"Cartridge Error" on OfficeJet J3680

There is a message on the display screen saying "Cartridge Error: Refer to documentation for troubleshooting." I have taken the cartridges out, cleaned the contacts, replaced them, turned the machine off/on. Nothing works. Need help.

Need help!

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Cartridge Error on Officejet 4355

Hi,
I encountered the above problem after I changed to a new black cartridge.
The machine has practically freezed and all buttons are not working.
Please help to resolve this.

hello
i have a hp 4355 AIO printer .
i do replace my cartridges and after this error displayed on device : "Cartridge Error !"
please help me .
i search in internet for 2 days and not finding any thing to slove this problem .
Is there a way for slove this problem ?
if this printer is not working for future , never buy a hp printer and say to all freinds to not buying hp printers .
i buy this printer 4 month ago . but not working now ...

Depleted cartridge error HP officejet pro 8600 plus

I received an error magenta ink level low, I replace the cartridge and received the error "depleted cartridge must be replaced to resume printing", thinking the placement cartridge might be defective I replace with another new cartridge and still gettin the same error

Hi @Terese2, and welcome to the HP Forums!
I see you have replaced your magenta cartridge and you continue to receive a depleted cartridge message.
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
Please also ensure you have the latest firmware version for the printer; OJP8600_N911g-n_R1435A.exe
If the issue persists, let me know and we can proceed from there. Thanks.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8600 Premium e-All-in-One - N911n cartridge errors

Please help! I have an Officejet Pro 8600 all in one that is just over a year old, just out of warrenty... We don't use it much and so just had to change the ink cartridges for the first time. Once they were changed out, the printer gave me the warning that there is a cartridge error and that the Cyan failed. Even though it was a brand new cartridge, I bought another one and changed it again. I still get the same error message with the 2nd new one. I have been through everything on the HP website for troubleshooting this problem and nothing works! Please, does anyone have anything else I can do????

Sorry to hear you are still having this problem. So the yellow was out and you replaced the yellow and then the cyan failed?
Printers when left not used for some time, may have printhead issue, but if it's not even recognizing the cartridge, then more likely a hardware or board issue that may need professional service.
One thing you can try is to update the firmweare (if not already), http://ftp.hp.com/pub/softlib/software12/COL41945/bi-101905-5/OJP8600_N911a_R1322C.exe
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HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

Hi,
My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
It printed 2 pages and now resumes with the 'replace cyan cartridge' error. I have triple checked that they are all new and full but the HP device app will not print. I have rebooted printer, computer, cleared the print queue.
This is ridiculously frustrating.
Is there a way to just tell the printer to ignore the error warnings? It does say the Black ink is full and will not even print a word document. This is ridiculous.
Any help would be appreciated.
-wp

Hello ArticBlueFox,
Welcome to the HP Forums.
I can see that you to are having an issue with ink cartridge errors on the printer.
Please follow the document that I have provided in my previous post on this thread pertaining 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
I also suggest that you please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the steps do not resolve the issue,please contact HP's Technical Support. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
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W a t e r b o y 71
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Officejet Pro 8600 print cartridge error

one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
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@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
I am a former employee of HP...
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Officejet J3680, Failed to open a session on the device

Officejet J3680, connected by USB to Mac Mini with OS X 10.9.5.
It had been working fine for a long time, but now scanning is broken. Printing still works fine. Full functionality (both print and scan) works fine if I connect the USB cable to my MacBook Pro with same OS.
Specifically, I get the error message "Failed to open a session on the device." This occurs for all types of attempted access (Preview, Image Capture, System Preferences> Printers & Scanners> Scan> Open Scanner...)
I have tried various solutions, up to and including a full uninstall and reinstall, with reboots of both computer and printer.
Apple Software Update (in App Store) indicates that I successfully installed HP Printer Software Update Version 3.0.
Printing System has been Reset multiple times.
Any clues? It is super-frustrating that it works on my laptop, but not the desktop (where it is intended to be attached.)
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Hi James!
Thanks for getting back to me, and yes you're correct and forgive me for overlooking that the printer is working with other devices.
Here are some more suggestions:
Remove the print driver by following these steps first: Sunshyn2005: FRUSTRATED!!! HP 6700 Scanning feature not working with my MAC
Complete a manual uninstall next: Sunshyn2005: Re: Scan Definition
Install the v3.0 driver again: HP Printer Drivers v3.0 for OS X
If that still does not work, try Creating another user account
Hope you are enjoying your Monday
R a i n b o w 7000I work on behalf of HP
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Cartridge Error on Printer screen

I have an old (6+ years old) HP Officejet 4255 all-in-one product and It is not working even after trying two new cartridges. The amber exclamation light is flashing and the printer screen error message is "Cartridge Error . See Product documentation for details". I cannot locate product documentation. Can anyone help with what the problem may be? Only other piece of information is that there appears to be a bit of black ink around the black ink cartridge that I took out.

Hello Bobbievk,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with a cartridge error on the printer.
One step I suggest we try is to make sure the printers power cable is connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general.
Please click on the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
I hope you have a great day and I thank you for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Setup cartridge error

I bought a new officejet pro 8600 plus and it was damaged when i mopened the box and started setting it up.
I promptly took the printer back to place of purchase but forgot to give them the setup cartridges for theat printer so they removed the cartridges from the 2nd printer.
I came back home and started again the setup process and used the cartridges from the damaged printer and now the printer will not setup, it has the 'use original setup cartridges' error
The place of purchase is now closed and i need my printer onl;ine ASAP
How do i override this error
Thanks
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This is UNACCEPTABLE! I support a user base with over 100 HP Officejet 4620 printers. I sent one user a ink cartridge pack from a dmaged printer and the printer REFUSES to use the valid cartridges?!?! This is CRIMINAL. It's a simple tank of ink and locks to a SPECIFIC printer's hardware?!?!? This is going to the BBB tonight.
And this thread as absolutely NOT solved. The orignal question from the OP has not been addressed.

Cartridge errors

I have an Officejet 4355--have received the flashing ! light (orange) and the message "Cartridge error-refer to device documentation". Am using brand new HP cartridges 21 and 22. Have taken them out, inspected, cleaned etc.
Cannot print test/alignment page.
Uninstalled printer software and reinstalled. No luck. Flashing ! just came back after unplugging and uninstall/reinstall.
How do I solve this error message?

Hello Sululu,
Welcome to the HP Forums.
I see that you are having an issue with flashing lights on the printer.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Take a lint free cloth and a bottle of water and clean the contacts on the ink cartridge's and the metal contacts on the carriage. Make sure that every thing is dry and then reinsert the ink and attempt a print job.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet J3680 All-In-One Printer Fax Scanner Copier will not print, scan or copy

The only function my HP Officejet J3680 will do is fax. How do I make it print, scan and copy? How do I set the date and time?

Hi,
Download the Full functionality software from hp.com... http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3441026&
Install it and use software to get use of Printer.
Happy Printing
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Black cartridge in HP Officejet pro 8500 A910 not working

I bought a new officejet 940XL black ink cartridge and it won't print. The colors seem to work alright. It is just the black that won't work.

Hello msellhorn,
Welcome to the HP Forums.
I understand that you've just replaced that black cartridge for your Officejet 8500a, and are unable to print in black still. I will do my best to help you with this issue.
I have a document for you to follow: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Please attempt the steps listed to see if it will resolve your issue. If you have further difficulties or questions feel free to respond with them.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

How do I fix Cartridge Error and flashing light message on my 4215xi all-in-one? I use windows 8.1

This equipment was working just fine after I installed a re-filled black ink cartridge. A few days later I began to get a flashing light with the message: Cartridge Error. See Product Documentation for details. Sometimes my computer said the printer was offline when it wasn't. I have also had occasional cartridge door open messages when the door was closed. I have removed the two cartrdges, cleaned them with water by using a coffee filter as a swab. I have also uninstalled and, I think, reinstalled the software printer driver, but I am not entirely certain as to that.

Hi there @donpablitosan!
Thank you for posting on the HP Forums!
I would be happy to help in regards to the flashing lights and cartridge error on the printer. You had also mentioned that the computer sometimes shows the printer offline or door open errors. I should be able to help with that as well!
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors or have poor connection and paper feed issues.
From what I can find it looks like you have done all the troubleshooting regarding the cartridge itself. If you have tried the above suggestion and are still getting the same issue then you may need to try another cartridge to see if the issue is coming from the printers hardware or the cartridge.
Thanks again for posting on the HP Forums!
Please post back and let me know how it goes and enjoy your day!
Cbert
I work on behalf of HP.
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How do I print a poster of my print job on a hp officejet j3680/windows7 64- bit?

How do I print a poster of my print job on a hp officejet j3680/windows7 64- bit?

FredAfrmCgAz, can you set the document you are trying to print to be separate pages? If you can I would set it up to print that way, though this might mean that you have to adjust margins/allow borderless printing.
What program are you trying to print from? What is the file type (.jpg, .png, .pdf, etc)?
Let me know!

"Cartridge Error" on OfficeJet J3680

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