Case Program

Is there any way I can get my case? I purchased my iPhone at full price in the UK and brought it to Malta. I tried searching for it in App Store but to no avail. Turns out that since I'm in Malta, I use the Maltese App Store and since Malta hasn't had iPhone 4 officially released here I'm stuck. Rumors have it that Malta will be getting iPhone at the end of September but by that time, Apple might stop the case program and I'll be past my 30 days after purchase. Seems not right that someone who paid full price (not subsidized in any way) can't get his case.

I've been very happy with all my Apple products. I own a 13 inch MacBook Pro, an iPod Touch and now iPhone 4. But this case program really s u c k s!
Message was edited by: makealeft

Similar Messages

Apple iPhone Case Program (US to Singapore)

I have ordered a case from Apple via the Case Program for my iPhone 4. My iTunes account is linked to my old US address.
However, I have recently moved back to Singapore and would like to request for the case to be sent to Singapore instead.
Is there a way to change my current order's shipping address without contacting Apple via phone but via email?

You'll have to do it by phone.

Is this case program a scam!?

I purchased a new iPhone 4 on Aug 24 from an AT&T store and that evening downloaded the app to order my free case. I got an error that said my phone isn't eligible. According to the Terms and Conditions my phone IS eligible!!! Well, after being on the phone with tech support for 2 hours (talked to 3 different people during that time), I was told that I'd receive a call on the evening of the 25th with info on when the case would be shipped. I didn't get a phone call so I called back on the 26th. I've been on the phone with Apple for an hour now (have talked to 4 people) and still don't have this resolved!!! What is going on here? Something seems fishy in Appleland.
Also, the app program give a phone number to call if there are questions. I've been told by 4 people at Apple that the number is wrong! What!?
Am I the only person having this problem?

I also have no issues with my iphone 4, sometimes the signal bar will drop 2 bars if I really try and replicate the "grip of death" but never looses signal.
I got my phone last friday, downloaded the case program app and ordered my case without any problems. The case I picked has a 5 week wait time, but its FREE. I probably won't even use that case as I was a big fan of the Incipio feather on the 3G so may well get the iPhone 4 version now.
Also the reception issues were widely publised so if you only got your phone in the last week or 2 you must have known about the "issues" before you bought it.

No Apple Bumper available under the Case Program in the UK anymore?

Hi,
I purchased the iPhone 4 on 22nd Sept on the Apple UK site and just received it yesterday. So far so good. I've managed to load the Case Program app onto my iPhone 4 and was looking at the cases available and was surprised not to see the official Apple bumper not in the list. I know Apple state that case selection and availablility is subject to change, but I thought maybe Apple will still continue to offer the official bumper regardless, providing you are willing to wait a very long time for them to ship it?
Would appreciate any help.
Thanks

But that doesn't explain why I am available to choose other cases in the case program app such as the Incase Snap case, Griffin Motif and about 7 others. Also, before placing an order online, I confirmed with an Apple representative online that I would be eligible for the case program, because they use the date that the order was placed (so the repesentative says).
Thanks
null

Iphone 4 Belkin Mirca issue - case program

Hello, yesterday i received my "new" Belkin MIrca case from Apple's case program. It's slightly deformed and all scratched up right out of box. Is there anything I can do with it to get it replaced?

Call Apple and ask.

IPhone 4 case program limitations?

Are the the terms and conditions made to fix antena issues with At&t, or a hardware issue?
Is the case program designed for helping iPhone hardware owners or At&t customers?
I have doubts, because i can't get a case for my iPhone, and at least 4 Apple customer reps and 4 At&t reps didn't help me.
I bought 2 iphones. 1 to replace my current At&t unit (extending its contract) and another paid in full to give my cousing as a gift. I bought it way before his birthday because it's so fainting difficult to get them (I went to the store 3 times in the morning until I got the shipmen… They don't ship every day, nor the same amount, to keep the buzz in the store, but that's another story)
I ordered the bumper for mine, it's in its way. No problems with that: I *DO LIVE in the US*, I *ASKED for it* and they gave me the info on how to get it, and *I AM* an At&t customer.
Now, the other phone is NOT ACTIVATED, and I don't want to give it to my cousin's and say "now you have to get your own bumper. Oh, sorry if you took this long to activate it, but you don't qualify for the bumper anymore".
I called many times, called the stores, went to At&t…
After the detailed below, I assume (this is an assumption, please don't ban my message again) that the program is designed to clean iPhone4 name rather than solving an antena failure.
a) They are not available yet, and Apple reps DIDN'T TELL ME THERE'S THE PROGRAM until I asked for it later. if you come back to the store too late, the program may be expired.
b) You can't get it if your phone is not activated.
c) They told me At&t stores have the cases. They even looked at the computer and said "yes, this or that store has it". They also confirmed me when I got the second At&t store I drove to, saying "yes, I see in my computer that they not only should be able to ship it to you, but they also HAVE IT in stock, or SHOULD HAVE IT".
I've been at 3 At&t stores, one of them the largest in Miami, and NONE of them have the cases, nor know about the refund, nor have ever seen the "bumper" in their store.
d) When I called to ask them how else you can get the cases, other than having the phone activated, they were limited to tell me "you have to download the app, and order it through it", although Apple will refund the money if you get it at At&t stores and show them the receipt, which… you'll never get, since NO At&t store has it. (the manager of one store shown me her computer's screen with the table of product availability, which shown "cero, cero, cero…" across the whole screen, for ALL THE FLORIDA STORES (that was like 6 columns items, across 20 store rows, full of ceros)
e)The customer support reps seemed instructed to help Apple to keep the charity at minimum, rather than helping me to fix my iPhone's antena issue.
When I told any of those reps "the program was made to fix a HARDWARE ISSUE, and that issue exists regardless of me having it activated or not…", they kept repeating "you need to access the app to get the bumper"
When I asked them if "that means that the antena FIX is limited to the ones that activated the phone?", they replied "YES".
It took a few times for them to understand that "install the app" can't be always done.
It seems they don't have anything setup for "helping" me to fix the antena "JUST BECAUSE I PAID FOR THE HARDWARE WHICH CARRIES THE ISSUE", but "many conditions by which exclude me from the program.
I'm wonder whether the hole that prevents me for getting a bumper is on purpose or just a series of unfortunate events.
I'm also wondering how fair is a "condition" for getting a fix for a hardware issue other than "owning the hardware".
Probably I gave up too quick. I think 4 Apple reps can't be a coincidence. Should I raise my hope or lower my expectations?
I wish I can get an Apple rep contacting me to help me with the unexpected issue, rather than contacting me to tell me my previous post has one of the following:
peculation or Rumors
Off-topic or non-technical posts
Non-constructive rants or complaints
PS: a complaint is ALWAYS non-constructive if NOBODY SEES IT.
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano
Message was edited by: Sergio Zambrano

Sergio, you sort of lost me there, but you keep refering to AT&T and the cases. The program for free cases is through Apple, not AT&T. And yes, for a phone not yet activated, you wouldn't be able to order a case. The cases are ordered through an App you download from the App Store. The case program was not put in place to make AT&T or any carrier better. It was offered as a means of helping anyone who is experiencing signal loss when holding the phone at the left side of the phone where the antenna for cellular signal is.
Again, I'm not completely sure what you were asking, but I think what I've written should offer some clarity......

Case Program problem

Hi,
I moved to Czech Republic for two semesters of exchange studies this fall. I wanted an iPhone 4 and since in Finland we only had the ones locked to a single carrier I ordered mine from the UK to be able to use it here in the Czech Republic as well. Now that I'm here I tried to get my free case which I did not need in Finland as the networks there are much better than here in the Czech Republic. But the Case Program app did not let me order the case to my country as it was not an option in the list. The local Apple Premium Reseller shop told me that the way to do things is different for the customers with iPhone 4:s purchased there and I could not get my case that way. So I was out of options and thought "I'll get my case when I get back to Finland by ordering it to my friend's apartment or something" and since my phone was purchased before September 30th I thought this would work out. But now I realized that there is a 30-day period inside which the case must be ordered. So I guess that I'm out of options and have to deal with bad signal issues, am I correct? I also tried to call the customer service but the Finnish one suggests me to contact my carrier (which I did not purchase my phone from) and of the Czech one I would not understand a word.

Are you have signal issues? Can you make calls and access the internet from places where your carrier has coverage?
I use no case and have no issues.

IPhone Case Program

I have just got an iPhone 4 via Orange today and was told to order the bumper for it by downloading the iPhone Case Program but I cannot find this. I have searched under iPhone 4 Case Program but nothing comes up. Have Apple stopped this?

On the iPhone in the App Store you can search for:
iPhone Case Program or just Case Program
It will come up in the search, oddly enough it is not the first option, it is a little down the list.

Wrong with my iphone 4 case program

i have download the iphone 4 case program,when i type in my account and password, it's keep telling me "your apple id or password was entered incorrectly"...But i;m sure i type in rightly and my apple id is work...
what should i do?...

Hey dudes,
I saw on another forum that the app needs time to synch as sometimes it is caused by passwords changing? I know for myself the error seems to have occurred because I changed my password just before trying to run the app. The article advised waiting several hours (I'm going to wait till tomorrow morning) and then try again.
Good luck

IPhone 4 Case Program - Can not Login

I am getting a problem its not recognising my password it say my "apple ID or password was entered incorrectly" The password works on all other apps update etc just not on the case program. Any suggestion or help

I am getting a similar problem its not recognising my password it say my "apple ID or password was entered incorrectly" The password works on all other apps update etc just not on the case program. Any suggestion

IPhone 4 Case Program - international?

I bought my iPhone 4 from France but I live in Estonia. How can I get my free case? Hasn't Apple thought of that?

Have you tried ordering the case form the iphone 4 case program? Surely, they should be able to ship internationally.

Need help with Free case program in Canada

hi, I just recently brought 2 iPhones unlocked from Canadian apple store
I do have apple ID but my billing is in Thailand, not Canada, so when I logged on to app store(Thailand), i could NOT find the free case App. Unless I signed out and search, i would find them in Canadian app store.
I'm student and I do not have any Credit card in Canada
Is there another way to get the free case? What should I do?

From what I understand (as a retailer) the program in Canada will be the same as the U.S.
iPhone 4 Bumper Program
If you have already purchased an iPhone 4 without a case, or will purchase an iPhone 4 next week in Canada, you will use the newly released application
to claim the free iPhone 4 case. The claim your case, follow the process below:
1.) Download the iPhone 4 Case Program app from the App Store (not available in Canada yet).
2.) Launch the app on your iPhone 4. Sign in using your iTunes/Apple ID.
3.) Select your case.
Notes:
* For iPhone 4 purchases made before July 23, 2010, customers must apply to the program no later than August 22, 2010; otherwise, customers can apply within 30 days of their iPhone 4 purchase.
* To qualify for the case program, customer must have purchased their iPhone 4 by September 30, 2010.

Can not find iphone4 case program app

Hi all,
I am from Turkey. I bought an unlocked iphone4 from UK 2 weeks ago. In order to apply for a free case, I need to download the "iphone4 case program app" to my iphone.
I am in Turkey now, and I could not find the application in itunes. Then I cahnged country in itunes to US, and I did find the appliication. But when I tried to download it, I got an error message saying that this application is not availabler in my country's itunes store.
What am I supposed to do now? Can anybody help me please?

dear all,
i may face the similar issue eventually as i was asking my frens at S'pore to purchase the unlocked iphone4 from apple store under his name'.i'm not sure if i can register suing my own account to redeem the free bumper later when i got the units(expected to deliver on 15th Sept'10.
thanks.

Case program, what case are you getting?

Iv ordered the Belkin Shield Micra. Why i want that case, because iv also ordered a gelaskin to go on the back of the iphone and i wanted a clear case so i can see the gelaskin. I did want the speck fitted but would like another colour other than black.
Anyone else ordered a case via the case program app?

I read reviews and none of the cases seemed to be that great that apple is offering. I hear good things about the otterbox defender, but from what i understand it makes the phone very bulky. The otterbox commuter is available next week, does anyone have any experience with this, in the 3g(s) version?

When I can get case program??

I've bought iPhone4 on 9/10 in Seoul, Korea.
I heard that apple case program will be ended end of this month.
When can I get free cases.
I've downloaded apple case program from another iTunes store, but there is no
my country, Republic of Korea.
Please advise.
Thank you,

i bought my iphone 07/11/2008. ... when can i get it for 199/299 ????????
Generally, 18 months into the 2 year contract, as long as you have a good payment history. That would be 1/11/10.

Case Program

Similar Messages

Maybe you are looking for