Cartridge problems HP Photosmart 7520 e-All-in-One Printer

I have replaced all of my ink cartridges with genuine HP cartridges.  I keep getting an error message that says that one or more of my cartridges are either damaged or missing.  I also cleaned all of my printer heads.   Amy suggestions? 

Hi DF5, Does the error message indicate a particular cartridge as having the problem? Did you get the error message as soon as you replaced your cartridges? If there is a particular cartridge that is causing the error try replacing it with your old cartridge if you still have it. This will indicate if the problem is solely with the cartridge. If the old cartridge works check the metal contact area on the back of your cartridge for dirt or damage (2 below). Also check the corresponding electrical contacts inside the printer (indicated by the blue arrow). If you notice any damage to the contact I would suggest that you contact HP Support for assitance.  Please let me know if any of these steps help resolve your issue. Many Thanks,Francheska  

Similar Messages

  • HP Photosmart 7520 e-All-in-One Printer

    My HP Photosmart 7520 e-All-in-One Printer cuts off the last 1/2 inch when printing. I tried a hard start but that didn`t work. i`m thinking it has something to do with the heads.

    Look to your software.My hp has an "advanced" options after you hit printer preferences.  the advanced way down bottom of sceen.  Then half-way down something about print with borders - Change it to print boderless. If that not help chaNGE pAPER-SIZE IN  FIRST SCREEN.  fROM 0.5 INCH TRY 0.15. Recall all desktop printers must have space for the mechanical grips to grap the blank paper and pull it into the rollers.  Big expensive desk-size use a vacuum to "pull" paper. If and when you printer no pull paper, pull the rear "duplexer" and clean rollers.  May not be reccommended.  I used cloth towel with 90% rubbibg alcohol  - $!.00 in most drug stores.  Kleenex and such may leave "lint".  Worked for me. Good luck

  • Control Panel on HP Photosmart Plus e-All-in-One Printer - B210

    The touch screen control panel on my HP Photosmart Plus e-All-in-One Printer - B210 has stopped working.  I am able to use the Home button and others around the touch screen, but when I touch something on the screen it will not work.
    Any suggestions?!

    Hi Alloest,
    I see that you're having problems with your printer control panel.  I would take a look at the document below.
    Photosmart B210
    Let me know how it goes.  

  • HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

    Greetings everyone, I am hoping someone is able to help me.  Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though  the green light on the adapter is on. Has anyone had a similar issue?  Does anyone know how to rectify this problem?
    Thanking you in advance.

    Hi lmd2012,
    I am linking the troubleshooting guide for the problem you are having.  Click Here 
    Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet.  Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input ! ___________________________________ _____
    Thank You,
    Rich
    Expert

  • How do I enable the low ink warning message on the HP 7520 e all in one printer

    How do I enable the low ink warning message on the HP 7520 e all in one printer? Or is it even available on this model?
    This question was solved.
    View Solution.

    ccardwell,
    Welcome to the HP Forum.
    The following Assumes a Recent Windows Operating System is installed on your computer...
    The Photosmart 7520 allows you select when you would like to receive Ink Alerts:
    Right Away -- as soon as there is a need for attention
    Only when you initiate a print job
    The Full Feature Software installation procedure places the Printer Assistant shortcut on the Desktop.
    Install Full Feature Software – Photosmart 7520
    Open the Printer Assistant  shortcut > tap on the Estimated Ink Levels icon (along the top ribbon) >
    Toolbox opens > Select tab Advanced Settings >
    Under Show Alerts > CHECK desired setting
    Click Close
    Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
    Although I strive to reflect HP's best practices, I do not work for HP. 
    Click Accept as Solution when the Answer is a good Fix or Workaround!
    Kind Regards,
    Dragon-Fur

  • Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?

    Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?
    Have seen some where online some people had problems when used 564XL ink.
    Thanks.

    Hi,
    Double post. Please use:
        http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Can-I-use-use-564-XL-ink-in-HP-Photosm...
    Thanks
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

    Good afternoon.
    What number to order printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?
    This question was solved.
    View Solution.

    Hi,
    It has part # and you can order online from there. Have you read the link, under "Printhead" (Supplies) ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Not Able to Find Drivers for HP Photosmart Plus e-All-in-One Printer B210e

    I have an HP Photosmart Plus e-All-in-One Printer B210e.  I went to try and get drivers for it and I either get a page that says
    404 Page Not Found
    Try going back to Support Home
    The other page I get when I look for drivers is for HP Photosmart Plus e-All-in-One Printer series - B210 and I click on Software and Driver I get window on the screen to select my model.  The models listed are B210a/B210b/B210c.  B210e IS NOT LISTED.  Where are the B210e drivers.
    dv6500t (Windows Vista SP2 x86)/dv7-1275dx Windows 7 Home Premium SP1 (x64)/HP Photosmart Plus e-All-in-One Printer B210e/MacBook Pro (Mac OS X 10.7.5/Windows 7 Professional (x64) SP1)

    Hi
    Try http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-3/PSB210_1315-1.exe
    The installation is also possible with HP Printer Install Wizard for Windows:
    http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe

  • How can i print from android 2.2 to photosmart c 4788 all in one printer

    Dear sir, my os is window xp, my HP photosmart C4788 all in one printer is unable to visible in my android phone with installed software HP eprint Home and biz. when requested to search wi fi enabled printer. This printer do not have facility of eprint. is it possible to upgrade to eprint enabled? As per the info HP eprint Home and biz can work on local wi fi , and even when printer does not have eprint facility, but it is unable to search my printer on local wi fi. kindly suggest the reason of HP ePrint home and Biz not being able to search, C 4788 all in one printer. Second, what is the procedure to upgrade this printer to eprint enable printer.
    D C Mishra,
    {Personal Information Removed}

    Hi dcm66,
    Unfortunately, ePrint Home and Biz will not work with the Photosmart 4788, and it is not possible to upgrade that printer to be ePrint capable.
    I was an HP employee.
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • Problem setting up HP 6310 all-in-one printer/scanner

    I have just installed archlinux for the first time, and so far everything is working great except for a HP 6310 all-in-one printer/scanner. This printer is connected by wire to a router, and the computer communicates with the router over a wireless connection. I have managed to install the printer through cups and print a test page. The problem is getting hplip and sane set up. I belive that if I get hplip set up correctly that that will take care of the sane problem.
    Trying to install the printer with hp-setup:
    [mike@archy ~]$ sudo hp-setup -i 192.168.1.104
    Password:
    HP Linux Imaging and Printing System (ver. 3.9.12)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    (Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
    Setting up device: hp:/net/Officejet_6300_series?ip=192.168.1.104
    | PRINT QUEUE SETUP |
    Please enter a name for this print queue (m=use model name:'Officejet_6300'*, q=quit) ?
    Using queue name: Officejet_6300
    Locating PPD file... Please wait.
    error: No PPD found for model officejet_6300 using new algorithm. Trying old algorithm...
    Found PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
    Enter a location description for this printer (q=quit) ?computer room
    Enter additonal information or notes for this printer (q=quit) ?
    Adding print queue to CUPS:
    Device URI: hp:/net/Officejet_6300_series?ip=192.168.1.104
    Queue name: Officejet_6300
    PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
    Location: computer room
    Information:
    error: Printer queue setup failed. Please restart CUPS and try again.
    Restarting cups doesn't change anything.
    Running hp-check gives this:
    [mike@archy ~]$ hp-check
    HP Linux Imaging and Printing System (ver. 3.9.12)
    Dependency/Version Check Utility ver. 14.3
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    Note: hp-check can be run in three modes:
    1. Compile-time check mode (-c or --compile): Use this mode before compiling the
    HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
    are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).
    Saving output in log file: hp-check.log
    Initializing. Please wait...
    | SYSTEM INFO |
    Basic system information:
    Linux archy 2.6.32-ARCH #1 SMP PREEMPT Sat Jan 23 13:53:44 UTC 2010 i686 Intel(R) Pentium(R) III CPU 1133MHz GenuineIntel GNU/Linux
    Distribution:
    unknown 0.0
    Checking Python version...
    OK, version 2.6.4 installed
    Checking PyQt 4.x version...
    OK, version 4.6.2 installed.
    Checking for CUPS...
    Status: scheduler is running
    Version: 1.4.2
    error_log is set to level: debug
    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0
    | COMPILE AND RUNTIME DEPENDENCIES |
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.
    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    OK, found.
    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
    OK, found.
    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.
    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.
    Checking for dependency: Python XML libraries...
    OK, found.
    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.
    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.
    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.
    Checking for dependency: SANE - Scanning library...
    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
    HPLIP 3.9.12 currently installed in '/usr/share/hplip'.
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.9.12
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.9.12
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=yes
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=yes
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.9.12.29
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=no
    hpcups-only-build=no
    hpijs-only-build=no
    Current contents of '/var/lib/hp/hplip.state' file:
    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    device_uri = hp:/net/Officejet_6300_series?ip=192.168.1.104
    [installation]
    version = 3.9.12.29
    date_time = 01/24/2010 15:48:05
    | DISCOVERED USB DEVICES |
    No devices found.
    | INSTALLED CUPS PRINTER QUEUES |
    Officejet_6300_series
    Type: Unknown
    Device URI: socket://192.168.1.104
    PPD: /etc/cups/ppd/Officejet_6300_series.ppd
    PPD Description: HP Officejet 6300 Series, hpcups 3.9.12
    Printer status: printer Officejet_6300_series is idle. enabled since Sat 23 Jan 2010 02:26:45 PM CST
    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    No scanners were identified. If you were expecting something different,
    check that the scanner is plugged in, turned on and detected by the
    sane-find-scanner tool (if appropriate). Please read the documentation
    which came with this software (README, FAQ, manpages).
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0xb1d at 004:002:
    warning: Device URI: (Makeuri FAILED)
    | USER GROUPS |
    lp wheel network video audio optical storage scanner power users mike
    | SUMMARY |
    error: 1 error or warning.
    Please refer to the installation instructions at:
    http://hplip.sourceforge.net/install/index.html
    Done.
    I have a feeling that the problem is here:
    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    Something about the backend isn't right, but I'm out of my depth here. Any suggestions would be appreciated.
    One other point. It works with no problem in Ubuntu with both hplip and sane, so I know it is possible. I just haven't figured out the trick yet.

    Well, it's fixed now, but I'm not sure why. I hooked up a HP 3970 usb scanner to my computer and when I started xsane it not only found it, but also found the 3610 all-in-one on the network. I checked hp-tools, and the 3610 was there also.So everything is working now, but I'm still curious as to why the 3610 wouldn't work with sane and hp-setup until I plugged in the 3970 to the computer.

  • Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

    My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
    This question was solved.
    View Solution.

    The troubleshooting steps in this page may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

    My new (as of 3/14/2014) 7520 is connected (wirelessly) to an all-Apple wireless network. with four computers (and, at times, two iPhones) sharing that network.  
    While I can print to the 7520 and also scan from it, I cannot access the 7520's Embedded Web Server, no matter what I try. 
    I have located the 7520's IP address on its display and entered it into the Safari web browser's address field as 192.168.1.7 (with the usual http colon slash slash prefix, of course).    When I hit return, the browser's progress bar appears and then stalls.  After 30 seconds, the progress bar disappears and nothing else happens.  
    While trying to find what might be causing this problem, I have also…
    • disabled the network's (and my computers') firewalls, 
    • used the 7520's Bonjour address, 
    • tried both addresses using Safari on …
         - a MacBook running OSX 10.6 (Snow Leopard), 
         - a MacBook Pro running OSX 10.7 (Lion), 
         - a MacBook Pro running OSX 10.8 (Mountain Lion), 
         - a Mac mini running OSX 10.9 (Mavericks), and 
         - an iPhone 4 running iOS 7.1
         - an iPhone 5 running iOS 7.1
    • made sure I was using the latest version of the printer driver software and HP Utility, and 
    • used the HP Utility to attempt to access EWS, 
    …all without success -- that is, on the laptops, nothing is displayed.  On the iPhones, Safari reports that it "could not open the page because the server stopped responding."  
    Furthermore, although I can turn on and connect to the 7520's Direct Wireless wi-fi channel with my laptops and iPhones, typing the address for the EWS (specified in the printed Network report as http://192/168.223.1) in the browser and pressing Enter again yields the same result.  
    I had all these problems with a 7520 I bought from a local computer store.  I contacted HP Tech support by chat, spent 4 hours walking through resets and other tests with them, and they decided to send me a new 7520.  I have sent back the first 7520, installed the new one, and the problems persist with the replacement 7520!  
    What do you think might be wrong here?  Do you have any advise or trouble-shooting guidance?  

    Okay… I did as you advised — as best as I could, that is… the link you posted yielded a page marked "HP was unable to find the page you wanted."
    In any case, I changed the DHCP range to 192.168.1.100 thru 150.
    Using the following procedure, I believe I set the 7520 to the static address 192.168.1.10 (using the 7520's control panel, from the home screen)…
      • Tapped the radio (wireless) icon, second from the left on the top bar of the screen.
      • Tapped "Settings" button, lower-left screen.
      • Tapped "Advanced Settings" bar (second fom bottom).
      • Tapped "IP Address" bar (at top).
      • Entered "192.168.001.010" in the IP address field.  
      • Pressed the home button icon to the upper left of the display.
      • Tapped the wireless icon in the top bar again and confirmed that the IP address had been changed to … .10
    With that done, I tried 
         http://192.168.1.10/
    in the browser of a couple of my computers (OS X Lion MacBook Pro, OS X Mountain Lion MacBook Pro).  
    Still no joy.  
    In case you don't alread know, Airport base stations can be set to reserve specific IP addresses for static IP devices or services.  I reserve an IP address for testing database and OS X servers on my network (for clients).  You can reserve as many such IP addresses as you like in the "Network" tab of a base station (using Airport Utility) as shown here…  
    Based on your advice, I have reserved the … .10 address, as you can see.  Hope this is useful to you.

  • HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

    i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job.  it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print.  the black is simply absent from the document.  the supply level is showing as fine and all diagnostics indicate there is no probem.  i have not received any error messages.  i have tried turning the printer on/off.  i have tried cleaning the printheads.  i have tried uninstalling & reinstalling the cartridge.  i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially.  i am just printing to regular plain white printer paper.  i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page.  nothing has worked!  someone else's post mentioned resetting the printer, but did not say how it was done.  any ideas on a solution??? thanks!
    This question was solved.
    View Solution.

    To reset the printer, follow these steps:
    While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
    Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • I have an HP PHOTOSMART 7520 e-ALL-IN-ONE SERIES printer purchased approx. 5 months ago.

    Where can I get instructions as to how to use my printer for photos.  There is a small tray and I have inserted the oorrect paper.  I attempted to print a photo on a letter size sheet - and I indicated the size - it came out only as half a photo.  So I tried to print it using the small sheets and it printed it small but on one of my regular letter size sheets.  And the colour is coming out orange . . . HELP . . . I need instructions.  Thank you!
    This question was solved.
    View Solution.

    Hey maryjane41,
    I see you are looking for information about printing photos with your Photosmart 7520.  Please see the document linked below on loading special media types in this printer.
    Loading Plain Paper, Photo Paper, and Envelopes
    As well, take a look at the "Print" section of the User Guide linked below.
    http://h10032.www1.hp.com/ctg/Manual/c03456524.pdf
    Hope this helps,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

    I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
    Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
    SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
    I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
    This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

    The page here has troubleshooting steps that may resolve your issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Maybe you are looking for