Carry-Over Minutes by Verizion (is it a bait & switch scam?)

We have recently moved over from AT&T prepaid to Verizon Pre-paid service. In the Prepaid section Verizon states that unused minutes will carry over (see here: http://www.verizonwireless.com/b2c/store/inpulsefeaturepopup.jsp)
"...Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward...."
So when we renewed this month, I noticed that the minutes did not carry over; so I called Verizon Rep, Jeff who began the call with an attitude. I explained to him what the site states and what our account shows and he told me that I was wrong. I attempted to give him the URL of the page and again asked to have it explained to me; he again stated there is no such address; I asked him to put me in contact with a Supervisor or a Manage that could look at the page and explain to me what it means or what their definition of Carry-Over Minutes. Jeff stated that I was threatening him with legal and would disconnect the call.
I am shocked that Verizon would be willing to have an employee that would not even answer the question and then disconnect a call. I hope someone from Verizon would be willing to call and explain this page and their statement on their website. I would like to speak to someone that is civilized enough to carry on an intelligent conversation and provide me a definition.

Rodeoxtreme wrote:
We have recently moved over from AT&T prepaid to Verizon Pre-paid service. In the Prepaid section Verizon states that unused minutes will carry over (see here: http://www.verizonwireless.com/b2c/store/inpulsefeaturepopup.jsp)
"...Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward...."
So when we renewed this month, I noticed that the minutes did not carry over; so I called Verizon Rep, Jeff who began the call with an attitude. I explained to him what the site states and what our account shows and he told me that I was wrong. I attempted to give him the URL of the page and again asked to have it explained to me; he again stated there is no such address; I asked him to put me in contact with a Supervisor or a Manage that could look at the page and explain to me what it means or what their definition of Carry-Over Minutes. Jeff stated that I was threatening him with legal and would disconnect the call.
I am shocked that Verizon would be willing to have an employee that would not even answer the question and then disconnect a call. I hope someone from Verizon would be willing to call and explain this page and their statement on their website. I would like to speak to someone that is civilized enough to carry on an intelligent conversation and provide me a definition.
did you renew prior ro them expiring?
it states
Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward.

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