Cartridge reported missing or damaged

Not for the first time, the computer reports a genuine black ink cartridge as "missing or damaged". Last time (six months ago) it was a new large sized genuine cartridge from Tesco; this time a standard sized (364) cartridge, 60% full.
Last time I remedied the problem by scrapping the cartridge and washing the print heads with de-ionised water... but this is expensive. Will it work again? and will the problem recur?

Hello @dustyone,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the black cartridge error that you're receiving on your HP Photosmart Premium e-All-in-One Printer. Now I understand that you have come across this issue in the past and was able to resolve this issue by discarding the ink cartridge and washing the Printhead. At this time I am going to run you through some standard troubleshooting steps. But, because this is a reoccurring issue I do think your Printhead may be defective. The Printhead is a replaceable part in your machine. It is the mechanism that 'reads' the cartridges and controls ink for going on the pages. Therefore, should the Printhead be defective, than your print system is defective. To verify if this issue can be resolved once again, can I please have you follow the steps below.
To start, can I please have you click here to access the appropriate cartridge troubleshooting steps. Please run through Step one, Step two, Step three, Step four, and Step five.
Should these steps fail to resolve your issue, you may want to refer to the thread by @Bob_Headrick for Re: black ink not working as there are additional Printhead cleaning steps that you may find useful. These steps are only to be followed if your printhead is out of warranty.
Please let me know if the steps I've provided resolve your cartridge issue. Good luck!
X-23
I work on behalf of HP
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Similar Messages

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Ink cartridge missing or damaged?

I have an HP PhotoSmart c309n-s with a screen that's showing "Ink Cartridge Problem" and goes on to say that my yellow ink cartridge is missing or damaged. I tried reinstalling the yellow cartridge, removing and reinstalling all the cartridges, and replacing the yellow cartridge outright. At various points I also got complaints that the blue cartridge was bad too, and for a time I got a message that all five cartridges were "missing or damaged." I've tried unplugging the printer as well. If it helps, we had a power failure yesterday for about 15 hours ... but I'm unsure whether that matters.
For now, it's still complaining that the yellow cartridge is missing or damaged. The print head moves every 15 seconds or so, but nothing prints. Help!

Hi,
Yeah I found this:
http://www.out-of-warranty.com/how-to-reset-hewlett-packard-hp-all-in-one-printers/
Resets for all HP all-in-one printers with keypads:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6″ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models (No Keypads):
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.
Reset HP Photosmart C4200 series, C4300 series and C4400 series Procedure: HP Photosmart C4200 Series:
HP Photosmart C4205
HP Photosmart C4210
HP Photosmart C4240
HP Photosmart C4250
HP Photosmart C4270
HP Photosmart C4272
HP Photosmart C4273
HP Photosmart C4275
HP Photosmart C4280
HP Photosmart C4283
HP Photosmart C4285
HP Photosmart C4380 Series Includes:
HP Photosmart C4380
HP Photosmart C4383
HP Photosmart C4385
HP Photosmart C4400 Series Includes:
HP Photosmart C4435
HP Photosmart C4440
HP Photosmart C4450
HP Photosmart C4472
HP Photosmart C4473
HP Photosmart C4480
HP Photosmart C4483
HP Photosmart C4485
Steps:
1. Press Cancel and Power, at the same time.
2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
3. “Support Menu” should appear.
4. Go to Resets menu and use the semi-full reset.
Support Menu
(Blue for Up, Gray for Down and Green for OK)
* Firmware Revision (hint: push gray button to move to the next menu item)
* Scan Diagnostics Menu
* Reports Menu
* Print Tests Menu
* System Configuration Menu
* Resets Menu
* Information Menu
Alternate reset procedure (for older products):
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.
Reset for the Photosmart C5100 Series:
* HP Photosmart C5140 All-in-One Printer
* HP Photosmart C5150 All-in-One Printer
* HP Photosmart C5175 All-in-One Printer
* HP Photosmart C5180 All-in-One Printer
* HP Photosmart C5183 All-in-One Printer
* HP Photosmart C5188 All-in-One Printer
* HP Photosmart C5190 All-in-One Printer
Steps:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new
Reset the HP Officejet Pro 8500A e-All-in-One Printers
Resetting the Officejet Pro 8500A e-all-in-one printers requires you to press a sequence of combo keys. Note that this printer does not have keypads like most OJ pro series printer. Follow the link for instructions.

L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers. The numbers are not visible so I closed the door. Now I am getting a meaasge that my cyan and black cartridges are missing or damaged. Both were almost brand new. I have now removed and reinstalled them and removed power to the printer overnight. It won't clear up. I need help, please! Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Ink cartridge missing or damaged message

I've been having the black ink not printing problem and after trying the clean print heads command thru the printer and the computer controls with no success, I finally resorted to removing the cradle and flushing the screens with alcohol and warm water until it ran clear. I cleaned all the terminals and reinstalled the cartridges. Now I get an error message that "one or more cartridges are missing or damaged". I've tried removing and reinstalling. I saw a warning about not leaving them out more than 30 minutes. Could've been that long while I was cleaning print heads. What now?

Hello @Posmmom,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6510, you are unable to print in black ink.
I see you have completed the troubleshooting steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
As for the printhead, you do not want to dry it out, that's why they recommend not to leave the cartridges out for long periods of time. Please note: There are three printhead cleaning stages.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Missing or damaged cartridges message

I just replaced my black ink cartridge with a new hp cartridge in my 7520 all-in-one photosmart printer, but keep getting a message that "one or more cartridges are missing or damaged". Seems to be the black one that is causing the problem. Now what?
This question was solved.
View Solution.

Try following the steps in the link below such as cleaning the cartridge contacts and reseating it
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03379185&tmp_task=solveCategory&cc=us&dlc=en&ju...
That solve it? If not, is the cartridge still in warranty? [ there should be a warranty ends date written on the cartridge body]
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

"missing or damaged" cartridges & a NEW printhead

New ink cartridges...couldn't get black to print. HP said "need new print head"; bought it & ALL NEW INK CARTRIDES;then said "magenta & photo cartridges are missing or damaged"; bought NEW ones; still says "magenta & photo cartridges are missing or damaged. HELP!!!!

Thank you for your help. Got the 2 "missing or damaged" cartridges replaced. Printer STILL said the same thing. Turned the printer off for several hours. When I turned it back on...ALL WAS WELL!

Msg notes small black photo cartridge is missing/damaged.Not so.

Small black photo cartridge is not missing or damaged. Could be empty. I've removed all cartridges, disconnected powercord, and turned printer off for 60 sec. and put cartridges back and plugged in the power cord. Nothing changed; same message.

Hi @deac ,
I see that you are getting a error the "cartridge is missing or damaged". I will certainly do my best to help you.
Try these steps to see if it will resolve the issue.
'Cartridge Failed' or 'Cartridge Not Compatible' Error Message Displays on the Computer.
Disregard the title.
Are you using Genuine HP Cartridges?
What are the ink levels?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cartiage Problem-one or more cartiages are missing or damaged

Officejet 6600
I unpluged the printer briefly. After I plugged the printer back in I began receiving the following.
X Cartridge Problem
Until Cartridges are installed, make sure the printer is turned on to avoid damage to the printer. One or more cartridges are missing or damaged.
I pressed the OK button and it would cycle and go back to the above screne. Also, on the main scene in the upper right corner there are 4 droplets, each representing each color. Above the second from the right (Yellow), there is a yellow triangle sign with a !.
I have replaced the cartridges and still have the problem.

Hi @prince041181
I'd like to help you with your Officejet 6600. Please complete the troubleshooting steps presented in the following document; A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue. We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error). The first one was still under warranty, so we had to send it back to HP and get a replacement. In the meantime, the office was without a printer. Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose. It's even with the same cartridge: magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation. I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components. It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Ink cartridge appears to be missing or damaged

I have a Photosmart Premuim C309a printer. I have just installed a magenta cartridge and this message comes up. 'The following ink cartirdge(s) appeat to be missing or damanged. (pink square symbol) refer to printer documentation.' I have looked in the manual and can't find any soluations. It's very frustrating, because I can't use the printer!!

Hi Castletonway, Welcome to the HP Support Forums! I see you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and are now getting the error 'The following ink cartridges(s) appear to be missing or damaged. (pink square symbol) refer to printer documentation', I understand your frustration and would like you to start here: 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' Error Message Displays on the Computer Please complete all steps in order and let me know the outcome, I will watch for your reply. Thanks,

Following cartridges appear to be missing or damaged

Hi,
I have an HP Officejet 6500A Plus. I've replaced the ink in the printer several times since I purchased it, however I've had A LOT of problems with these cartridges. I keep getting the error prompt "the following cartridges appear to be missing or damaged." I've owned HP printers since the early days with my first Mac, but never have I had this problem. There is no real secret to installing these cartridges, but I waste more time getting error message off than I do printing. That's not productive.
So if I'm missing something, please tell me what because this sure is a pain.
This question was solved.
View Solution.

Sorry to hear about your issue. Try walking though this document and see if this resolves your issue.
'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Product
Please post back and let me know if this solved your issue. I want to make sure the issue is resolved
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New Cartridges seen as missing or damaged

I recnetly bought an HP 3-pack of 564 black cartridges. Each cartridge usually lasts me 3 months or so. The first two lasted about 2 weeks each, then I got the "Cartridge appears to be missing or damaged" message. They certainly weren't missing, and they feel as heavy as their full companions. I just inserted #3 and it's woking ok...so far. Is the problem likely to be with the printer or these cartridges? Someone please give me a hint.

Thanks for your model number NiloDerf!
My best suggestion is to follow the guide I have found for you below. The steps should help rid the error message. If the message still appears, I would then suggest calling HP to see what your options are with them.
Ink Cartridge Issues
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Thanks for posting! Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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Cartridge reported missing or damaged

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