Cb867A HP Officejet 4500 will not connect to network

I have tried over and over to connect my cb867A HP Officejet 4500 wireless printer, and it will not work. I have changed cables, triple checked everything, uninstalled and re-installed software, and I cannot get this printer to work as a wireless printer. I have a Windows 7 64 bit Compaq laptop. Any ideas on why this is not working? I am certain I am following the directions HP is giving. Thank you in advance for your help.

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
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Thank You,
Donald

Similar Messages

New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
I have a wireless hub provided by my ISP which I have set up with WEP (no Mac filtering, no special firewall within the home network). After googling around for a while I decided to switch to WPA personal. I got my MacBook working with that, then tried the printer wireless setup wizard again. No go, same errors.
Next I tried setting it up (still with WPA) directly on the printer using it's menus. This also didn't work. The printer printed out a Wireless Network Test Report which looked like this in the Diagnostics Summary:
Wireless On: PASS
Wireless Working: PASS
Network Name (SSID) Found: PASS
Security: PASS
Printer Settings Consistent with Wireless Router Settings: PASS
No Filtering: FAIL
Connected: Not Run
Signal Strength: Very Low
Other networks detected matching your network name (SSID): No
Downlink count: 2
Channel: Not Run
I also switch back to WEP and reran the setup via the printer menus, and failed the same way and got the exact same diagnostic summary.
What now?

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Color LaserJet CP1520nw will not connect to network (time out repeatedly)

My HP LaserJet CP1520nw won't connet to my wireless router upon installation, no many how many times I've been asked to connect it to the computer via a USB printer cable. I uninstalled and reinstalled all software, and each time I try to set it up for wireless connectivity by connecting my computer and the printer via a USB printer cable, it gets to 99% installed on the progress bar and sits there until it times out. I suspect one of the follow but am open to other ideas from those more knowledgeable:
1. Is the printer locked onto some old, initial configuration from a previous wireless network that needs to be purged of addresses, etc. before it can accept the new ones?
2. Could my WPA WPA2 PSK AES encrytion be messing it up? Are the modern firmware and updates designed to accept these ? I never have gotten to a screen where it asks for my encyption key or even a WPS pass phrase. What to do if so?
3. Could Church Lady be correct and that it is Satan preventing the installation? If so, what icons does he use to watch out for and will my Norton anti-virus and malware quarantine him to Hell automatically or does it require manual enforcement?

Hi @Marvalina1968,
Welcome to the HP Forums!
I noticed that your HP Color LaserJet CP1520nw will not connect to network with Windows 7. I am sorry to hear this, but happy to help!
First to answer your questions:
It is possible the printer could be locked to an old configuration and needs to be reset.
I don't think your WPA WPA2 PSK AES encrytion could be messing it up, unless you got some really strange characters in your password.
Your Norton antivirus, could possible be causing the installation to fail.
Please take a look through the following guides:
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Printer Does Not Maintain Wireless Connection.
If the guides do not resolve the issue, please try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Re-install the software. HP LaserJet Full Feature Software and Driver.
Hope this solves your problem, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Just recently updated an iPhone 4 to iOS 7. Having trouble activating iMessage. It will not connect to network. Any help ?? All connections are fine other apple devices are working

Just recently updated an iPhone 4 to iOS 7. Having trouble activating iMessage. It will not connect to network. Any help ?? All connections are fine other apple devices are working

Hey X300X,
Thanks for the question. I understand you are experiencing issues with iMessages. The following article may help to resolve your issue:
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
You may also want to reset your network settings:
Settings > General > Reset > Reset Network Settings.
Note: this will delete any network related settings (saved Wi-Fi passwords, etc), it will not erase any content from your device.
Thanks,
Matt M.

My ipad2 will not connect to network since last iOs update.

My iPad 2 will not connect to network since last iOs5 update.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I recently changed my wifi password at home and now my iphone will not connect. It will not ask me for a password just says will not connect to network. Advice on how to get iphone to ask network password for wifi?

I recently changed my wifi password at home and now my iphone will not connect. It will not ask me for a password just says will not connect to network. Advice on how to get iphone to ask network password for wifi?

First, try tapping on the network in the Wi-Fi settings and then tap "forget this network". Then reselect the network in the main Wi-Fi settings screen and see if will then ask for a password. If not, try resetting the Network Settings in the General -> Reset section and then reconnecting to your W-iFi.
Hope this helps.

My iphone 4s will not connect to networks. the button is greyed out and cannot turn o. I have reset the network settings and it still does not work - any ideas?

My iphone 4s will not connect to networks. the button is greyed out and cannot turn on. I have reset the network settings and it still does not work - any ideas?

Thank you I tried the reset again did not fix- I think I am down to calling Apple and paying for a tech - phone company says it is a software problem. I just updated to 8.1.3 - I thought the update might fix it.

Officejet 4630 will not connect to computer to scan.

When I first got the product it scanned a few times but now will not connect to my computer to scan even after re-downloading drivers and entering a printer claim code.

I would recommend using the HP Print and Scan Doctor to help diagnose and resolve your connection issue.
Say Thanks by clicking the Kudos Star. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Hp officejet pro 8600 premium will not connect to network

I have a HP printer that will not connect to my home network unless I disable WPA2
security. Any suggestions?
Thanks

Hi,
Have you tried WEP or WPA, I know few printers do not support WPA2. Manual for the 8600 printer does not say anything about WPA2 and we expect it should work with WPA2 but you may want to run a test with WPA only (if your wireless router had this ontion) to confirm this.
Regards.
BH
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My iphone 3g will not connect to network, but 3gs will,,, why?

my older iphone3g will not connect to my homenetwork, but my 3gs will. Why?

Hey ebe301,
Sorry to hear about your troubles with your PC. If you are not seeing your iPhone on your computer, then take a look at the link below to walk you through getting that working again. It will have you verify that drivers are installed and working as well as any third party software that may be causing conflicts.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
Take care,
-Norm G.

Officejet 4500 will not scan

Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
8,[(8,101,0)]. I rebooted computer and tried again, and it scanned a third of a page and froze. I downloaded the new HP Print and Scan Doctor and ran it. It showed an error when scanning the drivers(no error number). It instructed me to unplug printer power, plug it back in, reboot computer and try again.Upon doing so it , the scan doctor came back with another error and said it could not fix the issue and showed me a link to HP Support. Clicked on the link and it was the Driver downloads page. I downloaded the full driver, but have not installed it yet. First, I'd like to know if, since i have the original disc that came with the printer, should i install from the disc, or install the downloaded driver? (Both have the same date of release on them). Are they different somehow? Is one better than the other? Secondly, I'd like to know if i need to uninstall any software or drivers before i install the new one? Or will the new one just overwrite and "fix" the bad one? Thanks in advance for your help. I really appreciate it!
P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
I've run all of the HP print and network diagnostics. Everything appears to be OK.

The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

Officejet J6450 will NOT connect to laptop wirelessly - PLEASE HELP...

Good afternoon,
I just spent almost two hours on the phone with a woman from the HP Tech Support team that I could barely understand (not exaggerating - would be wonderful to bring back customer service to the US - god knows we need some more jobs here!!). She had me do a number of things, none of which solved my problem - needless to say, it was a very frustrating two hours and now I am very frustrated!
My issue is that my laptop will not recognize the wireless Officejet J6450. I have Comcast broadband cable internet, a Linksys wireless router, an HP desktop, and a Dell laptop (laptop is from employer - I work from home). I loaded all of the software on my desktop first (connected via USB) and everything worked perfectly. I used the Network Setup Wizard on the printer and connected to my Linksys wireless router with no issue whatsoever (full signal strength). I printed a wireless netwok report - no problems were found - all diagnostic tests were a success. The ethernet adapter wireless network connection IP address on my laptop is 192.168.1.102 and the IP address of the printer is 192.168.1.103. So then I proceeded to load the software to my laptop for wireless connection - thinking all along how easy getting everything set up has been. I then loaded the software to the laptop and I got to the part where it asks what type of connection I want to set up. I chose wireless and it asked me to temporarily plug the laptop to the printer via USB cable. I did so and it began searching for my wireless network. I selected my wireless network and it began searching for my printer. This is were I hit the brick wall - it could not find my printer. I tried again - chose my network, tried to find the printer - no such luck.
I then did a Google search and checked these boards regarding alternative solutions. I tried installing through Windows printers (BTW - laptop is running XP SP2). Selected Local Printer, unchecked the automatically select box, chose standard TCP/IP, etc. - that didn't work either.
I consider myself fairly PC savvy and I am perplexed by this - just doesn't make any sense why the laptop won't detect the wireless printer.
I would greatly appreciate any guidance regarding my connectivity issue as I do NOT want to call HP Tech Support back.
One other thing, the Tech Support lady told me to reset the printer by turning it off and then having me press the pound button and the number 6 before turning it back on. Not sure why she had me do this, but it reset the ink cartridges and alignment and now the printer no longer reports how much ink is left. Any way to fix that?
Lastly, out of curiosity, why does HP recommend not leaving the wireless enabled on the printer when not using it? Doesn't make any sense to have to turn off wireless everytime after printing and then turn it back on when needing to print again.
Sorry for this long post - hopefully this is enough information for you to help me out.
Thanks in advance!
Jeremy

Hi Jeremy,
First, I have no idea why we are recommending turning off the printer's radio when you are not using it. The only thing I can image is that if you leave the radio on and in its default configuration (SSID = hpsetup, no security, Ad-Hoc), then you are susceptible to neighbors or war-drivers using your printer.
Next, you have an interesting problem. You've done everything I would have tried (check connectivity by browsing the printer's internal web page, turn off the firewall, try to manually add the printer).
I know you've disabled the firewall. I might recommend uninstalling the firewall temporarily, then installing the SW again to see if that works. Also, you might check to see that you don't have another firewall accidentally enabled (maybe the Windows firewall?).
Finally -- is there anything unusual about your wireless-router configuration? Have you set any port-forwarding or other advanced settings? BTW -- what model wireless-router are you running?
And of course there's a rather painful step to try that usually works: reinstall the OS on your laptop and then install the printer SW (I'm somewhat embarrassed to suggest this but it does seem to work).
Message Edited by Wi-Fi-Guy on 02-20-2009 09:12 PM
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
-I have changed the cartridge to be sure, though at no point has it said low ink. This fixed the problem for a few pages but the problem popped back up. I did align the cartridges after installing the new cartridge.
-I have tried cleaning the contacts on the cartridge itself.
-The scanning function still functions and color ink can be printed.
-Overall printing does seem slower, regardless of the black ink issue. Not sure if related.
-The all in one has been used more frequently in the past few weeks.
This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
For the Officejet 6500 you might try the soak procedure described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 4630 will not connect to wifi

Bought this printer a few months ago, set it up, no problems. Now all of a sudden, it will connect to wifi. Nothing with wifi has changed. Printer finds wifi, I enter the password, and it thinks for a while, then says "Connection Failed, Cannot connect to network". When I print the report, the only thing that fails is in settings "no filtering". Tells me the solution is to add the mac address but doesn't tell me how to do that. When I scroll through the settings, it looks like the mac address is there.
This question was solved.
View Solution.

Power off printer and router. Power on router and wait 3 mins. Power on printer and verify it connects to the router. Do you have a valid IP address??
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Cb867A HP Officejet 4500 will not connect to network

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