Categorization schema and Qualification catalog

Hi,
I have to create a categorization schema and then a new category. I tried following post on SDN:
How to use the 4 level Categorisation Schema
Bit I could not understand why and how this schema is created in CRM 7.0. They speak about some category hierarchy in this post but where it appears on WebUI?
Same doubt is with Qualification catalog. Why and how it is created in CRM 7.0?
Your help is highly appreciated.
Regards,
Shikha

Hello,
Regarding your questions concerning categorization, here are a few hints:
1) Why ? If you need any of the provided functionnalities described in the following online help:
http://help.sap.com/saphelp_crm70/helpdata/EN/48/bbe9add6b3356be10000000a421937/frameset.htm
2) How ? I don't think you will find any better explanation and step-by-step procedure than in the thread you've mentioned. So if you are facing any issue, kindly be more specific.
3) Where ? Service ticket creation screen, interaction record, case management, etc.
I'm sorry, but I'm not familiar with "qualification catalog".
Regards,
Nicolas Busson

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Export business event and qualification catalogs to excel

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Hi Susan,
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Hi.
You have to create a new version of your categorization schema, and for this new version you release it under a smaller limit of time, for instance valid to (1 minut ahead current time).
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I can easily relate to your concern as i was also involved with the same.
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ie..category 4 for me reads -->Cars-BMW-Z4
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Hello,
i maintained a categorization schema for my service requests.
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Hi,
Please check in following path:-
Customer Relationship Management>CRM Cross-Application Components>Multilevel Categorization>Define Application Areas for Categorization
in this you need to define the application areas for categorization.
Customer Relationship Management>Interaction Center WebClient>Business Transactions>Business Transactions>Define Categorization Profiles
here you need to define categorization profile.
Customer Relationship Management --> CRM Cross-Application Components --> Multilevel Categorization --> Define Application Areas for Categorization.- Defined content analysis settings in Customizing
please check in follwing path.
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Hi Vinod
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Hi.
We're currently using SolMan 7.1 for quite some time now and we've successfully set up 2 categorization schemas. However, we recently noticed that the second categorization schema doesn't seem to work when we try to search for transactions using categories from this schema. Can you pls. give us an idea on what configurations we could be missing out on? Will greatly appreciate your help. Thanks in advance.
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Theresa Viña Ng wrote:
Hi.
We're currently using SolMan 7.1 for quite some time now and we've successfully set up 2 categorization schemas. However, we recently noticed that the second categorization schema doesn't seem to work when we try to search for transactions using categories from this schema. Can you pls. give us an idea on what configurations we could be missing out on? Will greatly appreciate your help. Thanks in advance.
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Hello, Theresa. I don't know if this problem is still actual for you - but may be SAP Note 2060164 (Category search criteria is not working for 2nd MLC schema) will help you...
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I have been searching SAP help & SDN but no luck figuring what steps I need to do to use the classification in the Service Ticket.
1. I used the category modeler to create a 2 level schema.
1a. schema assigned to busines activity ticket in application area, parameter = subject profile, Value = ZACT00002.
1b. status is released
1c. in the categories I assigned to a catalogue / code group / code ZACT00002 (as set up in the IMG - Catalogues, codes, profiles)
2 I assigned the DEFAULT categorization profile to my IC profile (has service allowed to 4 levels)
3. I don't have a service product assigned but not sure I need one (nor know how to assign one)
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No categorization schema assigned to application area (BUS_ACTIVITY, SUBJECT_PROFILE, ZACT00002)
& go to service ticket, the classification field is still empty.
Would appreciate if someone could tell me what I am missing.
Edited by: Glenn Michaels on Feb 12, 2008 2:34 AM

Hi Glenn
The Status of the Schema should be active. You can set a Date & Time From (and To) which the schema is valid for.
Normally the default from date is set for 24 hours time, which means you wait till the schema is active before you test, however you can change this, I usually set it to 10 minutes in the future.
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If you get stuck further, drop another hit.
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Arden.
Reward with points if helpful

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Have a look in table T77S0 for an entry called QUALI ESSST and make sure the object ID stored there matches the appropriate node in your qualifications catalogue.
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I am getting following error message while creating a BP Contact persom from IC WebClient.
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The BP's are getting created, but the message appears once we try to identify the account.
I think I am missing some configuration.
Can you pls help me on this ?
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Hi Maiti ,
Category modeler provides you four fields in the order type you wish to see it these fileds can be used as per your requirements and you can set a logical drop down say if A is selected in the first field then what should appear in the second & so on .
To activate
1.Add the CRM BSP application CRMM_ERM_CAT
2.Launch the category modeler
3.Select the advanced search and then go
4.Create new schema
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Issue in PD- qualification catalog

Dear Sap folks
I have an issue in creating qualification catalog. I selected catalog and clicked on create but after that i get a message as
"en error occured during external number assignment" Please help me with number range assignment as well.
Thank u so much in advance.
Arshiya

HI Arshiya
Pls check the t code OONR for number range and check ur subgroup (standard $$$$) in which first two $$ is plan version and last two $$ is object type.
so u r having the error while creating the qualification catalog (QK) than ur subgroup must be Plan version+QK. select this subgrop and click on number range maintenance and setup interval for ur number range as per ur requirement or u can change the status by deselecting the external (Ext) check box.
hope that information will hep u out.
regards
sachin

No categorization schema assigned to application area SERVICE_ORDER ...

Hy guru,
when i go to the service ticket in Interaction center Web Client, i canu2019t use the multilevel categorization.
I have created in ic_manager a schema which I assigned the area application u201Cservice orderu201D, but when I go to the service ticket the following message error is shown:
No categorization schema assigned to application area (SERVICE_ORDER, SUBJECT_PROFILE, SERVICE),
and in the area u201Ccategorizationu201D, there is only the button u201CAuto Completeu201D disabilited.
Can you help me???
Thanks
Virginia

Ok, then go through it and do not forget to deploy your settings.
For more information regarding the CM, check this [link|http://help.sap.com/saphelp_crm50/helpdata/en/cf/86c9c802dc4c92a9f8d43bdf5d426e/frameset.htm]
I hope it will be helpful.
Regards
AleX
Edited by: Alexandro St. Torro on Dec 1, 2008 5:38 PM

Categorization schema and Qualification catalog

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