Case #0184201928 - I want an anwser from ADOBE that gives a solution

Case #0184201928
Tuesday, April 9, 2013 8.52 AM Australia eastern standard time
Opened
Thursday, April 4, 2013 3:21:24 PM PDT
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
not able to connect internet (through the ADOBE APPLICATION MANAGER)
Monday, April 8, 2013 3:43:58 PM PDT
I was just on the chat support and that useful as tits on a bull. What is the point of having the Adobe Cloud subscription if there
is no support to fix the problem. That is why I bought the product in the first place so that I am kept up to date with the product
Sunday, April 7, 2013 2:22:07 PM PDT
http://helpx.adobe.com/muse/kb/could-not-connect-t o-server.html
Make sure that Muse can access the following URLs to authenticate an Adobe ID:
https://na1mbls.licenses.adobe.com - YES and was able to login
    https://ims-na1.adobelogin.com -   NO Blank screen
https://adobeid-na1.services.adobe.com - NO Blank screen
    https://na1r.services.adobe.com - NO Blank screen
Been through all other issues such as:
There are several common cases in which these URLs could be blocked:
    Firewall software (such as Windows Firewall) Turn them off and checked for what was allowed when turned on. IWindows fire wall i
s turned off because I use Kasperky for my firewall
    Antivirus/malware software. Turned it all off did not make any difference.
    A corporate IT environment - I am not
Thursday, April 4, 2013 11:34:42 PM PDT
I find now that because I can not to sign into the Adobe application manager I can not use Muse. I have turned the firewall off both
Windows and Kaspersky (Windows firewall is always off) Not being able to use Muse has only started today. I last used it on Wednesday.
Buggered if I can work out why I can not log into ADOBE application manager.
The issue has gone from being an inconvenience to problem that needs to be fixed.
Uninstalling and reinstalling AAM would that solve the problem. I can;t be the only one to have a problem. Others I know finding it
slow to login AAM. (That does not work either)

Hi Ian,
We really apologise for the inconvenience caused. I am escalating this case to the concerned team and would personally follow up with the team till the issue is resolved.
If possible send me a private message with the best time and number to contact you.
Regards,
Ravi

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Case #0184201928 - I want an anwser from ADOBE that gives a solution

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