Categories is greyed out so I cannot manage them, I am a new customer

I am having very little luck with support from the SAP Portal to pose this question, I am a new customer and in the set up phase of Crystal Reports Server 2008. As a supposed super admin I am unable to send a ticket because they can't get my authorities correct. SO HERE'S MY ISSUE RIGHT NOW
I CANNOT ACTIVATE THE CATEGORIES IN THE CMC. I HAVE FOLLOWED ALL THE BASIC INSTRUCTIONS AND WHEN I GO TO THE FOLDERS AND MANAGE THE CATEGORIES IS GREYED OUT SO I CANNOT SELECT ON IT.

How exactly are you trying to accomplish that ?
You cannot set what user will see when he logs in Infoview from CMC.
You can login in Infoview as administrator, then set your Preferences to show categories and save it.
Then you'll need to run a script that copies Admin preferences to selected groups or users.
There are couple of threads here on this subject, I do not recall what that script is...
Have you looked at the Admin guide ? it has most of this info as well.

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Unable to select the created Ports(greyed out) in the import manager

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Categories is greyed out so I cannot manage them, I am a new customer

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