Caznnot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Gerald
me too did you get any help?
Similar Messages
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Itunes update wont install --error is "run prescript for apple mobile device support"
I am running 10.5.8 and trying to update Itunes to 10.6. It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message. Ideas?
Sidenote--Itunes compatibility is my curent version of OS. I have an IPAD 3 that wont sync because of old verison of itunes
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The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
I've been trying to upgrade to/install Itunes 10. When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10. I tried that. However, I still get the same error message. Now, I have no Itunes.
I tried to email Apple, and they have not replied.
Anyone offer any solutions?me too did you get any help?
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I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?
Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
Regards. -
I keep getting an error message when installing iTunes with windows 8
See the second box in Troubleshooting issues with iTunes for Windows updates.
tt2 -
That comes up but I look for the file on my computer and its not even there? I've had trouble updating/installing the new itunes for the last week any help would surley be appreciated.
Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2 -
Upgrading iTunes 9.2/Apple Mobile Device Support
When i try installing Itunes 9.2 and quicktime, it says, "Error writing to file: C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… Verify that you have access to that directory.
I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile
Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
I have tried to delete it but says "cannot delete de.lproj: the directory is not empty" ive also tried deleting the file in safemode but it says the same thing.
Please help i want to be able to upgrade my ipod to iOS 4I try going into the file "de.lproj" but when i try to open it , it says "C:\Program Files\Common Files\Apple\Mobile Device\Support\SyncServices\Schemas\Ca… is not accessible. The file or directory is corrupted and unreadable."
Good job with the diagnosis.
Try running a chkdsk over your C drive. There's instructions and a guided help in the following document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, are you able to successfully delete the file/folder in question now? -
Had error while updating Itunes to ver 11.1.4. I had 11.1.3.8 previously. Following instructions for Removing and Reinstalluing iTunes and other software components. Was able to uninstall iTunes and Apple Software Update, but attempts to do the same under Control Panel failed for Apple Mobile Device Support (ver 7.0.0.117). Directioons say to uninstall components in order given so I cannot continue until Apple Mobile Device Support is removed. Any suggestions?
Try reparing and then remove again if the repair is successful, otherwise move on to the next step. See Troubleshooting issues with iTunes for Windows updates for more information.
tt2 -
Cant upgrade itunesThe following install step failed: run preupgrade script
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance
Try clicking on the Apple icon, upper left corner and going to "Forced Quit"
Click in iTunes and then do a Forced Quit.
Try install again. That worked for me.
Gary from Sandy
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