Car Kit Bluetooth on Palm Pre Issue

I have connected by Palmpre to a Bluetooth visor car kit. However, as soon as I get an incoming call, Bluetooth goes into card view and therefore disconnects! Samething happens if I try and make an outgoing call. It is impossible to leave Bluetooth screen on full view so how on earth can I use this in the car??? Any ideas???

colapop wrote:
Hello bravo45 and welcome to the forums,
The Pre will only display devices it is compatible with. Currently those devices are Audio devices and A2DP devices. any other devices, like some cell phones and computers it may see them, but won't display them as a device it can pair with. This compatibility list is growing and changing. They have now expanded it to many karkits on the market.
Thanks,
Colapop
Colapop, any news on a fix for the Nissan/Infiniti issues???

Similar Messages

Re: Bluetooth Related Issues with Car kits regarding the Palm Pre Post 1.2.1

Make/Model: Nissan Maxima
Year: 2007
Carkit Model info (Manufacturer, firmware version, etc): OEM with Nav
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
Since updating to webOS 1.3.5, the connect and disconnect problems have mostly gone away! Thank you Palm!
One minor complaint still with Bluetooth (if you are listening Palm): The Nissan OEM kit supports up to 4 phones. I paired my wife and kid's phones to the car, including my Pre. When any other family member is in the car with me with their phone (non-Pre), my Pre will not connect to the car. Their phones connect just fine even though my phone has been paired to the car to be the "primary" phone. Only when I am by myself in the car will the Pre Bluetooth connect/disconnect work flawlessly. Thanks again for getting us this far!
webOS version: 1.3.5

We are trying to collect data for all customers that are having issues related to pairing their Palm Pre to car kits, however this data is spread among tons of threads and many different boards. To resolve this we would like to consolidate this list down to one board and tell you up front what information we need.
If you are having issues around using Bluetooth with your Car Kit please post the information in this thread.
Please also use this template so it is easiest for us to extract this data
Make/Model:
Year:
Carkit Model info (Manufacturer, firmware version, etc):
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
webOS version:
Included in compatibility list:
To find out if your carkit is listed on Palm's compatibility chart see here
http://kb.palm.com/wps/portal/kb/common/article/50373_en.html
Further information:
Please remove all previous pairing from both devices and carkits before deeming it an "issue." We attempt to diagnose and identify all issues, however some issues are simply resolved by removing pairing from both the device and the carkit and then resetting the connection back up.
It may be important to check back regularly. If it becomes an issue that we would like to diagnose further we may ask for help from the community by contributing log files from the device.
You may receive a PM from me or another Palm employee asking for this information (we can be identified by orange logo's next to the name).
Message Edited by HardBeatZ on 01-19-2010 02:36 PM

Tomtom car kit bluetooth not working

I cannot get my iPhone 4S to connect to the Tomtom car kit via bluetooth. The phone searches but does not find the car kit.

I upgraded from the iPhone 4 to the 4S. I got the adapter from TomTom for the iPhone 4. When I insert the 4S, it connects OK and the phone charges. I did the reset of the Bluetooth and the TomTom Car Kit shows up on the iPhone. But when I attempt to pair the car kit using the code 5555 (as stated in the manual), it says the code is incorrect and will not pair.
I've also tried using 0000 as the pairing code, with no success.
So far, TomTom support has been very pleasant but ineffective in providing answers.
Are other people having the same issue? Please respond if so.
Has anyone been able to pair the car kit to an iPhone 4S? If so, PLEASE tell me how you did it?

Z10 with Parrott car kit (Bluetooth)

I can sync my Z10 with my bluetooth Parrot Car Kit but the contacts are not sent to the car lit. Has worked ok with other phones iPhone4 and BB8520

Hi and welcome to the forums:
A list of supported carkits by Blackberry:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04009&sliceId=SAL_Pub...
Please let me know if you need anymore info,
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Palm pre issues

i ordered a new palm pre cause mine was cracked and the apps wasnt available now ive got the new phone installed the update but am having trouble connecting to carriers like at&t i can send one message they recieve it but i can see the reply message and cant send any future messages me i love the pre its a very good phone
[email protected]
chris

missmary wrote:
The only solution I found was to go into Device info, reset options and then choose erase apps and data. Unfortunately, the problem may reoccur. I guess there is no permanent fix yet. Good luck!
Curious here missmary: Do you live in Brazil too? Or another country where the webOS App Catalog may not be supported?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Bluetooth technology: Palm (syncing issue) - Keyboard - Mouse

I have a palm TX (Garnet 5.0) which I had set up to sync via bluetooth through the hotsync application which accompanied the pda. It worked fine. Then I got a wireless Apple bluetooth keyboard and mighty mouse. After the set up of these two devices I could no longer wirelessly sync my palm (or could sync on a very hit or miss basis and then it most likely fails mid sync). Any ideas to try?

Same here unfortunately. Bluetooth mouse was working ok, until this most recent Bluetooth patch that I installed (which I hoped would fix some lesser Bluetooth flakiness), but now things actually got worse!
While the Bluetooth icon indicates the mouse is attached, I actually have to disconnect and connect it to get it to work when I unsleep my MacBook.
It also sometimes stops working... apparently when I some web pages?!

Palm Pre Issue, HELPPPPP Please

Please ask all Pre-related questions in the proper "webOS" section of the Forum. Thanks.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

There should be a folder named ipod or itunes, I can't remember which, Itunes places them into this folder. It is best to connect back to itunes and delete them that way but with the newest version the Pre is not reconized, So you could go into thet folder and delete them that way, Itunes tags them funny so it may be best to delete everything in that folder and create a new folder in the main screen when you are in usb mode, Name it "Music" drag and drop your songs into it and the music player will find them.

Nokia car kit, BLUETOOTH PASSKEY PROBLEM

I BOUGHT AN AUDI A6 WITH A CARKIT FITTED ,THE PREVIOUS OWNER DID NOT USE IT, WHEN I PRESS NOKIA BUTTON AND SEARCH WITH MY PHONE I NEED TO ENTER A PASSKEY ON MOBLIE , I DON'T HAVE IT OR A MANUAL TO CHECK MODEL OF KIT, IT LOOKS LIKE A CK-1W BUT THATS A GUESS, I HAVE TRIED 0000,1234,1111,ETC. TO NO AVAIL , H E L P , STEVE

You will need to find the main junction box hidden behind the dash, the last four numbers of the serial number are the paas code.
Danny b
Nokia Accredited Installer
If my answers help you, give me a Kudos. Its like a pat on the back.

IPhone 4 will not locate Tom Tom car kit

iPhone 4 with IOS 4.0 will not discover TomTom car kit Bluetooth making the GPS app unusable. Also hands free which I depend on is also unavailable. Works as designed on a iPhone 3GS with 3.13. Unfortunately the SIM cards can not be switched. Please look into this issue and provide a correction.

Use the search facility on this site - I did, and found the following useful info...........
The TomTom car kit isn't made for, and doesn't officially support, the iPhone 4. As the iP4 is thinner than the iP3, the phone doesn't 'push' back onto the flap in the mount enough for the dock connector to fully engage into the iP4. You can 'fix' this by putting a small piece of fabric/paper/neoprene/whatever behind the phone, which will then push the flap sufficiently to engage the connector.
I've been doing this for ages without any problems, and the bluetooth connection between phone & car kit works fine.

Ford 2007 car kit

Hello,
I have a Ford Focus with the original Ford car kit (Bluetooth, cradle and Voice Control), and have some questions.
1st - intermittently, the phone can't connect with the car kit using BT. The solution is to remove the fuse to reset the system or use the ear set and wait for the system to be back! Is there anything I can do to solve the problem?
2nd - I have a N73 phone and would like to know if there is any way to have the name of the person that is calling me in the radio display instead of the number?
Thank you,
Miguel

Ford issued a tech info regarding connectivity problems with some specific handsets. These include:
No connection, or unstable connection with many handsets: this can be solved with a software update of the Nokia OEM Ford BT system, performed using the Ford diagnostic tools. Please note that the latest firmware is available ONLY for the latest diagnostic system IDS (qualified repair shops will have the right equipment).
No Dialing: this affects mainly numbers beginning with "0". It should not affect numbers stored with the int'l area code (+49...+39...). Can be solved with the software update.
No connection to SonyEricsson SE K800i, Samsing SGH-A990 and Motorola Razr V3
Empty or Missing dialed/received calls list on Nokia N series handsets. Only "last call redial" is available.
Keep in mind that...
_full phonebook access is not possible unless the specific Ford CarKit software is not installed on the phone. This software is not currently available for Symbian S60 3rd edition
_SIM phonebook access is NOT available for most phones. IT IS available for Nokia S40 Platform
_dialed / Received calls log is not supported on most SonyEricsson and RIM Blackberry phones. Phonebook access is also limited to 300 entries.
I'm going to test the update feature as soon as possible on an older unit to see how the unit performs with Nokia N73 handsets.

Swap 6310i car kit phone cradle to N95 cradle?

Hi, i recently bought a volvo c70 2000 'X' reg which has the in car 6310i phone cradle and mic etc which all works through my car stereo. Is it possible to swap this over to work for my N95 keeping all the wiring, speakers, mic etc and just change the cradle and plugs? Any help or suggestions would be most appreciated.

13-Jul-2008 01:45 PM
dannyboy wrote:
There is no cradle adaptor for this to work but you could try this http://www.solware.co.uk/mobile-phone-car-kits/bluetooth-car-kit-convertor.shtml This will sit in the cradle and convert the kit to bluetooth.Or you could buy a new kit, you will still be able to use the speaker wiring, any good engineer will be able to sort this out.
Danny B
that's a cool adapter danny!
have you used this one? how was it?

Bluetooth Related Issues with Car kits regarding webOS post 1.4.0.

We are trying to collect data for all customers that are having issues related to pairing their Palm Pre to car kits, however this data is spread among tons of threads and many different boards. To resolve this we would like to consolidate this list down to one board and tell you up front what information we need.
If you are having issues around using Bluetooth with your Car Kit please post the information in this thread.
Please also use this template so it is easiest for us to extract this data
Make/Model:
Year:
Carkit Model info (Manufacturer, firmware version, etc):
Details of problem: (e.g. pairing drops, static on the line, buttons mapped incorrectly, etc)
webOS version:
Included in compatibility list:
To find out if your carkit is listed on Palm's compatibility chart see here
http://kb.palm.com/wps/portal/kb/common/article/50373_en.html

Make/Model: BMW 325I
Year: 2006
Carkit Model info: Latest firmware for the 3-series.
Details: Will not connect with bluetooth carkit. Both bluetooth and Pre discover each other but does not connect with each other. The Pre shows that its connected with the car but the car does not connect to the phone.
webOS: 1.4.0
Included in compatibilty list: Yes
It connected and paired up fine before the update to webOS 1.4.0, had no issues with 1.3.5.1. The phonebook functionality also worked fine with the previous version of WebOS

Bluetooth car kit connectivity issue after IOS 8.1.2 update

After the IOS 8.1.2 update I cannot connect my IPhone with the Bluetooth car kit (hands free) system of my car.
Before the update connectivity was perfect, after the IOS 8.1.2 update the car kit does not find the IPhone any longer.
To solve this issue I deleted both the car kit and the IPhone from the paired devices list of both (my car and the Iphone) and tried to pair them again - no success. The car kit just does not finds the Iphone any longer.
Please, help!!!

Just to share the way I finally solved the problem - might be helpful to somebody else.
I didn't noticed before that the IOS 8.1.2 update changed automatically the name of my Iphone from the one I've given to it before to just "Phone".
I re-named the Iphone (just gave a new name to it by going to Settings -> General -> About -> Name) and then the car kit managed to find the phone very quickly via Bluetooth.

Bluetooth Connectivity Issues on Unlcked GSM Treo Pro with OEM Mercedes Car Kit-2009 Model Year-E Series

Previously I had my Unlocked GSM Treo Pro connected to my 2009 Mrcedes E550 using bluetooth and had full functionality for phone and address book. Recently I received a replacement Treo Pro device from Palm under a warranty replacement due to a frozen touchscreeen and have had difficulties connecting the new device to this vehicle. I have troubleshooted thoroughly and have been able to connect my phone to other cars and other bluetooth devices and also have been able to connect other phones to my car, which has isolated that the issue is the connection between my Palm device and my car's bluetooth. The device is connecting intially to my car, but then the connections alternates continuously between being connected and searching for a connection-making it unusable. I have already installed the Treo 850 patch TreoProBTpatch.CAB to this new device and it has not resolved the issue. Please advise if there is any explanation why I was able to get my prior device to connect and am not able to get the same model replacement device to do so. I have visited the dealership to review and after being unsuccessful in connecting they recommended I contact Palm.
Post relates to: Treo Pro T850U (Unlocked)
Message Edited by gpwestpcg on 08-18-2009 10:04 AM

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

Car Kit Bluetooth on Palm Pre Issue

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