Car kit CK-15W screen sometimes doesnt come on.......

i hope someone can help me, i bought the Nokia CK-15W bluetooth car kit as an aftermarket add-on from a car dealer when i bought my new 2008 Volkswagen Jetta.....the dealership installed the unit to my car and within days of taking delivery of my car i started having problems with the car kit visual screen not turning on
i returned the dealer and spoke to my salesperson and he said that he would have his shop look into the problem....the servicemen claim that all the wiring has been done properly and there is nothing wrong with the operation of the unit
the screen comes on and off whenever it feels like it, i can get into my car for the first time in the morning, the screen will turn on, i would run an errand close to my house, be out of the car for 5 minutes, when i get back in, the screen does not come on!.....the lights inside the toggle switch always lights up....but there is no pattern to the display screen coming on.
i have owned the car for 4 months now and have learned to live with the inconsitancy of the power functions, but now my frustrations have grown because it is now 3 days since the last time the display has come on
has anyone else had this problem???
does anyone know what the diagnosis might be and how can properly have this problem corrected??
(i have noticed some people in the discussion groups are international---i live in Nevada, in the United States)
THANK YOU IN ADVANCED TO ALL WHO CAN HELP ME!!!!!
MICHAEL

This sounds like a screen fault.
Return the unit to your local Nokia Service Point with proof of purchase from VW and they should be able to replace it for you.
VW should be able to remove the screen if you do not want to do it yourself. The small cover plate on the back of thescreen needs to be removed, then the cable un-clips.

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