Carrier Update killed my wifi

I got the Verizon Carrier update popup, followed the instructions, when the iPhone came back up, wifi wasn't working. It sees my network but won't connect. I reset the network settings, nothing. My wife's iPhone did NOT get the update popup and her wifi is just fine. My laptop connects just fine as well. What do I do now?

Hey jonboyw,
This certainly is a bit strange. Let's see if we can get your wi-fi to connect properly because that is an important part of the phone. First off, have you tried any other networks besides your home network? Will it work then? I understand it works on your computer, but let's try your phone with another network.
Also, have you "forgotten" the network and then put in the passcode again? I see that you reset network settings, and just to make sure that went through, were you prompted to put in your passcode again when trying to connect? Other than that, is your data working well on the device? Please keep us updated!
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

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I have an iPhone 4S with Sprint, I had to replace my last phone after the newest update killed my wifi button. Now my new phone won't get 3G at all. I have tried turning my phone off/on, resetting my networks, and turning airplane mode off and on.

I have an iPhone 4S with sprint. I had to replace my phone after the new update killed my wifi button and wouldn't let me turn my phone off. Since I've had my new phone, I haven't been getting 3G. I have tried resetting my networks, Turing airplane mode off/on and restarting my phone. Nothing seems to work. Any info on what I should do next would be great.

If you have set this phone up, then there would not necessarily be a solution here until you have been verify with the provider that everything is provisioned correctly on their end. Since the 3G comes from your cellular provider, if the settings are correct on the phone, then you should work with the carrier next.

8.1.3 update killed my wifi

Ok, my iPhone 4S worked fine on 8.1.2. After today's update to 8.1.3, my wifi is no longer working. The wifi button under setting is grayed out and disabled!!!
I have done a complete restore from iTunes and set it up as a new iPhone - wifi disabled and grayed out.
Restored from my backup - same thing, wifi disabled and button grayed out.
So now I have a iPhone 4S with no wifi.
Apple OS updates really ***** these days.
Anyone has the same experience with the 8.1.3 update on an iPhone 4S? Suggestions on how to fix it?

Frank0904 wrote:
Thank you all guys. I finally get it to work.
I believe that it is a software issue. Right before the 8.1.3 update, wifi is working perfectly. I put it on the table and started the update. Afterwards, the wifi went dead. The phone was sitting on a table and plugged in. So nothing could have kill the wifi. I don't believe in coincidents, my wifi chip decided to go bonkers right after I do a software update? good try Apple. You screwed up the update, so just admit it.
I read about the so called 'reflowing' the wifi chip. I don't believe heat from a blow dryer can 'reflow' anything. I gave it a try anyway, no help.
Finally, I turn on the airplane mode, then do a phone reset (home + sleep button for 10secs). Upon rebooting, I turned off airplane mode and the wifi button is enabled again. Just like that.
I hope this can help others who have experienced the same issue.
So, in other words, what you did was essentially reset the connection for the wi-fi, just like the article advised. If it was the iOS, that wouldn't have fixed it. It was some sort of setting issue.
The iOS cannot cause the wi-fi to gray out permanently. It doesn't work that way.

HT6572 10.10.1 update killed my wifi!!

I updated to 10.10 and have had no problems. Today I install this 10.10.1 update and now my wifi is completely unreliable! None of the fixes that people have mentioned have worked for me. Bluetooth makes no difference, changing 5g channels does not help. I only have a connection for about a minute and then it stops working altogether. Pings to my router correlate to my connectivity but they fluctuate anywhere from 1ms to 500ms and then suddenly I get "Request timeout for icmp_seq nnn". At that point, if I switch to another network or turn on and off wifi I restablish my ping and connectivity (again ranging from 1ms to 400+ms pings just to the router next to my computer).
This is ridiculous!! How does the supposed fix for wifi problems create problems I never had with 10.10.0?
This needs to be fixed immediately!

UPDATE: Solved Wifi issue with MBA 2013... so far!
Hardware:
MBA 2013
Clearwire Clear Spot 4G Apollo
ISSUE: after Yosemite update (and 10.10.1 update) wifi connection continuously dropped and reconnected. No issues before Yosemite.
I was able to test using several wifi networks, which other than being a little slower than expected, all worked with no connecting issues.
Attempted fixes: All the standard ones found in this forum and other places (ie. delete network settings and preferences. Delete and recreate wifi network with new name... the list goes on.) Some very temporarily seemed to solve the issue... only to see it return after a few quick surfing sessions.
SOLVE: (at least for now... I'll update this every 24 hours for the next few days)
While in an in-depth conversation with high level Apple tech Scott... I learned that deleting the wifi preferences and settings files wasn't all the files related to wifi connection. Keychain holds the wifi passwords.
I then changed the settings in my modem to not require a password. It connected after asking me "this network previously was protected by a password. Are you sure you want to join it?" (or something along those lines) I agreed and was connected without any drop offs... Yah!!!
After a few hours of success, I changed it to WPA2 passworded (same question box popped up, I agreed)... connect with no issues... Yah again!!!
AFTER 24 HOURS: Still successfully connected!!!
NOTE: I believe this issue is caused by a corrupted keychain entry. Apples help forum shows other high level network techs have notice this issue too.
I'm assuming that just deleting the keychain related to this wifi connection would accomplish the same results. You would just need to re-enter the wifi password.
Watch for updates every 24 hours for the next few days... any feedback would be great. Let me know if this helped your issue.

Carrier update and no longer synching to Exchange

I had my email and contacts synching great with my office exchange server since the first day I got my phone over a year ago. However - since the carrier update I can not longer connect and download/push exchange email and all of my contacts are wiped out.
I tried turning the phone/wifi/etc on and off and resetting the network connections
thoughts?
help, please
-michael

What version of the firmware do you have on the phone, 3.0.1 or 3.1?
3.1 fixed a security hole in the phone. With earlier versions of the firmware the phone erroneously reported to a Exchange server that content on the phone was encrypted. 3.1 no longer does this. So if the Exchange server is set to only sync to encrypted devices you will not be able to sync with Exchange unless you have a 3GS with hardware encryption and it is enabled.

Carrier update "ATT 14.2" on iPhone 4S. What are the details?

Recently my AT&T iPhone 4S received a carrier update to version "AT&T 14.1". [You can see what your version is when you click on SETTINGS, then GENERAL, then click ABOUT...scroll down and look for "Carrier".] Version 14.1 brought the amber, weather and goverment alerts. See link: http://blogs.att.net/consumerblog/story/a7790136
But today, when my phone was connected to iTunes, it said I have a carrier update and asked me if I wanted to update and install. I did that. But I did not understand what the details were. When I clicked on "Learn more"...I was brought to a link that did not help me. Link: http://support.apple.com/kb/HT1970
When I contacted AT&T, they told me to contact Apple. When I called Apple, they told me to contact AT&T. Then they did not know what I was talking about.
Anyone know details about the update? Thanks in advance!
I have the latest iOS for iPhone 4S (version 6.1.3) and I am using the latest version of iTunes for my MacBook Pro (11.0.4 (4)).

So they doing the ye'old monkey in the middle routine, eh? Well I'm not a monkey and neither is anyone else(!)
AT&T is saying they aren't doing it, and that if my phone decides to crap out that I will have to see if Apple will replace my phone. But she said even though they have no involvement nor allowance with this carrier version update, that it is between apple and the federal agency requesting these updates, that she will document and send the complaint to the people at AT&T that are working on carriers updates with them.
I also stated to the rep, that there is some chatter stating the updates are being implemented by AT&T. The rep denied any such information.
I also asked the rep, if there has been any customer complaints or concerns brought to AT&Ts attention today in regards to Carrier Version Updates? The reps response was "no, this is a first"
What I am experiencing: LTE or WiFi: these OTA Forced updates are unexpected and with out advanced notice.
This is the second time I've witnessed this while the device is in use that this OTAFU comes through. There is a data cap on bandwidth, so I think the OTAFU is hogging bandwidth and other resources, which in turn is making any other apps in use choke for bandwidth and other resources while the update is taking place.
I still have the Government Alerts with the 14.2 CU.
I do believe this is IOL and Data Redundancy which is causing technical debt to grow exponentially out of control.
Amber Alerts are great, useful, and helpful - but there is an App for that, a text message, and an email alert system.
Emergency Alerts are great, and useful - BUT there are many apps and signals for that as well as being broadcasted on TV, Radio, FiOS, And Cable.
Simply all too much(!) When is enough enough?
What is the backup system to the government emergency alerts system, if we are unable to access any form of electronic communications?

Iphone 5 new carrier update problem or glitch?

A few hours ago I decided to reset my phones data and settings. I haven't done this since I got it last year and it was acting a little slower than usual and I thought it would help the perfomance of the phone, I had downloaded a lot of apps. Anyhow I went into itunes to backup my data to icould and my computer. An update popped up saying there was a new update for the carrier. I went ahead and said okay and continued to sync my phone to itunes. Once I had reset my phone and continued to restart I went through a few setting as far as launguage, wifi setting ect ect when a Sim Card Inavalid warning popped up. It reads:
"The SIM card that you currently have installed in this Iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware isue with the iphone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier. Please contact Apple for more information."
I can't get into my phone at all now all I can do is make an emergency call, start over or go back to wifi settings. I tried calling AT&T and they weren't much help. All I was told was that I could order a new SIM card. Both my parents updated their phones with the new carrier update and everything went fine. Maybe its because I went and decided to do a factory reset on my phone? Anyway I was just wondering if anyone else has had this problem at all and what can I do about it? I cant go into AT&T or Apple until tomorrow seeing as it is two late but my phone is not working at all now and it makes me quite sad =(

Personally I would take it to the Apple Store cause the iPhone is still under warranty. You should try your carrier first if your not near an Apple Store and then go from there based on what help or lack of help they provide.
Best of luck.

Since EE carrier update 18.1 no 3G no internet.

HHello, had two carrier updates on my EE data only sim on my ipad2 and since then I've no 3G and can't connect to internet. I've tried resetting network settings and reboot but nothing seems to work, friend ahad same problem on his iPad mini but reboot seemed to correct it, only difference I can see is he's is 4g enabled.

I have a very similar problem. I have an EE 4g sim. I can't quite identify when it stopped as I use wifi a lot and that works fine. I have 8.1.3 and I'm not sure if it's from that update, can't be precise.
My problem is that I get occasional 4g but it is brief and transitory. It fails back to no service within a minute or so, and stays there.
IF I reset the network settings it seems to work again but after some time, an hour or so, it goes back to not working.
DRiving me nuts. It worked great for about two months.
any ideas wlecomed.

Carrier Update = Total Texting Failure on 3GS...***

Not sure what's up here. I applied the carrier update yesterday to my 3GS and sent a picture message to my wife on Verizon and she received it fine. She replied numerous times and I never received the reply on my iPhone. Thought maybe it was a glitch with an overloaded system and I'd wait a while. Today texting is shot. Can't send or receive. Text seem to go through on each end however the texts are never received. ***? I tried to Reset Network Settings and nothing... Any other suggestions?

If you're using the port test at
http://kb2.adobe.com/cps/164/tn_16466.html
it's not your machine or configuration. It's been failing for everyone for the past couple of days. Perhaps they changed the server side app without updatng the client.
Try the port testers on Flashcomguru... they're working
http://flashcomguru.com/apps/port_test/index.cfm

How can I force a carrier update?

I used the "Restore" option in iTunes to reset my iPhone 3G to an earlier state. (Don't ask why.) Unfortunately by doing so I also reversed a carrier update and now my visual voice mail does not work. Tech support tells me that iTunes will automatically let me know an update is available and then apply it; unfortunately after several weeks and regular connections to my computer the update has still not been applied. Is anyone aware of a way to force this update?
What I have tried:
- rebooting my computer (of course)
- soft and hard rebooting of the phone
- clicking the "Reset Sync History" button in the advanced settings of iTunes
- uninstalling iTunes, attempting to remove every record of Apple from my computer, rebooting and then re-installing. Unfortunately I missed something because iTunes still had my phone's backup files.
Specific system details:
- laptop running Windows Vista 32 Bit
- iPhone 3G
     Network: TELUS
     Version: 4.2.1 (8C148)
     Carrier: TELUS 9.0 (This was at one point TELUS 10.0, and this is the thing I need to fix)
     Model: MB489C
- frustrated user at keyboard
- iTunes 10.4.1.0 (most current I can find)

Alright ... thanks for the suggestions, it has taken me a few days to find a suitable time to be without my phone for a while and unfortunately these ideas had no effect.
I did a full reset again, this time I set up as a new phone. The newly set up phone still has the old carrier (TELUS 9.0), and iTunes has not yet prompted me for an update. How frequently does it check? I clicked the "Check for Update" button with no effect; I restarted iTunes and rebooted the phone but no prompt yet.
For the heck of it I put a few apps on the phone (which work faster now, nice!) and basically have left it connected for a while to see if I might get a prompt (1 hour so far, not yet).
Any further ideas? This is quite frustrating!

IPhone isn't recognized by iTunes after carrier update.

AT&T just had some kind of carrier update on my phone which I clicked on the phone to do, no problems. Now my phone doesn't get recognized by iTunes and I've had to restore the phone just for it to turn on anymore. I hope it's nothing major, I've only dropped the phone a couple of times, but my last phone I dropped a lot and that always worked.

Is there a current issue?
Dropping a phone is never good and can result in anything from no issues to damaged beyond repair.
If you are clumsy, put the device in a case designed to protect it.

Recent carrier update in UK. What's it all about?

Got my iPhone 3Gs 16GB Black a short time ago using the usual O2. Have got the latest software update and have also downloaded the recent carrier update via iTunes. What's if for?? The O2 signal is not good in my home area and my phone now tells me with a big blue screen that my carrier has been lost (and this happens very often) and asks me if I want to change. I'm then given a choice(depending on where I am) of Vodafone, Orange, T-mobile to name just a few. Can someone explain what use this is? Is it just to enable me to make 999 calls if the O2 signal is bad? I usually get some warning and explanation of software upgrades but nothing from apple or O2 on this little beauty! Thanks

iTunes 7.7 and later has the ability to update the carrier-specific settings on iPhone with iPhone 2.0 software or later. Carrier settings updates are small files (about 10k) that are downloaded from iTunes to be installed on your iPhone. The carrier settings can include updates to the default APN (how iPhone accesses the carrier's cellular data network), special dialing codes at Settings > Phone > [Carrier] Services, default settings for Stocks, Maps, Weather, and other items.
iPhone Carrier Settings Updates: http://support.apple.com/kb/HT1970

Why is iOS 8.2 not updating on iPhone 5S? It got me to Agree and nothing happens. Am doing the update via a Wifi connection.

Hello,
Why is iOS 8.2 not updating on iPhone 5S? It got the user to Agree to the Terms and Conditions but nothing happens. The user is doing the update via a Wifi connection. Current OS version on the device is 8.1.3. User did a hard reboot of the device and still the same result. Not tried using iTunes as a workaround as we want to know why it's not updating via a Wifi connection. Storage space available is 9G.
If you know of someone who is experiencing the same issue, please let me know the fix. Thank you.
Christina

1. I do not know if this will help you or not. In researching this issue with my wife's iPhone 5c 8GB, the most common answer you will get is to adjust this or that setting, and disable this or that App. These at best are only a band-aide solution at all. The best reply I got was from a Verizon Rep that stated "By design, iPhones do turn off WiFi when they go dormant. So if a download is in progress, or information is being back-up wirelessly and the phone goes dormant, it will switch to use cellular data if it is left on". Afterwards, I discovered the exact same information here on the Apple Support Forum to support this statement.
2. Later onward, I read that if you keep your iPhone connected to a power source, it will prevent it from going dormant. In which case, this will prevent the iPhone from turning off the WiFi, and keep it connected to the WiFi. So far, this has help the most in controlling the amount of data usage being used, by my wife's iPhone.
3. Here is a web site that may help you at http://www.iphonehacks.com/2014/09/fix-ios-8-wifi-problems.html .....

What will the new carrier update (version 5.1) do to my iphone 4s? is it safe? will it delete any of my data?

I am a new to the iphone world don't really understand the new carrier update and any insight would be highly appreciated

What new carrier update?
Carrier updates are provided by your service provider.
Are you talking about the ios update that Apple provides?
If so, then:
iOS 5.1 Software Update
It should delete nothing, but you should always have everything on your comptuer and backed up just in case.
Why would it not be safe?

Personal Hotspot option gone altogether after doing a carrier update

I was using my personal Hotspot for a month or so on IOS 8.1. I enabled it in Cellular data and everything was fine until I did a carrier update a few days ago. After that the personal Hostspot option itself dissapeared, and it went from the cellular data network tab as well. Now the 'cellular data network' tab only shows APN and MMs, not Personal Hotspot. I can't find it anywhere, Help?

Hey Kazimraza,
Thanks for the question. If I understand correctly, Personal Hotspot is missing from settings. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
iOS: Troubleshooting Personal Hotspot - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Carrier Update killed my wifi

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