Carriage stall clear carriage

Hi.
I am getting the error message, 'Carriage stall....clear carriage obstruction and press OK to continue'. So I checked HP support to solve this problem and got as far as, "press menu and print test page'. When I press menu, it does not come up so cannot print test page. I did clear a tiny piece of paper from the carriage.
Hope to get help before I have to get an engineer in.
Dave.

CaptainTJ wrote:
hi,
You don't indicate which product you have, but most of the carriage jam or paper jam support documents from the product support page havve documents about clearing the paper jam or carriage jam.
It is good that you found a "little piece" of paper, sometimes this haunts you forever until you find it. If I remember correctly, most of the printers require a "reset" to get the printer functioning.
To do this, you'd unplug the printer from the power source (wall or back of printer), wait 60 seconds, plug the power back in again (if the printer doesn't power on automatically - turn it on), the printer should go through some setting up activitity. I hope this helps.
If not, go to the Support and Drivers section of hp.com, i
http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&product=top
nput your product number and press the next button. In the search field for your product, search for carriage jam or paper jam... a couple of good documents should show up.
Thanks Captain TJ.
Sorry, should have said, Phtosmart B9180.
I have done all you suggested as per the support pages but no good. I get to the point where I should print a test page but when I press the menu button, there is no response.

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