Cartridge Not Recognized

I have installed two brand new XL cartridges in my HP Laserjet P2055dn over the past two weeks and now it keeps asking for a new cartridge when I turn it on. It seems as if the printer is not recognizing the cartridges? I have tried reinstalling the cartridge and unconnecting power and reconnecting. This seems to work for a couple of days, then the same thing...........I get the message "install new cartridge." I thought that it was a bad cartridge, but since I have installed two from different sources over the past two weeks, I do not think that is the issue. Help!

Hello @kbcf , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hey , Welcome to the HP Support Forum. I see that you're encountering an ink cartridge error with your HP Officejet 5745 e-All-in-One Printer. I'd like to work with you on this. I have some suggestions that might result in a viable setup. Have you had a long period of dormancy with the printer before this error occurred? I find that with most inkjet printer makes and models, it helps to print at least once a month to ensure that your ink system's not drying out. I recommend you try Solutions Two through Six as per this HP article. I do realize that some of these steps will be repeats for you, but it won't hurt to follow these in sequence to rule out hardware issues. Let me know the result of your troubleshooting by replying to this post. Thanks for posting in the HP Support Forum. Have a great day,

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Black cartridge not recognizing when inserted the colour cartridge

model: HP Deskjet 2515
os: win 7(x64)
recently I have replaced black cartridge(hp 678) and a message appears saying "ink cartridge failture-black".Although I unplugged and replugged the printer, problem exists.Then I removed colour cartridge from the printer and then only the black cartridge detected.After re-inserting the colour cartridge the problem appears again.

Hello TamilSelvam, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into print quality issues. I would like to help.
I would recommend removing your ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest utilizing the steps in this document on Troubleshooting Print-Quality Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Please clean the ink cartridges by following this HP document here. (Also, make sure you have completed all the steps from this document)
4) Wait 60 seconds or more, then plug the power cord back in
5) Wait for the printer to turn on completely, then install the ink cartridges
6) Try to print a document
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

Anyone have a solution for the ubiquitous problem of the printer not recognizing a new HP cartridge?

I have seen other posts about the HP printers not recognizing that a new HP cartridge has been put in. At the price of the cartridges, this is a most irritating problem, and apparently a weak spot with the HP printers. Mine is not heavily used at all and this is the 2nd time it would not recognize. Thanks.

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

PRO8600 Not recognizing new ink cartridge

I just changed the cyan cartridge in my Pro8600 printer, as I have previously done with no problem. However, the printer is not recognizing that the new cartridge has been installed. After closing the door and allowing the machine to cycle through its initial process, the window again appears stating that the cyan ink is empty and must be replaced to continue printing. I've removed the cartridge and reinserted it several times to no avail. I've also tried a second new cartridge, again with same results. Any ideas?

Hello bryantk37127,
Welcome to the HP Forums.
I see that you are having an issue with the ink cartridges not being recognized in the printer.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with this issue as well as other errors. Please click on the following link for when An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printer not recognizing new cartridges installed

I have a Deskjet 1050 all in one J410 series. Just installed 2 new print cartridges. Printer is not recognizing the cartridges. Cartridge light keeps blinking.

I suggest try reinstall the cartridges following the directions in this page: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02835867, there is a video too. If still getting the error, the cartridges maybe defective and probably get a replacement.
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Cartridge Not Recognized

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