Catchup is asking for subscription

Question

Hi,
I wasn't sure whether to start a new post or add to the existing post, but I am also getting the VCN 126 (followed by the VCN 134) error message, and need the help of a Mod, please.
(NB We've had this issue before when we we changed are account and BT Vision started asking us to subscribe to both Catch Up and On Demand. The solution was to 'Reset Registration' but this failed with a VBA 134 error. We couldn't Reset the Registration, and nor could the the BT Call Centre staff from their end. Eventually after several attempts a 'technician' at BT was able to fix the Reset problem and we were then able to 'Reset Registration', and no longer had the 'Subscribe' messages from Catch Up and On Demand.
This time the Call Centre staff are telling as a Factory Reset is the only solution, but obviously we don't want to lose all our recordings, especially when we know this can be fixed by being able to do a 'Reset Registration').
Thanks.
Solved!
Go to Solution.

Answer 1

No longer require assistance from Mod. Problem now resolved.
After escalating this call (two levels) spoke to someone at BT who recognised that to resolve the original VCN 134 error, we had to be able to 'Reset Registration' through the BT Vision 'Settings' option, but to be able to do this we needed to get round the VBA 134 error that occurred when trying to Reset Registration. After a couple attempts at tweaking the software at their end, BT resolved the VBA 134 error, so we were then able to 'Reset Registration' successfully, and so get rid of the original VCN 134 error.
Thanks.