Cartridge Error on Printer screen

I have an old (6+ years old) HP Officejet 4255 all-in-one product and It is not working even after trying two new cartridges. The amber exclamation light is flashing and the printer screen error message is "Cartridge Error . See Product documentation for details". I cannot locate product documentation. Can anyone help with what the problem may be? Only other piece of information is that there appears to be a bit of black ink around the black ink cartridge that I took out.

Hello Bobbievk,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with a cartridge error on the printer.
One step I suggest we try is to make sure the printers power cable is connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general.
Please click on the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
I hope you have a great day and I thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Thanks for your information, I found online support services after posting my message. Ginny talked me through this same procedure you linked to. We decided the cartridge was faulty and HP sent me a new one which worked and allowed me to complete my setup.
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Hello @mainelym , and welcome to the HP Forums, I hope you enjoy your experience!
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello apgrams,
Welcome to the HP Forums!
I understand you're receiving a few problems with the PSC 1410. I will do my best to assist you! What is your operating system on your Mac computer? Click here to find out.
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Hi,
Please go to this link & hopefully it will solve your issue with the print cartrideg error message:
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If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

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Hi, you could try doing a reset (check out this link ), then try to reseat the cartridges and perform an alignment (details here ). Does this solve the problem?
Although I am an HP employee, I am speaking for myself and not for HP.
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Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
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An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Cartridge Error on Printer screen

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