv cable in order to connect my Canon MV700 Mini DV Camcorder.  When I insert my express card in the slot, my device manager tells me that my 'IEEE 1394 Host Controller' is working properly.  However, my camcorder does not appear in device manager (camcorder is powered on and switched to playback mode).  When I attempt to 'Get media from DV camcorder' within Prem Ele 3, I get the message 'Capture Device Offline'.  I have looked at the online help pages and attempted to change capture settings but it doesn't make any difference.  I would be really grateful for any help with this problem.

    Hunt
    When I connect my camcorder to my laptop, I get the bing-bong noise but no
    icon in the taskbar.  Also, when I try to import within Windows Moviemaker,
    the message 'Import video could not find a compatible digital video device.
    Verify that the digital video device is properly connected and turned on'.
    I have since connected a friend's Sony Mini DV camcorder to my laptop using
    exactly the same method.  As soon as the device was switched to playback, it
    instantly appeared in the taskbar and within device manager.  I was able to
    import video within Windows Moviemaker, but using Premiere Elements 3 I
    still got the message 'Capture Device Offline'.
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  • Capturing device offline

    I keep getting "Capturing Device Offline". Other than making sure all wires are plugged in correctly and and the camera is on VCR is there any other way to trouble shoot this problem?? I already went out and bought a new firewire plug and IT doesn't work either. Keep getting the same messsage.

    Sorry, Bill, I did check those settings out and found them to be DV, but failed to mention that in my last post. Still alittle frustrated, tho, on why everything seems to be connected and the settings are correct but still get that message. I even bought a new firewire thinking it might be that, but no change. Any more suggestions?

  • Windows 7 64bit has an MTP USB Device Failed error message when I attach my Ipad1

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  • Capture Device Offline! Please help

    I edit and capture EVERYDAY, nothing has been changed between yesterday and today...NOTHING.
    I have a MacPro, Canon XH-A1s, using Premiere CS4.
    When I got to capture, it says capture device offline!
    I have seen this before, but was with my old standard def Sonycam, not my HDV CAM.
    Any thoughts?

    A couple of thoughts:
    Does you Mac "see" the camera, when plugged in and turned on? [On a PC, one gets a little tone and the camera shows up in Device Manager.]
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    Again on the PC, there can be an important flow with some cameras - some need to be plugged-in, turned on, and THEN PrPro launched, and then the Capture module. As you can see, there are several possible combos of steps. Maybe try a different order, like plugging in the camera, starting PrPro, and the Capture module, and THEN turning the camera ON.
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  • "Capture device offline" - using Logitech webcam 9000

    I am wanting to capture video using my Logitech webcam 9000, but I get "Capture device offline" in Adobe Premiere Pro when I attempt to capture video.  Could someone provide some guidance on how to get this to work?
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  • Capture problem -- strange error messages -- computer freezes

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  • Media offline error message; Equipment

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  • Capturing device offline with BlackMagic DeckLink Quad

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  • "Audio Capture Device not selected" message?  Help please!

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