Carriage jam

error message -carriage jam keeps appearing .hp photosmart 5510 have followed instructions will not print.

With the power off if the carriage does not move freely across the width of the 5510 it needs to be serviced.
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Similar Messages

  • HP Officejet Pro 8500 A909a, Windows 7 64 bit, "carriage jam", no changes

    I have followed all instructions in Video. Still have "carriage jam". There is no carriage jam!

    My HP keeps saying I have a carriage jam.  I have done eveything...looking in every possible place, I have unplugged it, pressed the @ key and plugged it back in. I have followed the troubleshooting guide in the manual, I have followed the troubleshooting guide online, I have even looked at the troubleshooting on YouTube!  I keep getting the message "Carriage Jam" I had an older HP model and it didn't give me this much trouble!!!  I hate the new one.  Any anwers???

  • Printer not printing black ink Hp Deskjet D4360 / Carriage jammed not moving on Hp Officejet 4622

    my cartridge is full and i did the blot test ink showed up but still not printing this is my HP Deskjet D4360
     and my HP Offciejet 4622 keeps saying carrage is jammed and not moving  and i tryed everything
    Help me please
    lalasmiles30 3

    Hello @lalasmiles30,
    Welcome to the HP Support Forums!
    I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
    Deskjet D4360 Printer Print Quality Troubleshooting:
    To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
    Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
    HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
    In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
    If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
    Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
    Please respond to this post with the result of your troubleshooting. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Office Jet Pro 8500 Wireless carriage jam message.

    I have an HP Office Jet Pro 8500 Wireless.  It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit).  I am getting a carriage jam message that I cannot get removed.  Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around.  But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage.  I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side.  It stays over on the right side.   When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little.  Then it will move back and forth easily by hand.  I have tried to see if something is blocking it, but can see nothing.  But then when I try to print a test page, no luck.  I have reset it according to the video with no results.  I cannot print a test page from the touchscreen or from my computer.
    I really like this printer and hope you can help me.

    I hope you are doing well and sorry lt learn that you are having this issue.
    If you still facing this issue I will do my best to help you
    Follow this article troubleshooting steps GO HERE
    Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
    Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
    Hope that I can be of your  help.
    RobertoR
    Remember ↓↓↓
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

    I have a C4240 All-in-One printer and am getting an error message on the display panel "carriage Jam".  I have not given this printer any kind of abuse.  I do leave it turned on but hardly ever print to it.  I have replace the cartridges probably twice since i have owned it.  Can you help me out  as to what I should do with the printer

    Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
    If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
    Here ard a few areas to spend time with
    http://www.apple.com/support/macbasics/
    http://www.apple.com/support/imac/intel/
    http://support.apple.com/videos/
    http://www.apple.com/support/lion/
    http://www.apple.com/support/osx/
    For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch  as you learn to use your iMac.
    Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
    Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
    http://it-ebooks.info/book/337/
    Good Luck!

  • HP PSC 2355 all-in-one Carriage Jam - No paper jam found

    HP PSC 2355 all-in-one unresolved carriage jam, with no paper jam found.  I searched with flashlight through the back. Windows 7 64bit.  Printer just out of 3 years in storage. 
    Twice I was able to bypass the problem and print a single page, but then the message returned: carriage jam.
    Followed all steps suggested - no solution
    Self Test Info: Device 35, 4
    Vertical Cartridge to Cartridge Setting: 12
    Horizontal Cartridge-to-Cartridge Setting: 0
    Black Bidirectional Printing Alignment Setting: 9, 10, -9
    Color Bidirectional Printing Alignment Setting: -2  -2, -15: 5, 6, -15
    Thanks for any help you may offer.

    Hi there,
    Double check the content in this article. If you have been through all these steps the product may need to be serviced. If not give the steps a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Printer carriage jam

    This printer/scanner/copier has worked well since I bought it 3 years ago but today when I turned it on, a message appeared "Carriage Jam". I followed the instructions on the help video clip and checked for paper blockages etc and still it doesn't work. Also, I can't remove the two print cartridges. Help please, any ideas?

    Hello @Albyj ,
    Welcome to the HP forums.
    I understand you have a carriage jam problem.
    I would like to help.
    Try going through the following document.
    A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One...
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Unable to clear carriage jam on C4780 printer

    Continual carriage jam error on C4780 printer. All troubleshooting procedures have failed to correct the problem.

    Here is a document on HP.com that may help
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00243856&cc=us&dlc=en&lc=en&product=421134&tmp_...
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

  • Deskjet 9880D - Carriage Jam

    Hi, I'm unable to clear a carriage jam on my Deskjet 9880D printer.  Power on light and Resume lights flashing.  Printer is clear of any paper jam, have dis and reconnected the printer via the USB.  Completed a full shut down of my PC and reinstalled the driver from the original disc.  HELP!  Anyone any suggestions?

    Hi Randy3924 ,
    Welcome to the HP Forums.
    I see that you are having an issue with removing the ink cartridges again due to a Carriage Jam error message on the printer.
    Try the following link that deals with A 'Carriage Jam' Message Displays for HP Officejet 4400 (K410), Deskjet Ink Advantage (K209), and D....
    If this does not resolve the issue because you are still not able to move the carriage, I suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • C5250 all in one carriage jam

    After removing a paper jam, the carriage jam message appeared. I have done everything in the help section and the carriage moves freely. Is there anything else I can do to clear this?      

    Ciara,
    got the printer back from my neighbor for some photos.  Attached.
    Let me know if this IS fixable or is this just another good printer that will go into
    salvage or trash.  The images are a bit blurry; sorry.  Best I could do.
    Sincerely,
    Barry G
    Barry Goodman

  • Carriage Jam on C7180 All-In-One

    I had a functioning all-in-one until I tried to clear a paper jam.  After removing most of the paper from the back as instructed I noticed a few bits under one of the rollers and had to use a tweezers to remove it from the front. I am stil getting a "clear carriage jam" message and the printer will not shut down properly. Prior to this the only snafu was that the printer would not always accept the command to print "fast draft" from some internet sites.
    So far, I have tried disonnecting the printer and insepecting it from the back and the front. I cannot see any paper remnants inside. Any ideas on something else I might try?
    Denny
    This question was solved.
    View Solution.

    Success!
    Following this document was the key. On one of the steps I saw the carriage return move freely left and then dock on the right. I then gently moved it left and voila a crunched up piece of paper became visible. I would NEVER  have been able to find it without moving the carriage return from its docked position on the right.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042632&cc=us&dlc=en&lc=en&product=79499&tmp_t...

  • My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

    I have been having a problem for about a week now with a carriage jam issue.  I have a hp photosmart all in one c4580.  Everytime I go to print I get an error mssg, carriage jam.  I do not have a jam.  I signed on to my laptop last night and all of a sudden it started to print, only half a page but it did print.  When I tried to print again to get the full page it gave me the carriage jam error message.  I think it's a false positive message.  I don't have a paper or carriage jam.  The carriage moves freely by hand.  I have done all the things HP has suggested on the site and nothing works.  I had this same problem last year and it fixed itself after a time.  Now it's happening again.  Please help. 

    Hi,
    Try watching this video - 
    http://www.youtube.com/watch?v=l9x6ZLIYMog
     - and following the steps on your printer to see if you can resolve the issue.  This video should help to resolve false carriage jam error messages.  Make sure you have your printer connected directly to a wall outlet as well to ensure proper power.  The printer in the video is the Photosmart c4280 but the steps will be the same for your printer.

  • How do I resolve 'carriage jam' message on my Officejet Pro8500? Thanks, Jim.

    How do I resolve 'carriage jam'  message on my Officejet Pro 8500? Thanks, Jim.
    This question was solved.
    View Solution.

    Try this.
    I am an HP employee.

  • Windows 2000 support/OfficeJet 7310 carriage jam

    I have an OfficeJet 7310 that has run into a jammed carriage error. I think the sled below the carriage that caps the cartridges may not be retreating enough and causing the carriage to jam on the right. I've read some information, but has anyone run into this on this printer and have some clues about possibly fixing it?
    I have one Win2K computer still in use that needs to print and scan. I know there is no official Win2K support for most newer printers, but are there any workarounds for some models that are either still available or still in stores? Maybe using a driver for a related model?
    Otherewise, I may risk some money and buy a used one from eBay.

    This 'Clear carriage jam and press OK to continue' Message Appears on the All-in-One document may offer some help, if you haven't tried all the solutions listed already.
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Carriage Jam with Officejet pro 8500a Plus

    i have the hp officejet pro 8500a plus all in one printer. i have a carriage jam that i cannot clear up although I have cleared the paper jam. I have watched a YOU TUBE video and followed all the steps and yet I still have the same error

    Hello,
    Sorry to hear you're having problems with this one, I've attached a link below to a long but very thorough document that walks through some very specific steps to resolve.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618274&tmp_task=solveCategory&cc=us&dlc=en&ju...
    (Although I am employed by HP, I am speaking for myself and not for HP)
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • Clear carriage jam?

    Hi, getting a clear carriage jam on HP Envy100 eAll-in-One only when I email the HP provided email address. Have no problem printing from iPad or iPhone or from ms card or regular copy. Is this a software issue with HP?

    Hello yoganurse,
    Welcome to the HP Support Forums! I see you are getting a 'Carriage jam' error on your HP Photosmart, the carriage is moving freely however it stil has the error message. To better assist you can you please let me know the following:
    1. What is the Exact model of Photosmart you are using?
    2. Have you tried removing and reseating the cartridges and unplugging the printer to reset the machine?
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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