Caught Unhanded Unknown Exception Error (Verizon Cloud)

I am having issues with Verizon Cloud desktop application.  When I launch it, I get the VZW logo, then gets an error stating "Caught Unhanded Unknown Exception; terminating*   I have removed and reinstalled the SW, same issue.  I have done as much research as I can at this point.  I noticed a few other posts previously about this, but not much help on answer.  Please advise. 
I did this from a fresh startup as well, and even in safe mode/

Hello,
I am running Windows 7 64bit
Latest update
Computer is a Lenovo K330
Quad core I7
12 GB RAM
Phone is a NOTE 4
Full Virus scan-Negative
I have tried:
Turning off firewall
All SW up to date
Restore to previous date
Reinstall application
Run as administrator
Tried different compatibility modes
Note:  this did work before.
This happens on the desktop application however.  It happens when I open the VZ Cloud app. 
Any help would be good.
Kevin G

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