Capture encountered a problem

I had a shoot in Antigua and ran into some audio drop out problems. Now I am try to capture tapes and I am getting the below message.)
Capture encountered a problem reading the data on your source tape. This could be due to a problem with the tape. Capture has been aborted and your clip has been saved.
Power Mac G5 Dual 2.0

I'd just check the playback and the timecode to make sure it's accurate. If it is, I'd go on and edit the saved clip.
Could be caused by so many different things... dirt in the camera when it was shooting, bad tape, dirty heads on the playback device...
Jerry

Similar Messages

"Capture encountered a problem reading the data" ANYBODY HAVE AN ANSWER?

"Capture encountered a problem reading the data on your source tape..."
How do I get FCP to capture the footage? The tape is fine as far as I know. When I play the tape it shows up in the capture window, but when I click capture "Now", it'll capture 2 seconds, stop, then give the message:
"Capture encountered a problem reading the data on your source tape. This could be due to a problem with the tape. Capture has been aborted and your clip has been saved."
Any help would be greatly appreciated.
Mac OS X (10.4.9) 2 GHz PowerPC G5, 4 GB DDR SDRAM
Kazinako
I have a Sony TUV 900, and this camera and this FCP have worked together in harmony for many years until recently. I have no external hard drives, only internal hard drives. The firewire goes out of camera and goes into back of computer. The tape plays fine in my TUV 900 camera, (where the tape was originally recorded.)
I recently read on this forum where someone said they:
"Actually, I just had to switch to NTSC in the easy setup menu. I could have sworn I did that last night but I guessed I missed it. Anyway, I can capture now."
I would appreciate any advice on this subject.
Thanking you in advance, Michael Kasino

Try another device-- deck or camera to eliminate that possibility.
So I did this and now suspect the camera...
I tried another camera, and I still encountered the problem, (probably because of tape damage at this point), But the ALT camera did a much better job and digitized over areas the TUV 900 could not.
Now, I agree it is a camera issue. It could be 'bad tensioning' in the cassette, or my tape transport in the camera could be 'slacking the tape'. (I was using a Maxell Minin DV rewinder recently.
Is this camera even worth repairing, or even able to be repaired? ( $3-500. ?)
Am I better off getting a newer model at this point?
Also I am seeing ALOT of 'artifacting', big blocky elements of distorted image to the left side of my screen during and on digitized clips. (Could the head be going south?)
Any thoughts helpful.
MK

Capture encountered a problem reading the data source tape .

FCP 4.5
SONY DSR-20 deck
dual 1.5GHZ
There are sound drop-outs on my source NTSC mini-dv tapes
the time-code looks pretty steady in the DSR-20 deck display
however i keep getting the following message when i try to digitize:
"Capture encountered a problem reading the data on your source tape.
This could be due to a problem with the tape. Capture has been aborted
and your clip has been saved"
I've tried setting Device Control to "Non-Controllable Device" and trying to capture video ONLY [the drop-out is mainly in the sound] which has generally solved this problem in the past but to no avail.
The same message comes up.
I realize my source tapes are messed up but how to work around it?
any advice please !
thank you

The most direct work-around is to play your DV tape through the analog outs on some device and to bring the signal into a a/dv converter and to capture using 'capture now/non-controllable device'
I'm doing this as I write. A student, who did not know any better, recorded on LP mode and the timecode (and recording in general) is nearly unusable. This is the only way I've been able to get it into the system. It ain't pretty but you will have the material.
You are correct when you inquire that there will be no time code and the material will take a 2 conversion hit.
Good luck.
x

The infamous "Capture encountered a problem" once again

Hi all, I'm sorry to bother you with an often discussed issue but I haven't found any solution yet, it's driving me crazy and I desperately need someone's help.
"Capture encountered a problem reading the data on your source tape. This could be due to a problem with the tape. Capture has been aborted and your clip has been saved"
This problem occurs only seconds after starting the capturing process. Regardless of where on the tape I start. My camera is a Canon XL1s, but I also encounter the capture problems with my Sony consumer cam.
Ok, what have I tried so far:
- capturing the footage using the "non-controllable device" setting.
- Preferences - advanced - switch off the "abort when dropped frames etc" setting
- replaced the Firewire cable
- using iMovie to capture This seems to go well, but after the capture the program crashes.
Any other suggestions? I have to mention that I have used the "movie" setting on my camera. This similar to the "progressive" mode on Panasonic cameras.
Thanks a lot for your help
Siebe

Are you using capture now? I found I get the best result by logging the clips first.. making sure the "in" setting is at least a few seconds in from any possible glitch in the tape (new scene or blue screen) and using batch capture.
This also seems to work better on one of my cameras than the others with the same tape.. so try it on both..
Dont know if that will work for you.. but its the best I was able to come up with for me!

Capture encountered a problem reading....

I know that this issue has been beaten to death but none of the responses seem to help.
I am consistently getting the following error message: "Capture encountered a problem reading the data on your source tape. This could be due to a problem with the tape. To capture as much footage as possible, please capture a clip that ends before this segment, and another one that starts right after it."
I have tried different cameras as playback devices without success.
When I use "Capture Now" I get the following message: "Capture encountered a problem reading the data on your source tape. Capture has aborted and your clip has been saved."
Imovie seems to import the same "problem tape" without an issue.
I have capture at least one tape without a problem. On some tapes after the above message occurs I am able to get past the "bad spot" and continue to capture. On other tapes the message keeps occurring.
I have dubbed a problem tape but the error message continued to appear at the same spot in the tape.
Most footage was taken using a SONY TRV 900.
QT is up to date
I do not believe this is a TC issue.
I have also tried different firewire cables.
This problem is making my attempts to capture over 100 tapes simply impossible. Is there any reason to believe that using a deck (rather than a camera) would eliminate this problem?
NOTE: I had one tape that captured fine. However when I start getting the above errors, even the "good tape" generates the error (when it previously captured fine.)
Are there certain files that can be getting corrupted that I can trash?
Is there any workaround that would force FCP to capture the tape?
Mac Pro 2.66/FCP 6.0.5

PROBLEM SOLVED!
Hi Daisydaisy, I also was struggling with this same problem and found your post when I was doing research. I would like to share the solution I found with you. I also use a Sony TRV-900 which I have owned for 9 years.
I had my camera professionally cleaned and serviced. Besides being cleaned, the gears that turn the tape were tweaked and set back to the correct specifications.
I had used tape head cleaner I bought at camera stores to clean my camera, but that was not good enough.
I can now digitize without any problem.
There is one catch. The tapes I shot with my camera before I had it serviced play back fine, BUT still can not be digitized without getting the 'can not read source tape' error message.
All new tapes recorded with the camera AFTER it was PROFESSIONALLY CLEANED and had ROUTINE MAINTENANCE digitize perfectly without any error.
I've seen this problem crop up on other message boards when I was doing research into this problem, and there never seems to be any solution to this. I finally found a message forum from 3 years ago, in a deep Google search, where a guy solved this problem by having his camera professionally cleaned and serviced. I took his advice, and it solved the problem of 'CAN'T READ SOURCE TAPE'
BRAVO! FINITO!
By the way, I went to a place in Burbank, California called TEK Media Group. There phone number is 818-244-4440
It cost me $350 to have the camera cleaned and serviced. They said the the drums were dirty and the tension was off too.

LiveCam.exe has encountered a problem and needs to close. Constant Error. HELP PLEASE

Alright so basically, my parents got a buy-one-get-one-free offer on webcams at christmas, and so they gave me one for my own as i lost my old one. Everything was working fine, seemed like a great camera.
However, randomly one evening when i tried to open Live! Cam Center to record a video, it refused to open, instead giving me a small white box with the loading symbol inside (thats where live! cam center usually opens out into the UI) and a boz saying "LiveCam.exe has encountered a problem and needs to close. We are sorry for the inconvenience.".
Now i thought that it was just a random one-off thing, but it happens EVERY time, WITHOUT fail. The cam works fine on MSN and skype etc, just when i try to record anything or manually take pictures , cam center doesn't work. And it doesn't seem to just be cam center, almost every software i've tried for just plain recording/capturing failed.
Tried updating to latest drivers and software, tried using older versions, tried using the cam from my family pc (identical cam) - failed, tried using all different USB ports randomly, failed. I'm really desperate here now, i'm at the point where i'm almost going to give it away and buy a non-creative webcam cos its really annoying.
My webcam is the Live! Cam Video IM Pro. Here's a copy of the error report from windows, its the same every time:
AppName: livecam.exe AppVer: 2.2.3.0 ModName: ctvidcap2.dll
ModVer: 2.2.3.0 Offset: 00002ca
PLEASE HELP! IM DESPERATE >_

See if there are any Crash Reports ID's saved.
Type '''about:crashes''' in the Location Bar and hit Enter.
Then open each Crash Report and once the report is loaded completely, copy and paste the URL of each report into the the '''''Post as Reply''''' box in this thread.
IMO, seeing that you are using WinXP, you might be better off with the older Flash 10.3.183.90 version. Flash 11.0 and later have "improvements" that don't work on WinXP - only Vista and later. Adobe did continue to support and provide security updates for Flash 10.3 until a few months before WinXP went EOL back in April of this year.

Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem

I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?

can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player.

Lightroom has encountered a problem reading this photo + error ???

Details
* The exact version of the Adobe Application you are running. Lightroom 1.0
* Your Operating System details: Windows XP Professional Version 2002 Service Pack 2
* Amount of installed RAM: 1 Gig
* Amount of free disk space: 31.9 Gig, 184g (second drive)
* Make/Model of Video Card: Nvidia Quadro FX500/FX600
* Printer Details if you have a print problem: No print problems
* The EXACT text of any Error Messages you saw:
"Lightroom has encountered a problem reading this photo" "You will not be able to make adjustments to this photo" & Error idx ! = 0 && -idx <=->top-L->base
* Precise symptoms of your problem
Attempt to load all RAW files from (Canon 10d & MarkII). First few folders imported are fine, after loading 10 or so folder all the files afterwords have the above error, if I remove all files, and reload in a different order files that were giving the error will load correctly, and files that loaded correctly before now load with errors.
Screen Captures for reference.
http://www.pbase.com/brahm/image/80870830/original
http://www.pbase.com/brahm/image/80870983

Here is a snippet from a discussion on another forum that includes a quote from Jeff Schewe, whom I consider to be a very good source for reliable information:
Look, I'll make it REAL simple...
TIFF = Good
PSD = Bad
PSD is now a bastardized file format that is NOT a good idea to use. Even the Photoshop engineers will tell you that PSD is no longer the Photoshop "native" file format. It has no advantages and many disadvantages over TIFF.
TIFF is publicly documented, PSD is not. That makes TIFF a preferred file format for the long term conservation of digital files.
And, let me be blunt, anybody who thinks PSD is "better" than TIFF is ignorant of the facts. If Adobewould let them, the Photoshop engineers would tell you to quit using PSD.

Javaw.exe has encountered a problem a needs to close

Hello,
I'm working with an videoconference application (SIP Communicator) in a Java Web Start application. I've got to access to download the jnlpo file and the application run apparentely without any problem, but when I try to call a user I get a java error message "javaw.exe has encountered a problem a needs to close", and when I check this error I found the following issue:
AppName: javaw.exe     AppVer: 6.0.140.8     ModName: jvm.dll
ModVer: 14.0.0.16     Offset: 000fee15
I think the problem come from capture device detection, but I'm not sure because the java error dont say anything about this. I guess that is a capture device detection problem because when I check the Java Console I see:
GRAVE: Failed to initially commit JMFRegistry. Ignoring err.
java.lang.SecurityException: commit: Permission denied
     at com.sun.media.util.Registry.commit(Registry.java:251)
     at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.initialize(JmfDeviceDetector.java:107)
     at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.setupJMF(JmfDeviceDetector.java:364)
     at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.detectAndConfigureCaptureDevices(JmfDeviceDetector.java:412)
     at net.java.sip.communicator.impl.media.device.DeviceConfiguration.initialize(DeviceConfiguration.java:125)
     at net.java.sip.communicator.impl.media.MediaServiceImpl$DeviceConfigurationThread.run(MediaServiceImpl.java:408)
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Looking for Audio capturer
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: DirectSound Capture Supported = false
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Gibberish protocol implementation [STARTED].
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: SSH protocol implementation [STARTED].
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: JavaSound Capture Supported = true
Exception on commit = java.lang.SecurityException: commit: Permission denied
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: JavaSoundAuto: Committed ok
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Looking for video capture devices
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Stun server address(null)/port(null) not set (or invalid). Disabling STUN.
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Network Address Manager ...[ STARTED ]
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Network Address Manager Service ...[REGISTERED]
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Zeroconf protocol implementation [STARTED].
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: IRC protocol implementation [STARTED].
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Scanning for configured Audio Devices.
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Found JavaSound audio capture as an audio capture device.
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Scanning for configured Video Devices.
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Found HP Webcam [VGA] as an RGB Video Device.
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
INFO: Creating datasource for:javasound://44100
java.lang.RuntimeException: No permission to capture from applets
26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger error
GRAVE: Could not create data source for javasound://44100
javax.media.NoDataSourceException: Error instantiating class: com.sun.media.protocol.javasound.DataSource : java.lang.RuntimeException: No permission to capture from applets
     at javax.media.Manager.createDataSource(Manager.java:1012)
     at net.java.sip.communicator.impl.media.MediaControl.createDataSource(MediaControl.java:558)
     at net.java.sip.communicator.impl.media.MediaControl.initCaptureDevices(MediaControl.java:192)
     at net.java.sip.communicator.impl.media.MediaControl.initialize(MediaControl.java:146)
     at net.java.sip.communicator.impl.media.MediaServiceImpl$DeviceConfigurationThread.run(MediaServiceImpl.java:409)
I dont know what is happening, so I' appreciate any help from you
If you need more information dont heasitate to contact me
Thanks a lot
Regards
Pedro

pedritomoreno wrote:
Hi,
Thanks for answering.
Could you tell me how can I allow "capture from applets" modifying Java Policy Permission?
I think that the problem's source comes from JMF, because it doesn't run the JMFRegistry. But I dont know the reaso
I'd appreciate your help
Thanks
PedroTry asking for a solution in the JMF forum:
[http://forums.sun.com/forum.jspa?forumID=28]
The security docs have information about creating a Policy Permission file:
http://java.sun.com/javase/6/docs/technotes/guides/security/index.html

Outlook 2016 getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.

Hi,
Today i installed Microsoft Office 2016 preview for my Mac OS X 10.10 Yosemite. Word, Excel and Powerpoint applications are working without any problem. However, Outlook getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.", it's happens always, when i launch outlook. please suggest me, how can i comet from this issue.
Thanks in advance,
Suresh Balakrishnan.

Go to the Microsoft site for help. These forums are not offering support for MS products, especially not for beta products.

Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close. We are sorry for the inconvenience.
After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
"It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
If I go back to my original catalog, I still get the error.
Thank you in advanced for your assistance.
Tony

Tony,
Here's something you might try:
Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
Let us know how you make out.
Hal

Adobe Audition has encountered a problem and needs to close.

I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicago

stevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

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