Cartridge Problem on Photosmart 7525

Have error message on HP Photosmart 7525. Cartridge problem - one or more cartridges appear to be missing or damaged. We have replaced the ink cartridge twice and still have the error message on the small back cartridge.

Same problem here with Photosmart printer

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Ink Cartridge problem with the 7525 all in one printer

I put all new cartridges in the 7525 all in one printer and it keeps telling me that the cyan cartridge is damaged. also the ink levels on the new cartridges are not appearing full. they are all new HP cartridges.

The troubleshooting steps in the document here may help resolve the issue with your cyan cartridge on your Photosmart 7525 printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Cartridge problems HP Photosmart 7520 e-All-in-One Printer

I have replaced all of my ink cartridges with genuine HP cartridges. I keep getting an error message that says that one or more of my cartridges are either damaged or missing. I also cleaned all of my printer heads. Amy suggestions?

Hi DF5, Does the error message indicate a particular cartridge as having the problem? Did you get the error message as soon as you replaced your cartridges? If there is a particular cartridge that is causing the error try replacing it with your old cartridge if you still have it. This will indicate if the problem is solely with the cartridge. If the old cartridge works check the metal contact area on the back of your cartridge for dirt or damage (2 below). Also check the corresponding electrical contacts inside the printer (indicated by the blue arrow). If you notice any damage to the contact I would suggest that you contact HP Support for assitance. Please let me know if any of these steps help resolve your issue. Many Thanks,Francheska

Photosmart 7520 Cartridge Problem

Hello.I am having trouble installing replacement cartridges for the Photosmart 7520. I place them in, locking them in place as I should and keep getting the error "One or more cartridges appear to be missing or damaged". They are HP cartriges so that is not the problem. I have taken them out, cleaned the sensors as it says in my troubleshooting guide. Sometimes when I close the access door it will tell me another cartridge is not working too. Any help would be appreciated.ThanksTK

I despair of this problem. My siimple HP3420 was a model of reliability. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. If I breath near the cartridges they are prone to showing up as 'missing or damaged'. It makes no difference whether I use cripplingly expensive HP cartridges, HP refills or third party cartridges. There is clearly a MAJOR problem with this model and the manner in which it is constructed. Meanwhile my daughter's printer (which I won't name in deference to this being a HP forum) operates smoothly without any problems of this type. It also has a better design allowing straight through paper runs, which makes a big difference when she prints images on thick paper/card, while the HP invariably scuffs the leading edge. I doubt that I will ever buy a HP again after this. For what it is worth I usually get the printer to work again, but can never figure out what did the trick. As I write this magenta is not recognised, I have cleaned contacts, unpligged the cable, removed the print head cradle, and tried several genuine cartridges. On and Off the photo black comes up with the same message, and then it is okay again. It could be any of them - this seems to be a problem across the machine, not specific to a single cartridge bay, which would suggest a local problem. Meanwhile the machine is totally useless as there is no workaround to allow me to carry on (say with black only printing. Simply dreadful. I greatly resent the time I have wasted over the last two years with this problem.

HP Photosmart 6510 Ink Cartridge Problem

My HP Photosmart 6510 does not recognize the BRAND NEW HP ink cartridges that I put in it. I have tried cleaning the cartridges and still nothing happens. "It just says ink cartridge problem. One or more cartridges appears to be missing or damaged. Install or replace the affected cartridges." and it shows all 4 of them. This is not the first problem I have had with this printer.

@nolacarvill - I understand that you are getting an ink cartridge error on your device. I would look at this document here that addresses ink cartridge rejection errors for your printer. It will provide you with troubleshooting steps to try in an attempt to remove that error message. I know that you have mentioned that you have already cleaned the contacts on the cartridges but I would repeat that process and also clean the ones inside the printhead to ensure that all build up has been removed from the device. Buildup on the contacts can cause false error messages. I hope that this helps.
I am a former employee of HP...
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Photosmart 7510 cartridge problem error

I keep getting a "Cartridge Problem" error. It says "until cartridges are installed, make sure the printer is turned on to avoid damage to the printer.
I have new cartridges in and everything looks okay but I cant get past this message.
Help please!

Hi SLC123,
I understand you have a Photosmart 7510 that is giving you a cartridge problem error even though all of the cartridges are inserted. I'm sorry to hear this, but I will definitely do my best to help you!
I will recommend that you start with following this 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge Failure' Message Displays o... document and these steps should be able to help.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

HP Photosmart 7525 e-All-in-One Printer won't print black

I've had my product for a little over a year (out of warrenty) I have replaced all cartridges and done Print Quality Diagnostic. However my black won't print. The photo black works, but not the main, large one.
I've super cleaned the pinheads. At the beginning of the print it was dark black, but then faded to gray streeks.
Can anyone help with this?
Thanks!
This question was solved.
View Solution.

The document here may help resolve black not printing on your Photosmart 7525. Go through each of the steps, but be especially sure to check the vents as shown in solution six.
If the steps in the first seven solutions do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Trouble with my photosmart 7525 printer

I recently moved and am trying to set up my HP photosmart 7025 printer. It says the ink carriage cannot move (but it can) because of a paper jam (I can't find a paper jam) or it gives a message that one or more ink cartridges is missing (none are) or is damaged. How can I tell which cartridge is damaged?

Hello there! Welcome to the forums @dunnellon
I noticed your post about the different errors you're noticing on your Photosmart 7525, and I have some ideas for you!
There are 3 guides/links I would suggest for you. Please try the steps in the guides:
A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
A 'Paper Jam' Error Displays on the HP Photosmart 7520 e-All-in-One Printer Series
Ink Cartridge Problem: An 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge F...
If the troubleshooting does not help at all, I would lastly suggest technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 7525 error 0x6100004c

I have a new HP Photosmart 7525 printer that is less than 4 months old. All of a sudden I started to see General printing error 0x6100004c on my product screen.
I looked at the solution suggested in the previous posts to remove the cartridges but when I open the cartridge access door, I am not able to access the cartridges as they stop only to the right corner where they are covered with plastic. They dont move to the center.
Please let me know what to do to solve the problem.
Thanks!!

Hello rakasi,
Welcome to the HP Forums!
I understand you're receiving an error stating "0x6100004c" using the Photosmart 7520. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Follow this entire HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel. If you're receiving the same error message, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

Photosmart 7525 shows 7520 series missing or failed printhead + HP not honoring 1 year warranty...

As you've gathered from the title there is two issues:
1. The Photosmart 7525 (alias: CZ046A) is no longer functions and says Missing or failed printhead.
2. HP's warranty check says warranty expired on Aug 31, 2013 even though it was bought Aug 6, 2013...
Issue 1.
I replaced colour ink cartridges and this message appeared immediately after.
I followed HP's help guide and this did not clear the message or get printer working again.
Details:
The Printer's touch screen shows:
[ !] Missing or failed printhead
The printhead appears to be missing, not detected, or incorrectly installed.
Also, the HP software that came with printer gives a popup (in WinXP SP3):
HP Photosmart 7520 series
(X) Missing or Failed Printhead
Cyan/Magenta/Yellow/Black/PhotoBlack
The printhead appears to be missing, not detected, incorrectly installed, or incompatible.
I troubleshooted following the HP online help guide (scroll down and choose 'No Code Displays')
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ca&lc=en&docname=c01458034
The steps I took in brief (as per HP guide above).:
reseated cartridges, checked vents, turned on then unplugged printer for a minute, cleaned cartridge contacts, turned on then unplugged printer again, removed printheads and cleaned contacts
The last step the guide says is replace printhead or contact HP if still in warranty.
(as a former electronic repair person, then PC technician, now SysAdmin, I'm no stranger to following repair guides, and troubleshooting.)
Issue 2.
I used the provided warranty check at the bottom of the aforementioned HP guide:
http://www.hp.com/go/warrantycheck
The printer was purchased Aug 6th, 2013 and on Aug 8th I set up the printer and mailed the warranty card.
On March 6th, 2014, I entered the serial number and the other Model number CZ046A
And HP's website indicated: Warranty has expired 2013-08-30
So I used the "Online warranty dispute form".
Then next day an email from Sush "have updated the warranty of your HP Product".
On March 7th, 2014, I did the warranty check again
And HP's website indicated: Warranty has expired 2013-08-31
I replied to Sush's email, nicely explaining the problem.
On March 8th, 2014, ATCHUTA RAO.V replied "have updated the warranty of your HP Product".
But there was no change and HP's website still indicates: Warranty has expired 2013-08-31
So I used the "Online warranty dispute form" again and only received an autoreply on March 10th.
It's now the 20th, and I still get Warranty has expired 2013-08-31
It simply appears to me that HP is Not honoring their 1 year warranty on their product.
(For obvious reasons I'm not putting my serial number or ServiceTicket number online)

Hi Kashews,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have had you're share of warranty issues. I suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Thank you for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printhead / ink issues with 5-month-old Photosmart 7525 printer

It seems that my HP printer "bad luck" has not changed -- at all! After having lots of issues (and not being able to resolve them with a Photosmart 6515 this summer), I bought a Photosmart 7525 in July.
I do not print photos or color ink a lot, but when I do, I need for the color and quality to be very good. But it seems that I cannot rely on my HP printer to do that for me. I end up spending hours of time just TRYING to get something to print. I end up wasting a lot of ink and paper, but usually still have a less-than-satisfactory result -- if I'm able to get anything to print at all!
Two weeks ago, my daughter needed pictures printed for a school project. The pictures started to, print, but then it looked like some of the ink colors were running out. However, the ink status said the ink cartridges were fine! I replaced several of the ink cartridges anyway, but still the photos WOULD NOT print out correctly. I ended up having to save the photos to a thumb drive and take them to a drug store to get them printed for her project. After that, the printer would not even print BLACK ink!
However, the next day, the printer started printing color again - mysteriously.
Yesterday, I had some more photos to print. I had the same issue. The first photo printed fine, but after that, only the first third of the photos would print -- the rest were missing part of the other colors. My printer did not show any low ink -- at all. I had all "genuine" ink cartridges, too! I've never used anything except HP ink.
I am beyond discouraged! I actually talked to an HP rep at Best Buy yesterday, who recommended an HP Envy printer, but it is a tri-color cartridge. He said the problems with 7520 series were because of the way the printhead is designed (really)!
So I'm ready to just buy a B/W laser printer and give up on ink jets. I wish I could get by without even having a printer at home, but now the schools expect us to print out everything at home these days that they send us via e-mail. Since I end up having to go elsewhere to print photos anyway, maybe I just need to forget about printing photos at home entirely.
So I will be returning my printer. If anyone has a suggestion on what to get in its place, please let me know. The 7525 was almost $150, so it was not a cheap printer.

Thanks for your help RnrMusicMan, but I've already returned the printer to Costco, and they did refund my money.
The printer was only five months old. This is the third Photo"smart" printer I've had major issues with in less than four years. I guess I'm not very smart to keep trying -- or hoping for a different result.
Unfortunately, I still have a bunch of 564 ink cartridges that I can't use -- some I opened trying to get this printer to work, and some unopened.
I bought an HP Envy printer on Sunday from Costco that takes the 61 XL cartridges, but I took it back yesterday without even opening the box. My spouse told me I was crazy for even thinking about trying again. And with a tri-color cartridge, it will just be a problem with one color running out.
So for now, I'll just use our old Kodak printer or plan a little further ahead and have the photos printed outside. Every time I have a project to print, my HP printer does not print for me. I spend hours of time, waste lots of ink, paper and money, and still end up having to go elsewhere to get them printed. So, I just need to do that and forget about printing them from home!
The HP rep that was at Best Buy suggested for me to return the unopened ink to Wal-Mart for in-store credit. I tried to return two yesterday, but that didn't work. They only exchange ink cartridges, not return them. So, now I'm probably on some list with them, too!
So thanks for offering to help, but I'm done with trying to make an HP printer work for me at home.

I bought a 364 XL cartridge for my Photosmart 6510 printer, but it doesn't fit.

I bought a 364 XL cartridge for my Photosmart 6510 printer, but it doesn't fit—it's too wide. Yet the User Manual I downloaded from HP (helpfully called c02983796) clearly shows an illustration of the XL cartridge fitting in the printer. Advice?
This question was solved.
View Solution.

Hi,
The HP 364 XL Black ink cartridge been updated in September 2010.
Take a look in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02750681&lc=en&cc=us&dlc=en
If your ink cartridge is the older ink cartridge you shoulf contact the retailer to replace it.
Regards,
Shlomi
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Compatibility of using Photosmart 7510 printer with a Photosmart 7525 printer from the same computer

Before installing, registering, and setting up my new HP Photosmart 7525 I need to know whether I can keep using my 2 year old HP Photosmart 7510 and its software on my computer and whether this would cause a conflict. My 2 year old Photosmart 7510 works fine and I want to use the Photosmart 7510 and the Photosmart 7525 both from the same computer and network without conflict. And if a conflict would be probable, is it necessary to remove the Photosmart 7510 software before installing the software/drivers for the Photosmart 7525?

Hi,
You can install more than 1 printer to your computer. They will share few folders including HP Photo Creations product but they should live harmony together.
Regards.
BH
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Default file type for photosmart 7525

I am trying to find the default file type that is saved to a USB drive when scanning on the HP Photosmart 7525. This is not my printer, I am just trying to help my sister who lives in another city and is not computer literate. She scanned some pictures (or so she said, after I sent her the instructions from the manual after I downloaded it) to a memory card. She is not sure what she is looking at from what she is telling me, it appears as the pictures were all saved to one PDF document. Does any one know if PDF is the default file type that scans are saved to on a memory card? I cannot find the default file type mentioned in the manual.
Thanks
David

Hi,
You can check from its software on your computer. For documents it's pdf and for photos it's jpg. But you have to select first.
Regards.
BH
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Cartridge Problem on Photosmart 7525

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