Case 0213802651 is not resolved - my questions submitted may have been misunderstood,  I need moe help.

I receivedan unused  Elements 8 bundoled with a Canon scanner.  When I installed it from the provided (PC) disc, it would show only an Edit/Oreganize screen.  When I tried to registe,r it would tell me (repeatedly, over a week or more) that my request could not be handled at that time and to try again later.  After a Chat last week, I was given a link to download the program, but the download would not work.  Thinking it might because I had not uninstalled the previous installation, I tried to uninstall it, Windows 7 advised me not to do so without first checking "deactivate" in the help menu.  I could find no such "deactivate" box to check.  I still have no working installation of Elements 8.  Would appreciate help ASAP.  Thanks,
John Farris

To re-install Lightroom 5.4, there's no need to go back to the original full version and systematically re-install every upgrade you've ever purchased in order to re-install the latest version. All you need to do is re-install your most recent version (in this case 5.4), enter your Lightroom 5 serial number then enter your Lightroom 4 serial number when prompted. That's it.
How did you first license the Lightroom 5 upgrade on your computer? Since it's not a subscription version, you must have received a version 5 serial number somewhere in the purchasing process. Without a record of that, Adobe Customer Care may struggle with your case.
If you're running Windows, you can try running the free Belarc Advisor which often successfully retrieves your full serial number from inside your computer.
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

Similar Messages

  • My mac will not update the new version of iTunes. It says "the update could not be verified. It may have been corrupted during downloading." Help please!

    Please someone help me!

    With that one, I'd try updating using a .dmg installer downloaded from the Apple Website:
    http://www.apple.com/itunes/download/

  • Cannot install Mac OS X lion because when installing I recieved the following message:The software could not be verified. It may have been corrupted or tampered with during downloading"  What can I do

    I have not been able to install Max OS X Lion because in the process the following message was displayed:
    "THE SOFTWARE COULD NOT BE VERIFIED. IT MAY HAVE BEEN CORRUPTED OR TAMPERED WITH DURING DOWNLOADING"
    How can I solve this?
    Note: I trashed the download and tried re-downloading but this effort was unsuccessful.

    Since writing my original post I decided to send the following message to Mac App Store Customer Support:
    "I have had to download this file from the app store at least ten (10) times. I try to install the file but I keep getting the message "The software could not be verified. It may have been corrupted or tampered with during downloading."
    I then delete the same file and try another attempt at a different time of day. Most recently following Apple Support's advice I contacted my ISP to clear the file cache but they could only clear my browser cache. I have deleted my com.apple.appstore. folder which contains app store cache,  also com.apple.appstore.plist and tried again to no avail. I have wasted hours doing all this and I now want my money back please. You can keep this software update until you release it on disk like Snow Leopard which installed like a dream. I'm very disappointed with Apple that they expect the purchaser to do all the work trying to diagnose their software installation issue. Nice idea but poorly executed has been my experience."
    I received this message which has confirmed my refund request:
    Julia here from the iTunes Store. I understand that you received an error message and have been unable to install OS X Lion. I know how eager you must be to have this resolved, and I will be happy to help in any way that I can.
    Please accept my sincere apologies for the frustration this download has caused. Since you were unable to enjoy this purchase, I have gone ahead and issued a refund. In five to seven business days, a credit of £20.99 should be posted to the credit card that appears on the receipt for that purchase.
    If you have any other questions or concerns regarding this issue, please reply so I can assist you further. Thank you for being an iTunes Store customer.
    Sincerely,
    Julia
    iTunes Store/Mac App Store Customer Support
    Perhaps I'll wait for a disk to become available or see if a download to a pen drive at an Apple store is possible.

  • HT1338 I am having trouble installing updates on my mac this is the error code the pops upThe update could not be verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that

    can some one help me? I have been trying to update my MAC and it will not download because this message come up
    (The update could not be verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that Software Update runs.)

    For anyone that comes across this. I managed to fix the problem. It had something to do with the date on my computer. Mavericks installer apparently does a date check of some sort and that is where the error is coming from. Open terminal and check the system date. It may be wrong. Another poster in the forums told me how to to check the date and change it. Click here for the link to the explanation. Be careful because the date is in a weird format.

  • Can't download the latest iTunes. A window pops up... The update could not be verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that Software Update runs. No iTunes now.

    Can't download the latest iTunes. A window pops up... The update could not be verified. It may have been corrupted or tampered with during downloading. The update will be downloaded and checked again the next time that Software Update runs.
    Now, iTunes won't launch and can't be updated. Please help.
    If I have lost my music collection I will be switching platforms ASAP. It is insane that Apple has updates seemingly every day for their products.

    I was in your same situation with 14 downloads and 14 attempts. 
    You have to make sure that your Mac is booting into 64 bit mode.  You can make sure of this by going into System Preferences and scrolling down to 'Software' and making sure that you are booding with 64 bit Kexts. 
    If not, restart while holding the 6 and 4 keys down until you see the spinning gear wheel and try installng again. 
    BUT, what I also did was to go into Applications, click on the Lion installer, Get Info, and give yourself custom priviliges to Read And Write. 
    I did this simultaneously, and I don't know what function did it, but it worked for me, with no further downloads of the installer. 
    Good luck! 

  • I want to change my primary email on Apple ID... but it says I can't use email already in use but its not my alternative email - it may have been in the past - any ideas?

    I want to change my primary email on Apple ID but it says I can't use email already in use but its not my alternative email - it may have been in the past - any ideas?

    I don't believe Apple lets you delete old accounts. They also will not let you merge them.

  • The software could not be verified. It may have been corrupted or tampered with during downloading.'' error message when installation'' cannot re download and install

    The software could not be verified. It may have been corrupted or tampered with during downloading.Can not reinstall.please help to me.

    If you're referring to Lion, open the Applications Folder, delete the Lion Install App and then re-d/l

  • The update could not be verified. It may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs.

    How can I solve this? Every time I have the option to update an application I receive the same notification: "The update could not be verified. It may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs"

    Can we eliminate one minor possibility: are you in the UK and using Virgin Media cable connection? I ask because the latest 'Superhub' firmware is corrupting large downloads for some people.

  • The software could not be verified. It may have been corrupted or tampered with during downloading.

    When trying to download the New Lion Software from the App Store I get this.  The software could not be verified. It may have been corrupted or tampered with during downloading.  I am signed in as the administrator - what do I do?? Thanks

    The couple of times I got a message like that, repairing permissions on the boot volume fixed the problem.

  • I can't install OS x lion, The software could not be verified. It may have been corrupted or tampered with during downloading.

    I can't intall the OS lion. is show me this message, The software could not be verified. It may have been corrupted or tampered with during downloading.?

    I encountered the same error "…can't be verified…" error on my 2010 MBP too. Tried six times and finally I could get it installed. Here's what I did:
    Went to "Users & Groups" in System Preferences, checked that the Apple ID specified for the current user is the same Apple ID I used in the download purchase of ML from the App Store.
    Rebooted in Safe Mode.
    Went to Disk Utility -> Repair Disk Permissions
    Downloaded ML at midnight (and the download was significantly faster!)
    Rebooted in Normal Mode.
    Ran the ML Installer.

  • How come I couldn't install the os x lion?it says-"The software could not be verified. It may have been corrupted or tampered with during downloading." when i just left it turned on the whole night

    How come I couldn't install the os x lion?it says-"The software could not be verified. It may have been corrupted or tampered with during downloading." when i just left it turned on the whole night

    You have a defective download and need to re-download the installer.

  • Is that where you are offering to help retrieve the encryption-answer questions and cod have been an accident and do not forget the answers

    HHlo Is that where you are offering to help retrieve the encryption-answer questions and cod have been an accident and do not forget the answers

    How to reset your Apple ID security questions
    Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
    Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions. 
    If that doesn't work, or  there is no rescue email link available, then you will need assistance from Apple Account Security. Follow this procedure:
    click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later. 
    Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
    Regards.

  • Just bought a new mac mini, wireless keyboard, and track pad. My track pad will not synch. All advise I have been given is to change items in the setting menu, but I cant because I still have to get through the setup!!

    Just bought a new mac mini, wireless keyboard, and track pad. My track pad will not synch. All advise I have been given is to change items in the setting menu, but I cant because I still have to get through the setup!!

    The power button for the Trackpad is on the right hand end of the battery case. Press that button to initiate the pairing process. On the top of the Trackpad just above the power button is a tiny green light (you probably cannot see it unless it is lighted). That light will indicate ehther or not the Trackpad is discoverable. If the Trackpad has discoverable the green light will blink on and off. If it does not pair within 3 minutes you will have to press the power button again to re-initiate the pairing process. Once your Trackpad has paired, you can just leave it on and it will pair automatically when you reboot your Mac.
    If you are having problems pairing, try turning off any other Bluetooth devices within 30 or so feet of your Mac mini. That includes other Computers, iPhones, iPads, etc. that may be in the area. Once your Trackpad has pairedwith your mini, you don't have to be concerned about other Bluetooth devices.
    One other hint, I find that although the Wireless Trackpad does not eat batteries as fast as the Magic Mouse it still uses more than the Wireless Keyboard. It is a good idea to keep a supply of AA batteries around. I have used Apple's Rechargable batteries, but found they did not last that long before needing to be recharged. I have had the best battery life from Duracell Quantum batteries.

  • HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put

    why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place

    1. Because if you could, someone who breaks into your account could do it as well.
    2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96882)

  • SP2013: List does not exist / The page you selected contains a list that does not exist. It may have been deleted by another user

    There are dozens of entries regarding "
    List does not exist / The page you selected
    contains a list that does not exist. It may have been deleted by another user" and none of them are really SP 2013 so i thought I would create this entry. 
    I am getting the error above after creating a simple list with 4 columns.  the list is created during a new site definition activation but when I click on my list, I get the error above.  the list works if I deactivate the feature and re-activate
    it.  but has the error whenever the new site definition is created.  
    Has anybody encountered this issue on SP 2013?

    Hi,
    For your issue, there are plenty of possible reasons offered when we search this issue online.
    Here are similar issue posts, check whether they are helpful:
    http://sharepoint.stackexchange.com/questions/98239/list-does-not-exist-error-when-opening-the-views
    http://sharepoint2u.com/?p=56https://shareyourpoint.wordpress.com/2012/04/12/list-does-not-exist-the-page-you-selected-contains-a-list-that-does-not-exist-it-may-have-been-deleted-by-another-user-sharepoint-2010-error/
    http://spnovice.blogspot.com/2012/10/list-does-not-exist-or-does-it.html
    Best Regards,
    Lisa Chen
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Lisa Chen
    TechNet Community Support

Maybe you are looking for