Carsh after Splash screen
I have Photoshop CS6 and when I try and open it after the splash screen it crashes, ever since Adobe went down this happened. This also happens with Flash Professional.where I
Does any one know how to fix?
Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium
Similar Messages
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Some games to not continue after splash screen.
I've already asked it on answers.microsoft.com but didn't get any reply. So, thought I would ask here.
What I've tried:
App troubleshooter
sfc /scannow
Answers in http://superuser.com/questions/562188/windows-8-metro-apps-wont-load
also, I've tried some technet links but in vain.
I've installed two games - Sonic Dash and Despicable Me 2:Minion Rush. Both of these games to not work after splash screen and they get minimized.
I've checked the event log and found this
Activation of app SegaNetworksInc.56538047DFC80_as33fap47kd3c!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational
log for additional information.
And full details here
Faulting application name: Template.exe, version: 2.0.0.0, time stamp: 0x5492b318
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53086d7c
Exception code: 0xc000027b
Fault offset: 0x000fb152
Faulting process id: 0x1418
Faulting application start time: 0x01d0227a62078008
Faulting application path: C:\Program Files\WindowsApps\SegaNetworksInc.56538047DFC80_2.0.0.0_x86__as33fap47kd3c\Template.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
Report Id: 9fbff746-8e6d-11e4-a383-c0cb38d6092f
Faulting package full name: SegaNetworksInc.56538047DFC80_2.0.0.0_x86__as33fap47kd3c
Faulting package-relative application ID: App
Apparently it has something to do with remote procedure call. When I open the other game, I get same errors as the above, the only thing which has changed being name of the app.
Graphics shouldn't be a problem since these games have ALREADY run once, but not now, and I have other heavy-graphic games like Asphalt 8 Airborne which still WORKS.
I've also tried re-installing but in vain, duh. Looking for help badly. I'd appreciate any help.Sorry. Those two links too didn't work. I did all that was instructed in them. However I really appreciate your effort in solving my problem.
I checked the event log in the path which you asked me to and got this
Activation of the app SegaNetworksInc.56538047DFC80_as33fap47kd3c!App for the Windows.Launch contract failed with error: The remote procedure call failed..
And a detailed view
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
<EventID>5961</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>5961</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2015-01-28T04:44:28.735933800Z" />
<EventRecordID>71148</EventRecordID>
<Correlation />
<Execution ProcessID="1060" ThreadID="5520" />
<Channel>Microsoft-Windows-TWinUI/Operational</Channel>
<Computer>Amit</Computer>
<Security UserID="S-1-5-21-66860032-2800664797-2745505841-1010" />
</System>
- <EventData>
<Data Name="AppId">SegaNetworksInc.56538047DFC80_as33fap47kd3c!App</Data>
<Data Name="ContractId">Windows.Launch</Data>
<Data Name="ErrorCode">-2147023170</Data>
</EventData>
</Event>
Can the error log be of some help? -
Adobe fixes do not work. Can't find a tech phone number.
Robert,
I'm sorry you are having troubles. Did you try both option one and two in this link:
Lightroom doesn't launch or quits automatically after splash screen
If those don't work, feel free to go to the contact us page and then click the "Still need help? Contact us." button for support.
Pattie -
After Effects CC Crashing Immediately After Splash Screen?
Hey guys, installed cretive cloud recently with a full licence but most of the programs seem to crash straight away after the splash screen. After Effects, Premier, Photoshop and Media Encoder all seem to do this. Tried signing in, resigning in, uninstalling, using the adobe cleaner and re-install but still the same. Any ideas why this might be Thanks.
OS: Windows 7 64bit Home Premium (all updates installed)
CPU: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
GPU: NVIDIA GeForce GTX 680 - GeForce 337.88 Driver
RAM: 16 GBIf you don't have any pressing projects, you could try completely wiping everything off and then reinstalling.
It's just so odd...
Perhaps Mylenium might have some ideas as he's more technically-minded than I.
If you don't get any more good suggestions here, contacting Adobe Support isn't a bad idea. -
App builder keeps hanging after splash screen images added
After I upload all my splash screens for SD and HD, I cannot proceed to the next screen.
There are green checks next to HD and SD, and all looks good.
I have not uploaded any fonts as there is no HTML in the app.
I have deleted and re-downloaded the app builder and still get the same behavior.The problem was that one of the images had a resolution of 72.09 instead of an even 72. after I changed it it worked. Thanks.
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Illustrator/indesign and premire pro cc 2014 crashes after splash screen
Hi, I can't figure out whats going on, I had CC running fine, the 2014 updates came and all software except photoshop crash after the splash screen. I have done everything I could think of. Verified fonts, I've uninstalled and re-installed creative cloud and the software. I ran adobe cleaner which get rid of the original CC software (I didn't want that to happen) I've deleted preferences, ran disk permissions and repair. CS6 software install and runs.
I am lost to say the least as to why photoshop CC 2014 works and yet, the others crash. Any Ideas?
Thanks.Hi camdude,
Can you send the Adobe Illustrator CC 2014 crash logs to me at [email protected]
The steps to get the crash log are:
1) Open the finder app.
2) Press command +shift + g to open the "Go to the folder" dialog.
3) In the text edit field type "~/Library/Logs/DiagnosticReports".
4) This will take you the DiagnosticReports folder.
5) Please share the latest crash log file from this folder.
With Best Regards,
Raghuveer -
Premiere Pro not loading after splash screen, can't find fix on forums.
Fresh install, doesn't matter what I do to this machine, memcheck came out ok. I click on Premiere Pro CS3 icon loads splash screen, then kicks out an error code.
EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
I have a fresh install of window XP home edition service pack 3, 3 gigs of ram, Ati x1200 on board memory, (also have a nvidia 8800gt that I thought was the problem...it's not.) Most up to date drivers. Running two sata hard drives both 250 western digitals.
system information
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 1.28 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GBok, one more time. I have a problem with Premiere Pro CS3 Crashing after the splash screen. It loads everything right on the splash screen, but when it goes to loading the work areas, it goes white and comes up with the error code of :EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
What ever that is.
I have an amd 4800+ Dual Core and 3 gigs of ram. An Nvidia 8800gt with latest drivers installed for all of it. Running windows XP home sp 3 build 2600 More information on my system below.
I've re-installed 3 times, and even tried a clean install of vista. I've done the hold shift while loading and get the same issue no matter what. I've Deleted the premiere folder in local settings.
I've done all the steps at http://premierepro.wikia.com/wiki/Troubleshooting
a screen capture from process explorer and cpu fan can be found here http://www.theslam.net/images/desktop.jpg
DXdiag file can be found at
http://www.theslam.net/images/DxDiag.txt
hopefully this helps.
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.36 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.84 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce 8800 GT
PNP Device ID PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2\4&3B252A0E&0&0010
Adapter Type GeForce 8800 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 8800 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.14.11.8122
INF File oem2.inf (nv4_G9x section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1440 x 900 x 75 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFDFFFFFF
Memory Address 0xC0000000-0xDFFFFFFF
Memory Address 0xFA000000-0xFEAFFFFF
I/O Port 0x0000D800-0x0000D87F
IRQ Channel IRQ 18
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.8122, 6.01 MB (6,301,248 bytes), 12/26/2007 4:35 PM) -
Loading screen after splash screen
Hello,
Since the Beta 3 i have a loading screen ( screenshot joined ) after the splash screen, can i delete it? (By the way is there any possibility to use full screen splash screen and not only 6XX x 4XX image )
Thank you !Hi Meyer,
I'm not sure I understand what you mean by "having a loading screen... after the splash screen." But if it's an image that you added via a visual you should be able to delete the image visual. The image visual can be as large as the
limit of the Screen.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Harold Kless Microsoft
Online Community Support -
After Effect CS6 crashes after splash screen
I cannot get After Effects to open. When I try to open the software, I get a splash screen, and then the window opens, but the it stops responding before the interface can appear. I thought the issue may have been my virus protection (norton), so I tried shutting down my firewall and restarting my computer. This seemed to work for me the first time I tried it; After Effect opened and everything seemed to work fine, but the next time I started the computer and opened the software it continued to crash, and what I thought was the solution no longer worked. Premiere, Photoshop,and Audition work fine. However, the trial version of FX Home's software, Hitfilm 2, gives me the same problem as well. I have tried alot to get both of these programs to work with no success. I would appreciate any suggestions as to how I might fix this.
Computer spec:
win 7 64-bit
intel i7 960 3.2ghz
12 gb ddr3
nvidia 560 tiUpdated to 310.7 from 306.97, but still no luck. When after effect stops responding there is sometimes a dialog box asking me if I want to send my information. This dialog box does not always appear every time I try to open after effects, but when it does, this is the additional information it gives me:
Files that help describe the problem:
C:\Users\Owner\AppData\Local\Temp\WER9F1C.tmp.WERInternalMetadata.xml
C:\Users\Owner\AppData\Local\Temp\WER193B.tmp.appcompat.txt
C:\Users\Owner\AppData\Local\Temp\WER19AA.tmp.mdmp
However I can't find these files on my computer. This is also the same information I get when trying to open FX Home's software, except when I try to open that software I do not get a splash screen or window, the .exe shows up for a few seconds in the task manager and disappears. -
Captivate 5 crashes after splash screen
I've downloaded the trial version of Captivate 5 and every time I try to start the program, I can't get passed the splash screen.
I'm running:
Win7 Home Premium, 64-bit
i5 2.27 GHz
4 GB RAM
350+ GB memory available
Upon initial launch, program crashed and produced an error message: "Adobe Captivate is not responding." I changed the AdobeCaptivate.exe file properties to "Run this program in compatibility for: (tried all options)" and "Run this program as an administrator" and no luck. Making the file compatible to a previous OS version caused the file to simply freeze (rather than crash) but prevented the Trial Activation prompt when operating as compatible for versions earlier than Vista.
I've tried uninstalling and reinstalling 6 times, after following various recommendations on potential fixes. Have also tried:
Cleaner tool - http://www.adobe.com/support/contact/cs5clean.html
AdobeNotificationsDllFieldReplacementTool.exe
Deleting the "amt3.log" file from the temp folder (saw this in a previous post, I guess to look for process errors)
The only "error" message listed in the entire amt3.log file is "Sequence Error! PreValidate called after Validate!" towards the very end of the log sequence. I'm at the end of my rope here. I almost purchased Captivate 5 without downloading the trial version first. I'd still like to purchase it but not if I can't even get the trial version to work.
Someone please help. Thanks.Hi and welcome to this forum.
It sounds like you've tried most of the usual fixes for this installation issue.
I'm only a regular user like yourself but I know that the Adobe developers watch this forum closely for any issues like the one you're having. They'll usually chime in pretty quickly to offer assistance via some kind of screen sharing session so that they can investigate what's happening.
Stay tuned and be patient. Help is on the way, but even developers need a weekend. -
After uh the windows vista logo with the green loading bar is about to go away it makes a tiny crackle noise noise then starts up vista is that bad?, do you get that too? should I reinstall?
Updated to 310.7 from 306.97, but still no luck. When after effect stops responding there is sometimes a dialog box asking me if I want to send my information. This dialog box does not always appear every time I try to open after effects, but when it does, this is the additional information it gives me:
Files that help describe the problem:
C:\Users\Owner\AppData\Local\Temp\WER9F1C.tmp.WERInternalMetadata.xml
C:\Users\Owner\AppData\Local\Temp\WER193B.tmp.appcompat.txt
C:\Users\Owner\AppData\Local\Temp\WER19AA.tmp.mdmp
However I can't find these files on my computer. This is also the same information I get when trying to open FX Home's software, except when I try to open that software I do not get a splash screen or window, the .exe shows up for a few seconds in the task manager and disappears. -
Captivate 7 closes after splash screen
Hello everyone!
I installed Captivate 7 on three defferent client workstations (2 Windows 7 Enterprise 32Bit and one 64Bit). (local installs) and get the same thing on all 3. Captivate splash screen loads, I get the window that comes up saying not responding and then it closes. No errors. Nothing in event viewer also.
So I tried it also on my workstation (32Bits), same issue. Below are the steps I have done to troubleshoot this.
Removed Captivate and re-installed
Ran Captivate as Admin
Logged as Admin, removed and re-installed Captivate
Logged as Admin, Ran captivate as Admin
Tried changing the Compatibility to Vista, XP etc
Deleted the Fonts in C:\Windows (of course some fonts stay as they are system fonts)
Deleted the Adobe Captivate Preferences Folder in C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 7 folder
The Adobe Cached and Captivate Projects folders are in Documents
Tried installing just the Trial Version
Reboots were done very often also
At this point I'm brain dead and have read about everything I can about this. I'm sure I forgot some steps, at this point, thinking for me is pretty much like a deer stuck in headlights!
I would appreciate any help on this!
Thanks.
MarcOK after about 1 day of trying to fix this I have fixed my own issue. Here is how I did it.
Rebooted PC in Safe Mode
Logged in as Administrator
Launched Captivate 7 (it worked)
Rebooted
Logged in as Local Administrator
Launched Captivate, it worked.
Logged to my domain account, launched captivate and now works.
Also tried this on a client workstation and that worked.
Whoa... -
Win XP Hangs after Splash Screen (PointSec Loaded)
I have a lenovo t400 laptop, that has Pointsec encryption (6.1.3) ,and WinXP loaded on it.
I ran the Think Vantage Lenovo update tool which downloaded and installed a number of updates - as I hadn't run it for ages.
Now when I try to start the computer it hangs after the XP splash screen is displayed. The screen simply goes black.
I have tried the various Safe Mode options (include VGA Mode, and start with last successful configuration) without luck. They also fail to boot.
The flow is:
Power On, PointSec Authentication Screen, Win XP Splash screen, then a black screen
I have successfully got into the system using UBCD4Win with the pointsec plugin loaded, this loads a WinPE type environment via a USB stick and allows me to access the C: drive unencrypted (as I have authenticated with Pointsec).
I'm really stuck for ideas as to which of the update is causing the problem, and would love to hear some suggestions on how to fix this situation.
Additional Info:
The last few lines in ntbtlog.txt is:
Did not load driver Direct Parallel
Did not load driver SM bios service
Did not load driver SM bus service
Loaded driver \SystemRoot\System32\Drivers\Cdfs.SYS
Looking in:
c:\Windows\$NtServicePackUninstall$
it looks like Service Pack 3 has been installed:
The file: spuninst\spuninst,inf shows:
NtServicePackVersionText = "Service Pack 3"
NtServicePackPreviousVersionText = "Service Pack 2"
Solved!
Go to Solution.Fixed!!!
The problem was the lenovo updates (most likely culprit being the video driver I presume).
Using UBCD4Win with the pointsec plugin I was able to
* get access to the decrypted c: drive
* Manually rolled back the updates to c:\windows\system32 and c:\windows\system32\drivers
Original files were found in places like: c:\windows\system32\reinstallbackups\008\DriverFiles
* Finally I had to roll back the registry updates that the updates did. UBCD4Win provides a tool to do this: Registry Restore Wizard. It basically just looks in the System Restore Directory c:\System Volume Information and lists all the available Restore Points (thankfully the Lenovo updates mark a restore point before they run). You can also do this manually using the following instructions:
http://hypography.com/forums/tutorials-and-how-tos/17193-xp-recovery-instructions-for-ubcd4win.html
This done the system booted successfully.
I most definitely will be staying clear of pressing the big blue button from now on. That was a real nightmare to fix. -
CS5 crashes after splash screen
Every time I load my CS5 Application it crashes right after the splash screen. The log says:
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
*** error for object 0x10f1f6e00: incorrect checksum for freed object - object was probably modified after being freed.
Any suggestions on how to get past this?
Hardware Overview:
Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 12 MB
Memory: 12 GB
Bus Speed: 1.6 GHz
System Version: Mac OS X 10.6.3 (10D573)Ok, so if this happens to you here is the solution:
The problem relates to the installed fonts you have. There is no way of knowing exactly which one it is without trial and error enabling and disabling. What worked for me was using a font-managing software like Font Book and having it validate all your fonts. From there delete or disable any questionable ones with errors. Not all fonts with errors create this problem, so it is possible to re-introduce fonts and isolate the one(s) that cause the crash. -
Lenovo Ideapad s10e Keeps Restarting after Splash Screen
Hey, my Lenovo s10e perpetually restarts after the Lenovo splash screen. The blinking cursor comes up for 5 seconds and then the computer restarts again. F1 for system bios or F8 for safe mode do not work. Taking out battery/AC and holding power button for 40 secs also yields no results.
Computer had been working fine, when inexplicably the virtual memory shot up and the paging file had to be increased. Tried to shut down the computer but it wasn't responding, so I did so manually. I have not been able to get the computer to boot up properly since.
I spoke with Lenovo on the phone and they said it was a motherboard issue, and the computer had to be sent in. Was wondering if anyone had some other possible solutions before I'm forced to ship it out.
All the best,
AndomHey thanks for the reply.
Unfortunately, One Key Recovery does not do anything: splash screen and blinking cursor come up before restarting again. I also wouldn't want to do anything that makes me lose my data.
Lenovo support said they would be able to fix it without reformatting HD, so I guess I'll have to go that option...unfortunately, max estimate is $575.
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