CATS Transaction via the Portal - Nervous Finger - OSS 619683

Hi - we are on Portals 6.0 (moving to Portals 7.0). We have a problem whereby users with 'Nervous Finger' symptom click multiple times on the CATS transaction and therefore create lock entries in table SM12. These lock entries then have to be manually unlocked or wait until timeout occurs before disappearing. We have read OSS 619683 which suggests there is no real solution for this problem. If anyone can suggest a solution which they have used at their organisation to avoid this issue it would be appreciated.
Kind Regards,
Paul Roney

Hi Paul,
So I assume you are using ITS. If that;s the case, add an entry in the service file of the ITS (global.srvc)
~multisessionXXX 0
I am not sure about the spelling though. Is starts with multisession. By default it will be 1. Change it to 0.
Award points if helpful.

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