Case Management | Recreating a case for same BP

Hello Guru's,
I have created a case for the blocked business partner which was rejected and BP is still in blocked stage. Now business wanted to create a new case for the same BP.
While creation of the case, system conveys that the case is already exist for the given business partner and workflow is not getting triggered as the workflow status is in completion status.
How to retrigger the case for already processed case? How to change the status of case from Rejected to approved or vice versa.
Thanks & Regards
Rahul

H Rahul,
I am working to configure Case Management to work with GTS. I have made what I believe are the correct configuration settings under Process Route and Case Types in the IMG for Case Management, and have activated it for SAP GTS. The guide recommends that you leave the default settings for most of the config, which I have. However, when I try to create a case I receive the message "No process route model could be determined".
Can you share the detailed steps  in sequence to set up case management?
Thanks for your help.
Raj

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