Cartridge carrier won't move

Just bought hp envy 4500. Took it out the box. Remove all the inside tape and cardboard. Got the error carriage jam remove all packaging from the inside. There is nothing there that I can see. Is this a malfunction and do I have to smoke another trip in the snow back to the store.

Hi
There are some steps in the video below that may help. Failing that, contact HP Support as you may require a replacement.
http://h20621.www2.hp.com/video-gallery/us/en/customer-care/2866782780001/fixing-a-carriage-jam---hp...
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Deskjet 712C: Ink cartridge got stuck in right side and won't move

I have an old DeskJet 712C that was working fine until today. Strangely, the ink cartridge got stuck in the right side of the printer and won't move. As soon as I turn on the printer, the red light starts blinking. Does anyone know any tricks to get the ink cartridge to move again? Thank you for your help.
This question was solved.
View Solution.

Hi,
It may be possible to move the carriage if you turn off the printer. Unplug the printer and open the printer lid. See if you can move the carriage by hand. If this is possible move the carriage to the centre. Check to see that the is nothing blocking the movment of the carriage - e.g. some pieces of paper.
Close the lid and then plug the printer back in. Hopefully this will help.
I did find a You Tube video which shows fixing carriage jams on C4200 printers ( I know that they are not the same as the 712C) but some of the suggestions may be useful if my initial thought above do not help. the video is at this link:
http://www.youtube.com/watch?v=l9x6ZLIYMog
Again these tips are not specifically for your printer but they may help solve your issue.
I hope that this was helpful.
---- If my answer was helpful please click the Kudos star.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
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Hi,
I have an issue with my horizontal chart title in my Flex 4 bar chart--it just won't move when I try to position it someplace other than the default (which is center).
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Cartridge carrier won't move

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