Case-Sensitive volume issue installing Creative Suite 6 on mac
Trying to install Creative Suite 6 on MacBook Air but an error message "Case-Sensitive volume is not supported" come up.
How can I solve this problem and start using Creative Suite?
Can I install Creative Suite 6 on case-sensitive volume?
If not, how can I change my volume to non case-sensitive one?
I am a graphic designer and not a developer who is not so savvy about tech.
Tks_tks you will want to install Creative Suite 6 on a non-Case sensitive formatted drive. You can find more details at Error "Case-sensitive drives not supported" or similar install error | Mac OS.
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I am trying to install MasterCollection_CS6_LS16. When I double click the install file I get this error message: We've encountered the following issues. Installation on case-sensitive volumes is not supported. Please choose a different volume for installation. What does that mean? How should I proceed?
Hey iraravitz,
Could you please let me know what version of OS are working on.
You might receive this error when you attempt to install on a drive with the HFS+ Case Sensitive file system, which is not supported for installation of Adobe Creative Suite 6.
So, please try installing on a drive that has been formatted with a supported file system.
You might refer the KB doc link mentioned below for the same:
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Let me know if this helps.
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Message reads
We've encountered the following issues:
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Please choose a different volume for installation (error code:22)Hi Rosefire314,
Refer to the below mentioned link:
Error "Case-sensitive drives not supported" or similar install error | Mac OS
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Error Message: Creative Suite 6 Case-Sensitive Volumes
Hello, we have a 2011 iMac which we just had a new hard drive installed on. We are now trying to re-install Creative Suite 6, and getting the error message:
"Installation on case-sensitive drives is not supported. Please choose a different volume for installation."
Is this something to do with the new hard drive or can we simple choose another destination to install? The error message came up before the usual 'change your install location' options that most software has.
And would we get the same problem if we tried to download Creative Cloud instead?
Appreciate any expert assistance thank you!There is no easy solution to this as Adobe software cannot be installed on a disk that has been formatted to be case sensitive.
The most basic way to sort it out is to reformat the hard disk with the usual option for Macs which is 'Mac OS Extended (Journalled)'. Then reinstall the OS and software.
It depends on individual circumstances if this is feasible.
Creative Cloud applications still install on the hard disk so it would make no difference to the original problem.
If you have the option to install to another hard disk, that is not case sensitive, this is also unlikely to solve the problem as some files are required to be installed on the boot disk. -
I cannot install creative cloud on my macs main volume which is a case-sensitive volume. I have a second volume that is not case sensitive. How can I get the installer to use that volume?
YOu can't. The CC app itself will always install on the system volume. short of reformatting your volume there is no way to resolve this.
Mylenium -
Error 22 case sensitive volume during installation - how to change install drive?
I want to install Creative Cloud on my Mac but get the Error Code 22 for a case sensitive volume. It says I should choose a different volume to install but doesn't offer any way to choose the installation volume. How to I tell the installer to use my 2nd harddrive instead of my system drive?
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It says it can't install on case sensitive volumes and i have no idea what that means
It says it can't install on case sensitive volumes and i have no idea what that means
I didn't save a link, but I think I've read a similar message in the past month or so... are you on a Mac, and what is the volume name of your hard drive?
Link for Download & Install & Setup & Activation problems may help
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Error "Case-sensitive drives not supported" or similar install error | Mac OS
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Error "Case-sensitive drives not supported" or similar install error | Mac OS
Mylenium -
How can I backup data from a case-sensitive volume to a NON-case-sensitive volume?
The case-sensitive volume in this instance being a desktop-mounted disk image volume.
A tragi-comedy in too many acts and hours
Dramatis Personae:
Macintosh HD: 27" iMac 3.06GHz Intel Core 2 Duo (iMac10,1), 12 GB RAM, 1 TB SATA internal drive
TB1: 1 TB USB external drive
TB2: 2 TB USB to Serial-ATA bridge external drive
Terabyte: a .dmg disk image and resulting desktop volume of the same name (sorry, I don't know the technical term for a .dmg that's been opened, de-compressed and mounted -- evanescently -- on the desktop)
Drive Genius 3 v3.1 (3100.39.63)/64-bit
Apple Disk Utility Version 11.5.2 (298.4)
Sunday morning (05/08/11), disk utility Drive Genius 3's drive monitoring system, Drive Pulse, reported a single bad block on an external USB2.0 1TB drive, telling me all data would be lost and my head would explode if I didn't fix this immediately. So I figured I'd offload the roughly 300 GB of data from TB1 to TB2 (which was nearly empty), with the intention of reinitializing TB 1 to remap the bad block and then move all its data BACK from TB 2. When I opened TB1's window in the Finder and tried to do a straight "Select All" and drag all items from TB1 to TB2, I got this error message:
"The volume has the wrong case sensitivity for a backup."
The error message didn't tell me WHICH volume had "the wrong case sensitivity for a backup," and believe me, or believe me not, this was the first time I'd ever heard that there WAS such a thing as "case sensitivity" for a drive. I tried dragging and dropping some individual folders -- some of them quite large, in the 40GB range -- from TB1 to TB2 without any problem whatsoever, but the majority of the items were the usual few-hundred-MB stuff that seems to proliferate on drives like empty Dunkin' Donuts coffee cups on the floor of my car, and I didn't relish the idea of spending an afternoon dragging and dropping dribs and drabs of 300GB worth of stuff from one drive to another.
Being essentially a simple-minded soul, I had what I thought was the bright idea that I could get around the problem by making a .dmg disk image file of the whole drive, stashing it on TB2, repairing and re-initializing TB1, and then decompressing the disk image I'd made of TB1, and doing the "drag and drop" of all the files in resulting desktop volume to TB1. So I made the .dmg of TB1, called "Terabyte," stashed that .dmg on TB2 (no error messages this time), re-initialized and then rebooted the iMac from my original Snow Leopard 10.6.1 disks and used Disk Utility to erase and initialize TB1 -- making sure that it was NOT initialized as case-sensitive, and installed a minimal system on TB1 from the same boot. Then I updated that 10.6.1 system to 10.6.7 with System Update, and checked to see that Disk Utility reported all THREE drives -- internal, 1TB, and 2TB -- as Mac OS Extended (Journaled), and no "case sensitive" BS. I also used Drive Genius 3's "information" function for more detailed info on all three drives. Except for the usual differing mount points, connection methods, and S.M.A.R.T. status (only the Macintosh HD internal, SATA 1TB drive supports S.M.A.R.T.), everything seemed to be oojah-***-spiff, all three drives showing the same Partition Map Types: GPT (GUID Partition Table.) Smooth sailing from here on out, I thought.
Bzzzzt! Wrong!
When I opened the Terabyte .dmg and its desktop volume mounted, I tried the old lazy man's "Select All" and drag all items from the desktop-mounted drive "Terabyte" to TB1, I got the error message:
"The volume has the wrong case sensitivity for a backup."
I then spent the next three hours on the phone with AppleCare (kids -- when you buy a Mac ANYTHING, cough up the money for AppleCare. Period.), finally reaching a very pleasant senior tech something-or-other in beautiful, rainy Portland, OR. Together we went through everything I had done, tried a few suggestions she offerred, and, at the end of three hours, BOTH of us were stumped. At least I didn't feel quite as abysmally stupid as I did at the beginning of the process, but that was all the joy I had gotten after two solid days of gnawing at this problem -- and I mean SOLID; I'm retired, and spend probably 12 hours a day, EVERY day, at the keyboard, working on various projects.
The AppleCare senior tech lady and I parted with mutual expressions of esteem, and I sat here, slowly grinding my teeth.
Then I tried something I don't know why I was so obtuse as to not have thought of before: I opened Apple's Disk Utility and checked the desktop-mounted volume Terabyte (Mount Point: /Volumes/Terabyte), the resulting volume from opening and uncompressing the .dmg "Terabyte".
Disk Utility reported: "Format : Mac OS Extended (Case-sensitive)." Doh!
Obviously, TB1, the 1 TB USB external drive I'd actually bought as part of a bundle from MacMall when I bought my 27" iMac, and which I had initialized the first day I had the iMac up and running (late November 2009), had somehow gotten initialized as a Case-sensitive drive. How, I don't know, but I suspect the jerk behind the keyboard. Whatever the case, when I created the Terabyte disk image (the drive's original name: when I erased and re-initialized it -- see above -- I renamed it "1TB" for quick identification), the original drive's "Case-sensitive" format was encoded too. So when I tried to drag and drop EVERYTHING from the desktop-mounted volume "Terabyte" to the newly initialized and "blessed" (now THERE's a term from the past!), the system recognized it as an attempt as a total volume backup, and hit me with "The volume [the desktop-mounted volume "Terabyte" -- BB] has the wrong case sensitivity for a backup." And, of course, the reinitialized TB1 was now correctly formatted as NOT "case-sensitive."
Well, that solved the mystery (BTW, Disk Utility identified the unopened Terabyte.dmg as an "Apple UDIF read-only compressed {zlib}, which is why the .dmg file could be copied to ANY volume, case sensitive or not), but it didn't help me with my problem of having to manually move all that data from the desktop-mounted volume "Terabyte" to TB1. I tried to find a way to correct the problem at the .dmg AND opened-volume-from-.dmg level with every disk utility I had, to no avail.
Sorry for the long exposition, but others may trip over this "case-sensitive" rock in the road, and I wanted to make the case as clear as possible.
So my problem remains: other than coal shovel by coal shovel, is there any way to get all the data off this case-sensitive desktop-mounted volume "Terabyte" and onto TB1.
Not that I know whether it would made any difference or not, one of the things that got me into this situation was my inability to get "Time Machine" properly configured so it wasn't making new back-ups every (no lie) 15 minutes.
Philosophical bonus question: what's the need for this "case-sensitive," "NOT case-sensitive" option for disk initialization?
As always, thanks for any help.
Bart Brown"Am I to understand that you have a case-sensitive volume with data that you want to copy to a case-insensitive volume? And the Finder won't let you do it? If that's what the problem is, the reason should be obvious: on the source volume, you may have two files in the same folder whose names differ only in case. When copying that folder to the target volume, it's not clear what the Finder should do."
Yes, I understand all that... NOW.
What I had (have) is a USB external 1TB drive (henceforth known as "Terabyte") that I bought with my 27" iMac. I formatted, and put a minimal (to make it bootable) system on Terabyte the same day back in late November 2009 that I set up my 27" iMac. Somehow -- I don't know how -- Terabyte got initialized as "case-sensitive." I didn't even know at the time that there WAS such a thing as "case-sensitive" or "NOT case-sensitive" format.
Sunday morning (05/08/11), Drive Pulse, a toolbar-resident utility (that's Part of Drive Genius 3) that monitors internal and external drives for physical, problems, volume consistency problems, and volume fragmentation, reported a single bad block on the volume Terabyte, advising me that it would be best if I re-formatted Terabyte ASAP. I thought I could open Terabyte in a Finder window, Select All, and drag everything on the drive to ANOTHER USB external drive of 2 TB capacity (henceforth known as TB2). When I tried to do that, I got an error message:
"The volume has the wrong case sensitivity for a backup."
First I'd heard of "case sensitivity" -- I'm not too bright, as you seem to have realized.
Oddly enough (to me), I could move huge chunks of data, including a folder of 40GB, from Terabyte to TB2 with no problem.
Then the scenario unfolded per my too-convoluted message: several hours of trying things on my own, including making a .dmg of Terabyte (henceforth to be known as Terabyte.dmg) -- which left me with the exact same problem as described in the previous 4 paragraphs; and my 3 hours on the phone with AppleCare, who at least explained this case-sensitive business, but, after some shot-in-the-dark brainstorming -- tough to do with only one brain, and THAT on the OTHER end of the line -- the very pleasant AppleCare rep and I ended up equally perplexed and clueless as to how to get around the fact that a .dmg of a case-sensitive volume, while not case-sensitive in its "image" form (Terabyte.dmg), and thus able be transferred to TB1 or TB2 with no problems whatsoever, when opened -- either by double-clicking or opening in Disk Utility -- produced a desktop-mounted volume (henceforth known as the volume "Terabyte," the original name of the case-sensitive volume from which TB1.dmg had been made) that had the same case-sensitivity as the original from which it was made.
In the meantime, having gotten the data I needed to save off the physical USB "case-sensitive" volume Terabyte in the form of Terabyte.dmg, I erased and re-initialized the physical USB "case-sensitive" volume Terabyte, getting rif of the case sensitivity, and renaming it TB1. But it all left me back at square one, EXCEPT I had saved my data from the original "Terabyte" drive, and reformatted that drive to a NON- case-sensitive data now named TB1. The confusion here stems from the fact that problem case-sensitive drive, from which I made Terabyte.dmg, was originally named "Terabyte". When I re-initialized it as a NON case-sensitive drive, I renamed it TB1. I'm sorry about the confusing nomenclature, which I've tried to improve upon from my original message -- usual text-communication problem: the writer knows what he has in mind, but the reader can only go by what's written.
So, anyway, I still have the same problem, the desktop-mounted volume "Terabyte" still cannot be transferred in one whole chunk to either my internal drive, TB1, TB2, as the Finder interprets it as a volume backup (which it is), and reads the desktop-mounted volume "Terabyte" as case-sensitive, as the original volume -- from which the disk image Terabyte.dmg was made -- had been at the time I made it.
"As long as that situation doesn't arise, you should be able to make the copy with a tool that's less fastidious than the Finder, such as cp or rsync."
I'm afraid I have no idea what "cp or rsync" are. I'd be happy to be educated. That's why I came here.
Bart Brown
Message was edited by: Bartbrn
Just trying to unmuddy the water a bit,,, -
I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?
I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
You are welcome to post any specific errors you are able to discover within your installation log to this discussion. Since you are using Windows then Exit Code 15 could mean one of the following:
Installer database is corrupted
Update pending to your operating system
Improper permissions set for the Media.db
The installation log file should provide additional insight into the exact error you are experiencing. Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages. -
How to install creative suite 4 on windows 8.1?
I have a new Windows 8.1 laptop and am trying to install Creative Suite 4 on it. I was able to do this on another laptop with 8.1, but that was over a year ago. When I tried installing to the new computer from the CD, I got a message that "the Installer database is corrupt." I contacted Adobe Support, and per their instructions I downloaded the "ADBESTDSCS4_LS1.7z" and "ADBESTDSCS4_LS1" files from the Download CS4 products page. I clicked the applications file, and it created a "Adobe CS4\Design Premium\Adobe CS4" directory under my desktop. However, when I click the setup file, I get the same message - "the Installer database is corrupt." I contact support again, and they told me that CS4 doesn't work with W8.1 - which is nonsense because it installed just fine on my W8.1 ultrabook. So - what are the steps for installing CS4 on Windows 8.1, and how do I deal with the "installer database is corrupt" issue? Thanks!
I found the solution. I did some research and found references to deleting the caps.db files under older versions of Windows. I did find a caps.db file under C:\Program Files (x86)\Common Files\Adobe\Backup. I deleted the file, and then right-clicked the setup file and used "Run as Administrator" (didn't do that the first time), Everything installed fine, except for an error message with Adobe Flash CS4. But so far, the programs seem to work fine. BTW, Adobe Reader 11, Photoshop Elements 11, and Premier 11 came preinstalled with my computer), which may have created some conflicts.
For what it's worth, Adobe's own website indicates that there are no known issues with Windows 8.1 for CS4 (http://helpx.adobe.com/x-productkb/global/windows-8-1-compatability.html). -
I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried
I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried opening a document created with InDesign v9.x Cloud version and I get an error that do not have the latest... what is going on here?
CS6 Master Collection is the last perpetual licensed product. The files created with CC version of Adobe apps are not, in many cases, compatible with CS6 versions.
Is there some reason you thought they were? -
Can you help me Install creative suite?
I Am trying to instal Creative Suite 5:5 on my new MacBook as the last one died.
the installer is frozen with the message "Initializing Installer", and has not done anything in an hour!
i Am unsure how to proceed.
thank youthis is a user to user forum (but some adobe employes check messages here).
in any case, if you want help, ask.
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