Carefull with Nokia from now on!!!

Question

Nokia N8 dont press too hard on Menu button ! The bottom cover will crack right from the 2 screws. Also Nokia company in Romania sucks big time. I call the free 800 XXX.... number at Nokia call center to ask them where is the service. The lady there give me the information, ask me the IMEI of my phone and told me is OK and original, then she ask me to stay on the phone to take a survey, but I nicely deny her because I was in a hurry. Same day I went to Nokia service and they check the phone, the IMEI and then they say the parts have to order because are not in stock. Next day I went there parts were in but after 15minutes of waiting they told me this IMEI have been taken off warranty. JUST LIKE THAT! and that they only can fix it only if I pay. I ask them for what reason they take my phone out of warranty because even if I did not show them a invoice the phone did not even have one year since it came out on market, also the phone was not stolen, they say it may be refurbished. But if this was the reason I wander why Nokia when they refurbish a phone dont put a message on the screen so phone dont sale as new or why they dont update the IMEI status before they release the phone. I purchase the phone in December 2010 few months after release, I dont think they have refurbished then. I call Nokia again and a guy that pretend is manager he told me laughing I am lucky I used the phone that long and I can buy a new one, he did not care of any responsibility for the brand and that I am good faith client that purchase the phone from a legal company....you people decide further if trust Nokia from now on. I think this people from call center deactivate my warranty just because I did not take the survey.

Answer 1

eurotig wrote:
Nokia N8 dont press too hard on Menu button ! The bottom cover will crack right from the 2 screws. Also Nokia company in Romania sucks big time. I call the free 800 XXX.... number at Nokia call center to ask them where is the service. The lady there give me the information, ask me the IMEI of my phone and told me is OK and original, then she ask me to stay on the phone to take a survey, but I nicely deny her because I was in a hurry. Same day I went to Nokia service and they check the phone, the IMEI and then they say the parts have to order because are not in stock. Next day I went there parts were in but after 15minutes of waiting they told me this IMEI have been taken off warranty. JUST LIKE THAT! and that they only can fix it only if I pay. I ask them for what reason they take my phone out of warranty because even if I did not show them a invoice the phone did not even have one year since it came out on market, also the phone was not stolen, they say it may be refurbished. But if this was the reason I wander why Nokia when they refurbish a phone dont put a message on the screen so phone dont sale as new or why they dont update the IMEI status before they release the phone. I purchase the phone in December 2010 few months after release, I dont think they have refurbished then. I call Nokia again and a guy that pretend is manager he told me laughing I am lucky I used the phone that long and I can buy a new one, he did not care of any responsibility for the brand and that I am good faith client that purchase the phone from a legal company....you people decide further if trust Nokia from now on. I think this people from call center deactivate my warranty just because I did not take the survey.
Can you for further investigation please give us more details :
- name of the person you spoke with at Nokia
- phone IMEI number
- your personal details
Can you send them to [email protected] ?
Thanks in advance.
Best regards,
kingblue