Carriage Stall

My Hp 6310 printer is working OK but I keep receiving an error message re: carriage jam. I have done everything on the HP support site to correct the problem. I can print a self-test page and finally was able to align the cartridges. In the past the cartridges moved when I lifted the cover; not now. The HP printer utility says "carriage stall" for status. Any ideas would be most appreciated. Thanks.

I don't mean for you to repeat steps you've already been told, but just to make sure all the steps have been followed, here's a video explaining how to fix recurring carriage jams. Have you already tried all these steps?
I am an HP employee.

Similar Messages

HP 4185 deskjet all-in-one " Carriage Stalled"

Hello,
I have HP all in one 4185,i have recently encountered the problem of "CARRIAGE STALLED".I changed my black ink cartridge but its a while now,and i have started facing this problem about a week ago.
Printer wont print a single page and it displays the error msg,it completely depends on printer's mood when it wants to print,yes it makes some unusual sounds too.I have updated to latest version of SOLUTION CENTRE and have tried cleaning the rollers by opening the rear door of printer.
I have WinXp Sp2 and i think i have performed all the steps available on internet....Please Help!

Thank you for clarifying.
I would suggest following these steps prior trying a clean boot:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
If the issue persists, open the device manager and expend the Processors section.
What processor you have on your PC?
Shlomi
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H470 mobile printer wont print. "Carriage Stalled"

Officejet H470 will not print. Pop up error says "Carriage Stalled". Power button and Resume button blinking. Cartridge lights on. Makes a clicking sound when i push resume but carriage wont move. I've unplugged it, moved carriage back and forth, there's no paper jams....

Try using the steps as explained in the link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01554876&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps you.
I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos
Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.

Officejet H470 carriage stalled

On screen message says "carriage stalled". Green 'power on' light is flashing, as is the orange/red error light. Both ink cartridge lights are on. When I open the cover the ink cartridges usually move to the center, but not this time. Turned it off and unplugged, then back on several times - nothing. I manually slid the cartridges to the center and then to the other side and back - they did not appear to be stuck- then tried it all again. They still wouldn't move on their own. Getting the flashlight out and slowly moving cartridges to center again I noticed what appears to be something looking like a twist tie laying under where the cartridges slide (on the right side). Upon closer examination I can see one just like it on the left side under what appears to be a gear. How did the one on the right side come undone and where do I put it to make this thing work right, or is this not the problem. There is a small door on the bottom of the printer on the right side, but when I open it I can see the gear but no clue where this 'twist tie' goes. HELP!!!
Thanks

Hi cr180,
1) For the LED blinking, perhaps this link can answer your query on what is it and how to resolve.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01182351&tmp_task=solveCategory&cc=us&dlc=en&ju...
2) For the twist tie you mentioned, on the left side is it brown color, whilst the one on the right is black color (but to the extreme right)?
3) For the bottom cover on the right which you open, it is actually for your to replace the ink service module.
(Look out for this "Issue: The Resume light is on or blinks, the Right Cartridge light blinks, and the Power light is on" on the below mentioned link)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01182351&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I speak for myself.

HP Officejet H470 "Carriage stalled"

Officejet H470, Windows XP. HP MINI. Printer message "Carriage Stalled". Carriage stuck on left hand side. Carriage will not move. Re-loaded print driver, restarted printer. Power light blinking gree, cartridge lights solid, resume light blinking. Carriage remains stuck on left side, and won't move, after repeated attempts to move it.
Thanks,
Mike

Hi gomike,
Please follow the steps in this document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01554876&cc=us&dlc=en&lc=en&product=3434455&tmp...
Start at Solution 2 as you have already performed the steps in Solution 1.
Please let me know if still having difficulties.
Thanks!
I am an HP Employee
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Please mark the post that solves your problem as "Accepted Solution"

Carriage jam and carriage stall on hp m7590

I have an officejet all-in-one 7590 that keeps reading carriage jam and carriage stall. Any thoughts on how to resolve.

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Carriage Stalled on Photosmart C309a

Message starts with "Paper Jam" on front display of printer. Cannot find any paper where it does not belong. The next message appears on the computer: "Carriage stall. The print cartridge cradle cannot move."
The carriage is stuck on the right side, not accessible because it is parked under a permanent plastic "house." All the troubleshooting tips mention the carriage must move. Yes, but how do I make it move without forcing it and breaking something?
There was a post last month, someone had the same problem and managed to resolve it without explaining how.
The printer worked beautifully UNTIL I received a three-page fax. That carriage parked and never moved again. Have not been able to use the machine since then.
Any assistance is appreciated.
Thank you
KB

Hi - Go ahead and try the steps in this document. It sounds like you may have performed a few of the steps, but it also talks about re-installing the printhead assembly and performing a printer reset.
If the steps in this document don't resolve the issue, you'll want to contact support to see if they have any additional suggestions, and if they don't they can also help you get the printer serviced.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Carriage stall clear carriage

Hi.
I am getting the error message, 'Carriage stall....clear carriage obstruction and press OK to continue'. So I checked HP support to solve this problem and got as far as, "press menu and print test page'. When I press menu, it does not come up so cannot print test page. I did clear a tiny piece of paper from the carriage.
Hope to get help before I have to get an engineer in.
Dave.

CaptainTJ wrote:
hi,
You don't indicate which product you have, but most of the carriage jam or paper jam support documents from the product support page havve documents about clearing the paper jam or carriage jam.
It is good that you found a "little piece" of paper, sometimes this haunts you forever until you find it. If I remember correctly, most of the printers require a "reset" to get the printer functioning.
To do this, you'd unplug the printer from the power source (wall or back of printer), wait 60 seconds, plug the power back in again (if the printer doesn't power on automatically - turn it on), the printer should go through some setting up activitity. I hope this helps.
If not, go to the Support and Drivers section of hp.com, i
http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&product=top
nput your product number and press the next button. In the search field for your product, search for carriage jam or paper jam... a couple of good documents should show up.
Thanks Captain TJ.
Sorry, should have said, Phtosmart B9180.
I have done all you suggested as per the support pages but no good. I get to the point where I should print a test page but when I press the menu button, there is no response.

'Ink Cartridge Carriage Stalled' - Repeated Error Message

DeskJet 2050 All-In-One J510C. Serial CN07N2B3CF. FPU CH350 or 355, -64001 Having just run HP Print & Scan Doctor!I still keep getting this message.It must be erroneous, because when I click "OK" it rattles and whirrs and then carries on as normal, with a quality print. BTW:- searched Support numerous times with NO RELEVANT results, hence this post. How do I resolve "Ink Cartridge Carriage Stalled" ? (Previously, downloading & updating software chased it away. So I did that yesterday, again!) Please advise your correction to this irritation.Thanx.

NEW info!
computer still says yellow ink is out...print with Black only option and I'm able to print regularly from another computer tied to the same printer.
But just now I attempted to print a picture. The screen said the yellow ink was out and would I like to print using Black only? I clicked Black (just to get something) and the device printed a color picture. Thanks but what's up?

Cartridge carriage stalls after each page

I have a psc 1315 all-in-one printer that works perfectly to one exception. After finishing a page and before releasing it, the cartridge carriage starts making a clunking sound that makes the whole printer stagger. It then stops, lights up the "check paper" and "check print cartridge" lights, and an error box comes up saying "cartridge stalled". When I lower the print gate it releases the page and the "check paper" light comes off. When I lift the gate back up it makes some more clunking sounds and the "check print cartridge" light comes off. Then silence... When I print a self test page this is what I get:
Extended Self-Test Report
hppsc 1310 series Model Number 1315
Serial # MY48PCD3CQ02Service ID # 15039
Device 0,152
Active 1/0: USBVertical Cartridge-to-Cartridge Alignment Setting: 0 0
Horizontal Cartridge-to-Cartridge Alignment Setting: 0 0
Black Bidirectional Printing Alignment Setting: 0 0 0 0
Color Bidirectional Printing Alignment Setting: 0 0
Total Page Count: 1354Firmware Version: R0012xxNxFM1
USB VID: Ox3fO PID: Ox3fl1
t1TRA Ox6272
Pen Ambient Temp: 246
CBA TI 2.d
RIGHT: ID=Ox302392f STAT=OxO TSR=130 CAL TEMP=320 CAL ACC=3 TYPE=O LEFT: ID=Oxl0210S5 STAT=OxO TSR=99 CAL TEMP=320 CAL ACC=3 TYPE=1 Pen Region: Oxl
Last Assert Codes OxfOaf8004 Oxafe2le03 Oxafe21e03 Oxafe21e03 Oxafe21e03
Can anyone with service knowledge help me? Or at least direct me to where I can procure a service manual for this particular model? I will be deeply grateful for any direction or advice.

HP says there is no way to turn the message off. ( BAD HP!!)
However, since I want to only print in black, I may have found a workaround.
Win XP -- Control panel--Printers and Faxes -- Print Preferences -- Advanced -- Print in Greyscale -- select "Black ink only"
No message and the installed trial color cartridge still shows full after several days of printing.
( Sadly this does not seem to work on my wife's HP printer/scanner )

Deskjet 6540 false carriage stall

My Deskjet is flashing the power and resume buttons. I've tried everything in support online and still, they flash! There is nothing stuck in the printer. The print carriage had stalled on the left end of the printer, but I just gently pushed it the rest of the way to the end of the line and that allowed it to get back to the proper right-hand side of the printer alignment. But, still the lights flash. The toner light is not on, so I don't think it needs toner, but I don't know for sure. I've restarted the computer, the printer, taken out the toner cartirdges >carefully< held both buttons in, held one button in one at a time...?
Help!

@ MMG635 - To add to the video provided above, there is also a document for this issue located here.
If the steps do not resolve the issue, then you may want to replace this unit because it has developed a hardware problem. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
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I am not an HP employee.

I can't conect a hp officejet pro 6830 e-all-in-one printer in my lap top.

I've tried to install hp officejet 6830 in my laptop that have windows 7, and it fails. I always get the icons of the printer and my laptop with a red "X" and it says printer fails to install over the net-work. It's been about 2 weeks trying to install the printer, and I don't know what to do now. I hope somebody helps me. Thanks.
This question was solved.
View Solution.

Hi @arriaga
Instead of trying to install the printer over the network, can you connect a USB cable and complete the installation? This will help determine if the issue is with Windows or perhaps something to do with the network.
Another suggestion is for you to run the Microsoft fix it utility;
What it fixes
Corrupted registry keys on 64-bit operating systems
Corrupted registry keys that control the update data
Problems that prevent new programs from being installed
Problems that prevent existing programs from being completely uninstalled or updated
Problems that block you from uninstalling a program through the Add or Remove Programs (or Programs and Features) item in Control Panel
If the issue persists, try the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please let me know if one of these recommendations resolve the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

After updating to windows 8.1 I updated my drivers for my photomart c4780

After upating my software for windows 8.1 my printer works fine but I try to scan and nothing happens. The on and off button blinks when it looks like it is trying to scan. I get an error message saying that :
A required sofware component was not founmd or was improperly installed. Reinstall the HP photosmart software that came with the device, and try scanning again.
I tried reinstalling the orginal disk but because it was for my windows 7 computer it will not load in my new computer windows8.1. I download the new software drivers 8.1 in HP troubleshooting and installed it, everything works with the printer side just not the scanning part.

Hi lboone001,
I can help you use the c4780 with your Windows 8.1. I understand you have already tried reinstalling the software and can not scan, I suggest using the HP Print and Scan Doctor.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor.
If the scan issue persists, you may consider uninstalling the software and then reinstalling using the HP Printer Install Wizard. You can use the instructions below;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can't find HP 6600 on my network

I have connected my HP6600 to my media link router via wifi. I can find the printer on my laptop when connected to the same router via eternet. I can not find the printer when I remove the ethernet cable and connect via wifi. laptop is a windows 8.1 system.

Hi jimsev,
I see you are unable to communicate with your Officejet 6600 over WiFi but it works when connected with an Ethernet cable. Please start by running the HP Print and Scan Doctor. Maybe the issue is related to a Port or a Firewall.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor
If the issue persists, please complete the recommended solutions in the following document; Printer Does Not Maintain Wireless Connection.
Please let me know if this resolves the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can't' scan to document'

Trying to scan something to computer and keep getting message, 'Make sure the printer software is installed on your computer and that scan to computer is enabled via the printer software?! Ehh!!!

Hi @Robes
What operating system, and version do you have? Mac or Windows?
If you have a WIndows operating system, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Carriage Stall

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