Car video installation -- when product goes bad, who pays to have it uninstalled and reinstalled?

so i purchased a pair of LCD screens built into headrests for my new car from bestbuy.com.  one of the monitors died during testing.  the other has a faulty USB port.  i called best buy (as this purchase was made two days ago) and they told me -- basically -- tough luck.  i needed to pay to have them uninstalled, then they would ship me new ones, then i would have to pay to have them re-installed.
with the fact that this product had faults in both of its monitors right out of the box, essentially, i am worried that if i do that again i might get another bad set and have to go the process all over.  
what does best buy do to insure that customers aren't getting screwed in this way?  i feel like i'm totally over a barrel here and have no choice but to just eat more installer fees.

Tockeyhockey -
I am so sorry to hear that the items you purchased have malfuntioned. I can understand how this would be frustrating. If we initially performed the installation of the unit, then we would not charge you to remove the faulty product(s) and reinstall them. If we did not however, the store may charge for the labor involved to geting this done. If you had the products installed by someone else, I would advise speaking to them to see what there policy is.
Please let me know if there is anything else I can do for you.
Thanks!
Jesus|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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