Case Management - Delete Case

Dear Expert,
We are using CRM 5.0. Case Management has been implemented is using the People-Centric User Interface and in the Interaction Center WebClient. 10 cases have been created in our production system for test purposes and need to be deleted.
I don't see any "delete" button or functionality. How can we delete a case record?
Thanks in advance for your help,
Best regards,
Stephanie

Hi Stephanie,
Use Bapi BAPI_CASE_DELETE to delete cases. You cannot delete them directly from PCUI or using Tcode SCASE.
Regards,
Shalini Chauhan

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I'm implementing some kind of case hierarchy where a master case has some sub cases. When creating such a sub case, some super (master) attributes should be copied to the new case. The new case is already linked as a sub case to the master (in the object list).
Can anyone tell me, how I can get the super case (just like a method get_super_cases)? I didn't find it in the API.
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Regards,
Thomas

Solved myself.

Remove Linked Objects Case Management

Dear Guru's
I would like to find out how I can permanently remove some of the linked objects that are offered by the system in case management ie TC scase . We are only going to be using the Business Partner object to assign a BP to a case, and the Business Transactions object for activities, the rest are irrelevant. I know you can delete them during the editing of a case, but I would like to permanently remove them.
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Ok I found the solution for that, what I did is in TC scase under [b]CRM Case Mgt->Record and Case Records Models->Modeler for CRM Case Records , on the subscreen I chose start search and then selected the Modeler that I am using which for was the standard which came with the system is CRM 4.0: Integration IC Webclient/BSP UI. I put it in change mode, and for the object that I do not need to use, I clicked on them and clicked deactivate. Which is more than half for me.
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Dear Manfred,
Thank you very much for quick response. I have used method called APPOINTMENT_OFFER and LEAS_NOTIF_01 I am getting the following exception. I have also tried with some other methods they also giving same exception.
Exception Details
CX_SY_MOVE_CAST_ERROR - Source type \CLASS=/CRMS/CL_CRM_CMG_PPF is not compatible, for the purposes of assignment, with target type
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What are the Steps to Edit a Form Record Stored in Case Management? (HCM Processing DesignTime)

Workflow completed. Design Time stores records to Case Management.
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So I read this blog and it helped:
http://scn.sap.com/community/erp/hcm/blog/2009/09/28/hcm-processes-forms-making-the-case-for-case-management
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And if you are starting to work with Case Management you probably will like this post at SOA & BPM Partner Community Blog: https://blogs.oracle.com/soacommunity/entry/case_management_samples_released_by
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Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
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Harish Nunna

Solution:
Add a new Subscription Parameter called EDR_XML_MAP_CODE for "oracle.apps.cs.sr.ServiceRequestApproval" business event:
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Hi all,
We are using CRM 5.0 on SAP Netweaver 2004s
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Is this the standard SAP delivered case management you are using?
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regards,
Hemanth

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You cannot. From a legal standpoint, the license agreement for OS X mandates that you run OS X only on Apple hardware. HP is not (yet) owned by Apple.
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Hii,
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Hi all,
I am involved in a Case Management project now.
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Edited by: Samantak Chatterjee on Oct 26, 2010 4:03 PM

Case Management - Delete Case

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