Carrier sign still showing after wiping and reloading OS?
Hello dear users, In my thread of "application installation issues", it seems to be determined that my carrier who I got the phone from, is blocking the install of applications as I get a 910 error, application authorization failure, when i try to install an application from: www.blackberry.com/screenreader/ After some searching, I've come across BBSAK, which I use to wipe the phone and reload the oS. I've also come across the tool "vendelete" which deletes the vendor.xml files. So I do the following: 1. uninstall the original carrier OS from pc. 2. Install OS from different carrier to pc. 3. Use vendelete to get rid of the xml files which it says no xml files were found. 4. Use bbsak to wipe the oS. 5. reload the OS. But when the phone boots up, it still shows the sign of the carrier which I don't want, so i presume nothing has been updated? since when I try to install the application again, I still get the 910 error. What am i doing wrong here? Help would be much appreciated. Regards,
Solved!
Go to Solution.
Pith wrote:
Hello,
Ok, is there anything else that is not being wiped apart from the splash screen?
I mean anything else that would be the cause for not being able to get passed the 910 error? apart from the IT policy which was mentioned.
Actually, the IT Policy is another thing that is not removed by other Wipe methods, nor is it removed when you install a different carriers OS to the BB. See this for the proper IT Policy removal process:
KB18998 How to reset the BlackBerry smartphone to factory defaults
If, when you do this, you take a backup first, then you MUST NOT do a wholesale restore afterwards...if you do, the IT Policy will dutifully be put back on. You must do a selective restore of only those specific databases that you require, being 100% certain to EXCLUDE from the restore any that deal with the IT Policy:
KB03974 BlackBerry smartphone database list
Also, see this for the official document from RIM regarding the 910 error.
KB12230 "Download Failed: 910 Application authorization failure" appears on the BlackBerry smartphone when installing an application
From all of your symptoms, a latent IT Policy on board the BB could be the root cause of everything, so I recommend you use the above methods and truly cleanse your BB of the IT Policy. I think I'd suggest the following steps, just to be sure that things are truly clean...also insert plenty of reboots of your PC...not just restarts, but full power down reboots. Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually cleansing the registry of all keys related to RIM, BB, and Puma to also be helpful
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your currently installed (on your BB) device OS package from your carrier (if it's not the original carrier, then you know already to delete all copies of VENDOR.XML after installing to the PC):
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) If you need a backup from the BB, take a full one now:
KB23680 Backup BlackBerry smartphone data using BlackBerry Desktop Software 6.0 to 7.0
8) Perform the ResetToFactory
KB18998 How to reset the BlackBerry smartphone to factory defaults
9) If you want a different OS on the BB, then remove the OS Package from your PC and install the one you desire onto your PC (but not yet to your BB)...again, remove VENDOR.XML files if the package is not from the BB's original carrier.
10) Use BBSAK to wipe the BB and then load the OS to the BB
11) If you took the backup in step 7, use that as source for a selective restore, including only the databases you require and excluding all databases that have anything to do with the IT Policy:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup
12) Now see if you can proceed with installing apps
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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