Car Bluetooth connection with MAPS and iPhone 5.

I have my iPhone Bluetooth connected to my new Toyota Camry and it indicates such on the phone and the car.  However, in going to MAPS navigation, there is no voice, only written directions.  Initially the voice worked, but now it doesn't.  Toyota says it is the phone.  I have an IPhone 5.  Someone suggested I need to upgrade to IOS something or the other....is this true?  Others have advised not to upgrade to the latest IOS due to significant glitches.  Why am I not getting the voice directions.  Why has my phone stopped talking to me?  Is it something I said?
Oh, and when I take it to 1:1 appointment and put in an address and click on START, the voice happens inside the store

Quick related question - have you managed to set your N97 up as a 3G bluetooth modem? Despite going through the normal bluetooth setup process, i just can't get it working; it gets as far as connecting and then authenticating, but then disconnects saying the PPP connection could not be negotiated.
Any ideas? I'm on O2 PAYG in the UK and am using login credentials provided on filesaveas.com
I used to have this setup and working with an E61i on Vodafone.

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