Category in Email-Notification

Hi,
when a new service-desk-message is created the support-team gets an email-notification.
Now, we woulld like to add the category in the email.
Is it possible an what are the steps requiered?
Regards,
Bjoern

Hi Bjorn,
you have to enhance the mail action with your own code, therefore a zaction is needed
you have 2 choices:
1. you enhance the Smartform directly with your coding. Just check how the other fields are filled there.
2. you enhance the mail sending method with your own code.
Check FM CRM_GET_ACT_CATEGORY to recive the needed data.
Tell me if your need more information.
Regards
Ali

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  • How to cancel email notifications in ical?

    Please help.
    I share a work calendar with a colleague via ical and syncing via mobile me.
    When I as the "owner" of the calendar send or update an event in ical my colleague recieves an email notification.
    I update the calendar many times each day and each time an email notification is recieved by my colleague in mac mail....this is proving very boring and unnecessary and meaning he is getting more than 50 emails a day referring to our shared calendar .
    Is there any way to cancel these email notifications as we always have our calendars open and can see the updates  / changes?
    Many thanks

    I have the exact same problem. No one out there with a solution??
    thanx

  • Cannot Send Email Notification Using Stored Procedure.

    Hi Friends,
    I tried to execute this job scheduler...
    begin
    dbms_scheduler.create_job(
    job_name => 'ILMS_JOB_SCHEDULE'
    ,job_type => 'PLSQL_BLOCK'
    ,job_action => 'begin ilms.check_reminder(); end; '
    ,start_date => SYSTIMESTAMP
    ,repeat_interval => 'FREQ=DAILY'
    ,enabled => TRUE
         ,end_date => NULL
    ,comments => 'Ilms job schedule for notification.');
    end;
    However, since the effect is too long I rescheduled the frequency to be every one minute in this set attribute...
    BEGIN
    DBMS_SCHEDULER.SET_ATTRIBUTE(
              name => 'ILMS_JOB_SCHEDULE'
              ,attribute => 'repeat_interval'
              ,value => 'FREQ=MINUTELY;INTERVAL=1'
    DBMS_SCHEDULER.DISABLE('ILMS_JOB_SCHEDULE');
    DBMS_SCHEDULER.ENABLE('ILMS_JOB_SCHEDULE');
    END;
    Check Reminder is the stored procedure invoked by job scheduler to check values in database columns before sending email notification to the respective recipients' email address and also the format of the email notification to be sent to the recipients...
    CREATE OR REPLACE PROCEDURE check_reminder AS
    NO number;
    CURSOR emp_cur is
    select * from pergerakan_ks where TASK_FLAG=7 and TASK_STATUS='InProgress';
    emp_rec emp_cur%rowtype;
    email_to varchar2(200);
    default_email varchar2(200);
    mesg varchar2(4000);
    no_kes varchar2(100);
    subj varchar2(4000);
    kpi number;
    crlf VARCHAR2( 2 ):= CHR( 13 ) || CHR( 10 );
    BEGIN
    default_email:='@abc.com.my';
    FOR emp_rec in emp_cur
    LOOP
    if emp_rec.PKS_TKH_TERIMA is null then
    dbms_output.put_line('count day ' || round(sysdate - to_date(emp_rec.pks_tkh_hantar)) || crlf || crlf);
    if round(sysdate - to_date(emp_rec.pks_tkh_hantar)) >3 then
    email_to:=emp_rec.pks_penghantar_id||default_email;
    select b.KS_BIL_NO into no_kes from kertas_siasatan b where b.KS_ID = emp_rec.pks_ks_id;
    subj:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    mesg:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    dbms_output.put_line('Sending email to ' || email_to || ' subject: ' || subj);
    dbms_output.put_line('update old pergerakan pks_id : '||emp_rec.pks_id);
    update pergerakan_ks set task_status='Done' where pks_id=emp_rec.pks_id;
    dbms_output.put_line('insert new pergerakan ks : ');
    insert into pergerakan_ks(pks_id,pks_ks_id,pks_km_id,pks_penghantar_id,pks_tkh_hantar,
    pks_penerima_id,pks_tkh_terima,task_name,task_owner,task_status,task_flag,fb_id)
    values(pks_id_seq.nextval,emp_rec.pks_ks_id,emp_rec.pks_km_id,
    emp_rec.pks_penghantar_id,sysdate,
    null,
    null,emp_rec.task_name,
    emp_rec.pks_penghantar_id,
    'InProgress',6,emp_rec.fb_id);
    commit;
    e_mail_message(email_to,email_to,subj,mesg);
    end if;
    end if;
    if emp_rec.PKS_TKH_TERIMA is not null then
    dbms_output.put_line('emp_rec.pks_km_id ' || emp_rec.pks_km_id || crlf);
    select c.KM_KPI into kpi from keluar_masuk_ks c where c.KM_ID = emp_rec.pks_km_id;
    no := round(sysdate - to_date(emp_rec.pks_tkh_terima))-kpi;
    dbms_output.put_line('count day - kpi' || no || crlf);
    dbms_output.put_line('kpi ' || kpi || crlf);
    if no = 1 then
    email_to:=emp_rec.pks_penghantar_id||default_email;
    select b.KS_BIL_NO into no_kes from kertas_siasatan b where b.KS_ID = emp_rec.pks_ks_id;
    subj:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    mesg:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    dbms_output.put_line('Sending email to ' || email_to || ' subject: ' || subj);
    email_to:=emp_rec.task_owner||default_email;
    subj:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    mesg:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    dbms_output.put_line('Sending email to ' || email_to || ' subject: ' || subj);
    e_mail_message(email_to,email_to,subj,mesg);
    e_mail_message(email_to,email_to,subj,mesg);
    end if;
    if no = 3 then
    select b.KS_BIL_NO into no_kes from kertas_siasatan b where b.KS_ID = emp_rec.pks_ks_id;
    email_to:=emp_rec.task_owner||default_email;
    subj:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    mesg:='Reminder untuk Membuat Tindakan Bagi No Kes '||no_kes;
    dbms_output.put_line('Sending email to ' || email_to || ' subject: ' || subj);
    e_mail_message(email_to,email_to,subj,mesg);
    end if;
    end if;
    END LOOP;
    END;
    E_mail_message is the stored procedure invoked by the check_reminder to tell scheduler information of the connection and the email address of the recipients...
    CREATE OR REPLACE procedure
    e_mail_message
    from_name in varchar2,
    to_name in varchar2,
    subject in varchar2,
    message in varchar2
    is
    l_mailhost VARCHAR2(64);
    l_from VARCHAR2(64);
    l_to VARCHAR2(64);
    crlf VARCHAR2( 2 ):= CHR( 13 ) || CHR( 10 );
    l_mail_conn UTL_SMTP.connection;
    mesg VARCHAR2( 4000 );
    BEGIN
    select a.SERVER into l_mailhost from email_setting a where a.SERVER is not null;
    select a.USERNAME into l_from from email_setting a where a.SERVER is not null;
    --UTL_SMTP.open_data(l_mail_conn);
    mesg:= 'Date: ' || TO_CHAR( SYSDATE, 'dd Mon yy hh24:mi:ss' ) || crlf ||
    'From: <'||l_from||'>' || crlf ||
    'Subject: ' ||subject|| crlf ||
    'To: '||to_name || crlf || '' || crlf ;
    mesg:=mesg||message;
    l_mail_conn := UTL_SMTP.open_connection(l_mailhost, 25);
    UTL_SMTP.helo(l_mail_conn, l_mailhost);
    UTL_SMTP.mail(l_mail_conn, l_from);
    UTL_SMTP.rcpt(l_mail_conn, to_name);
    UTL_SMTP.data(l_mail_conn, mesg);
    UTL_SMTP.quit(l_mail_conn);
    END;
    I tried to execute to execute the e_mail_message procedure but received this error. Also, no notification sent to the email address...
    ORA-29279: SMTP permanent error: 501 5.1.3 Invalid address
    ORA-06512: at "SYS.UTL_SMTP", line 21
    ORA-06512: at "SYS.UTL_SMTP", line 99
    ORA-06512: at "SYS.UTL_SMTP", line 241
    ORA-06512: at "ILMS.E_MAIL_MESSAGE", line 33
    ORA-06512: at line 13
    Please help so that I can receive the email notification into my email...thanks in advance for your time..

    user13281540 wrote:
    ORA-29279: SMTP permanent error: 501 5.1.3 Invalid address
    ORA-06512: at "SYS.UTL_SMTP", line 21
    ORA-06512: at "SYS.UTL_SMTP", line 99
    ORA-06512: at "SYS.UTL_SMTP", line 241
    ORA-06512: at "ILMS.E_MAIL_MESSAGE", line 33
    ORA-06512: at line 13This is not an Oracle error - this is the mail server saying "+hey, I don't like that e-mail address you are supplying, I'm not accepting it!+".
    If you look at RFC821 (Request For Comments memo 821 describes the SMTP specifications), you'll see that the sender and recipient needs to be supplied in the format +<[email protected]>+, e.g. +<[email protected]>+.
    I have found that not all SMTP servers are equal in this regard. Some may insist on the brackets around the address, some may not.
    You need to confirm the format of the addresses you use in the "+MAIL FROM+" and "+RCPT TO+" commands.. and ensure that these formats are accepted by your SMTP server - and if not, change your code to use an acceptable format.
    The easiest way to do this is using telnet - and interacting directly and manually with the server. SMTP is a clear text protocol and easy to use manually. Try it. It is the best way to test SMTP interaction and validate the approach and SMTP commands and arguments used by your code.

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