Cartridge Jam

My printer shows a "paper jam" message on the screen. However, I removed the back and checked the scanner to find no paper jammed. I believe I have a cartridge jam. My ink cartridge is stuck all the way to the right and will not move. Afraid to break it completely, I don't want to pull too hard. No matter what I do it will not move. If I try to print something it makes a very loud clicking noise. Please help.
Printer is an Officejet 7500A

Hi,
Try the suggestions at this troubleshooting link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02282370&tmp_task=solveCategory&cc=us&dlc=en&ju...
Hope that this helps.
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Hi @melvi,
Welcome to the HP Forums!
I understand that you are getting the clear cartridge jam error with your HP Photosmart D110a, and I am happy to help!
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if you have gone through all those solutions already, then please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Clear cartridge jam

I received the message 'clear cartridge jam' on my printer. I have gone through the steps multiple times to clear the jam, as the amination displays but it is still jammed. I even bought new HP ink thinking that might be the problem but it wasn't. How do I clear this message and have the ability to use my printer again? Thanks.

Hi Squirrel_7,
I found this video on HP's YouTube channel, HP Printer Support.
https://youtu.be/c28VUwNuCA8
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Sorry that you are having a problem with the side gear piece broken.
This is not a replaceable part.
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Hi @jennirvinpest,
Welcome to the HP Forums!
I understand that sometimes you get a message that your ink cartridges are jammed on your photosmart C4200 series printer. I am happy to look into this for you!
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RnRMusicMan
I work on behalf of HP
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Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
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HI John,
You can try 1 more step.Unplug the printer cable while the printer is turned ON.Wait for 60 seconds.Connect the power cable back to the printer.Remove the ink cartridges and place them back again.If this step does not work,then it is a hardware issue with printer and needs to be replaced.
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Regards,
Ronnie_N
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Distinguised Professor

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I have a Photosmart C4580 All-In-One printer. (Serial #edited by Moderator) A cartridge jam occurred I could not resolve. I bought new HP 74XL and HP 75XL ink cartridges and tried them in my printer. I still had a unresolved cartridge jam. I talked to Tech Support at 800-474-6836. I had the"extended phone support plan," # 3004065463-0001. The issue was diagnosed as a hardware problem and could not be fixed.
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Hi @JacksonJohn ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your Post. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
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Thank you,
George
I work for HP

Anybody used a black 98 cartridge from KMart?

Thouht I would save money but cartridge jams to left plus leaks.
This question was solved.
View Solution.

Yeah... With ink, you sometimes just get what you pay for.
Personal Opinion:
You might get that cartridge out of the printer before it damages the hardware and the printer shuts down to protect itself.
You can use any "top grade" brand of ink. The economy inks may not be the same in actual ink quality and the cartridge package itself may not have been through the more stringent testing necessary to make sure it is safe to use in the printers.
In the long run, you may just be better off with buying HP inks for HP printers. You might buy larger cartridges so you are paying less per sheet.
If you had a different brand printer -- I'd say buy their ink.
The testing for the printers is done with the manufacturers own ink and cartridges -- when you try and go "around" that, you are just asking for things to turn out just a little bit differently. Over time, that can add up. Maybe the printer will get dirty faster, maybe the rollers will stick sooner, maybe the color won't be the same time after time, maybe the calibration will fail to pick up tiny flaws.
Opinions are my own. I do not work for HP. I do own, and have owned, HP printers over the years -- I have always used HP ink and I do not have ink related issues on any printer. I do provide regular maintenance for my printers as recommended: cleaning, changing the cartridges, alignment.
I hope this helps.
Kind Regards,
Dragon-Fur

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Hi,
Based on the following link, it does not have wireless capability but it has a LAN port:
http://www8.hp.com/au/en/products/printers/product-detail.html?oid=5096262#!tab=specs
The Airport Extreme has 3 LAN ports:
http://www.apple.com/au/airport-extreme/specs/
Therefore you can connect the printer to one port using normal CAT5e or CAT6 cable and the printer will work similar to this:
Regards.
BH
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Can't say that I'm pleased with this printer. It worked well enough until the yellow ink cartridge jammed (printing fewer than a dozen 4x6 images and a couple dozen sheets of paper with smaller images). Couldn't get a single replacement cartridge so I bought a full set. Wouldn't be so bad, except that once the ink was replaced, something else happened to the feed mechanism and no matter how much paper is in either of the feed trays the "Out of paper" message appears on the pop-up screen.
What I've tried so far: unplugging and decabling the whole thing; printing from the card reader so the computer's not involved; removing the back and cleaning the rollers (which seem to be pretty dry/slick?)
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I have the same problem and the solutions video has not helped. I've been able to print using the fast/economical print setting. This seems to quickly feed the paper into the reel and the printer continues the job, rather than the slower normal mode where the printer hangs up and the Out of Paper error message appears.
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The service center or HP should sell them too I would think
http://www8.hp.com/us/en/contact-hp/support.html

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Hi,
Your printer only support direct USB connection and not network connection.
Connecting a USB printer to an Airport Base wil only allow printer sharing, not any other functions as scanning, etc:
http://support.apple.com/kb/HT2421
Shlomi
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I have sent a private message that contains some steps to try.
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Cartridge Jam

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