Cartridge carriage just clicks and will not move cannot install cartridges for 1st time
I just purchased a remanufactured Photosmart 7510I followed the directions to the degree.when I got to the step to install the cartidges all it will do is click click..sounds like the teeth are jumping on the beltit stays to the right side and will not go to center to install cartriges. I referred to the HP video site and tried the reboot and power off.I looked for shipping tape or something that prevented the carriage from moving did not see anything even with a flashlight.I have removed and went thru the paperjam instructions on your videos. The packaging was really good and sound no signs of abuse or hard handling.I just got the printer and it has never had a ink cartdige installed yet. Can you suggest something I am missing.I have contacted the seller to notify them of the issues but have not heard back yet.
Hello,
Please click HERE to access the steps that should resolve the issue .
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How is the printer connected? (USB/Ethernet/Wireless)
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Is this a new printer?
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