Case number    0186219070   can't use my password

How do I install Premiere Elements 13 ?
It will not accept my password after I give the serial numbers requested.
Stan

Are you using the correct email address and password with it?  the password is for your Adobe ID/profile (NOT email password).  You could go to Adobe website and try to login using your email and password and then see if it accepts.  The link is here:
<http://www.adobe.com/en/>
If the password still doesn't work, then you can request a reset of it from the above link.  Everything is on the screen to get you started.
Good luck.

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