Carnt download a movie ive brought

hey ive just brought a film off the store and its been downloading for about an hour now ands only at 9.0mb. this has happened before with movies ive rented and still they dont download. an error message came up on one of the films i rented after i left it downloading for about 20 hours. ive been reading on the support pages but i carnt find anything to help. all it says is that it might be slow internet or somthing like that... yet when i buy/rent another film it will download in about 80 minuets with no problems can any one help???

oh and also when im downloading i can click on the download and it will give me the download time in brackets, but when this incredibly slow and usualy unsucessful download thing happens it doesnt show up...???

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