CC 2014.1 Won't use CUDA on supported card

I'm having the same issues as this person: https://www.youtube.com/watch?v=Cy3IHnaR00A
Basically my GPU (GTX 570) is on the approved list, it shows up in Premiere and allows me to enable CUDA Mercury Acceleration, and all works perfectly as it should in Premiere CC. However when I installed CC 2014.1, enabling CUDA Acceleration does nothing whatsoever. Playback with effects (Colorista, Filmconvert) is exactly as laggy as on software acceleration only, whereas back in CC playback is flawless.
I was using the latest graphics driver 344.46 and have tried downgrading to 340.62 to no avail. I will reinstall 2014.1 when I finish the current project I am working on.
Seriously regretting updating now, and to make matters worse I can't even open my CC 2014.1 projects in CC!
Win 7 64 Ultimate
GTX 570 1280Mb RAM
NVIDIA Graphics Driver 340.62
Phenom 1055T Thuban
It seems like a major bug and its very frustrating to have to deal with some new problem every time a new release comes out. It appears that people were experiencing this problem in CC 2014, THREE MONTHS AGO! Is anyone else having this problem?

Hi Tashi Hope,
See if this solution helps: https://forums.creativecow.net/thread/3/959495
Thanks,
Kevin

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Possibly a related error report in forums here:
Re: "The importer reported a generic error"
From this post (quoted) three things that seem to work:
1. Move the files up one folder level, and relink. I've had weird success occasionally with this. Screws up my organization, however.
2. Change the file name and relink. On a whim, I just changed the name of my file from "MonitorCam-Pt3_ProRes.mov" to "MonitorCam-Pt3-ProRes.mov"...essentially replacing the underscore with a dash. BOOM, clicked in. Why? Only the programming wizards will know.
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For me, "use the previous version" is not an option (5-7 workstations, varied platforms and cameras, specfic production workflow built around features only available in CC2014), and what I really need is to get technical information, support, and solutions from Adobe to resolve problems with their applications, when users bring them to their attention.
I am a professional user in a top-ten DMA market and I need these "professional" tools to be given professional level support.

Can't Use CUDA

Hello I would like to know how can ifix my adobe media encoder so that I can use CUDA...before this I use ADOBE CC and I've update t to ADOBE CC 2014 after I've update I can't use CUDA on MEDIA ENCODER anyone can help me..?

Make sure you have the latest CUDA driver installed. For Mac you can find it here: NVIDIA DRIVERS 6.5.18
Note, if you are using Yosemite, you must update to 6.5.x, as 6.0.x doesn't seem to be supported.

HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."

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     Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.

Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.

IWeb is not working for sending podcasts to iTunes, so I need a new web building tool. What is the closest thing to iWeb that I can use, which also supports podcasts?

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There's no reason you can't go on using iWeb for this - with iWeb '08 you have to publish to a local folder (i.e. on your Mac) and then upload the contents of the folder (not the folder itself) to your hosting service: and you have to make sure you enter the new URL in the Publish information or the feed won't work properly; this done, an iWeb podcast should work fine.
Of course there is still the problem that iWeb is not supported and sooner or later a system upgrade may break it. You could look at RapidWeaver: you can make podcasts with that, though the last time I looked into that - which was admittedly some time back - I didn't feel it was ideal for this. There are lots of other podcast creation programs or services around. WordPress is OK but it may be a bit of a steep learning curve: Libsyn is an online service that seems to work reliably. Blogger writes messy feeds but does usually work. Podcast Maker used to work well - I used it myself a few years back - but it rather looks as if it's gone moribund and it may not be reliable with Lion/Mountain Lion, so you would want to check into that.

HT1918 I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas

I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas

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New Camera RAW in Photoshop CC 2014 won't open multiple Panasonic RAW (.rw2) at the same time from Windows Explorer. If I select 2 raw files and click "Open" Camera RAW will only open 1 raw, then when I click "Done" it will close and open the second, sequentially. Previous Photoshop CC and RAW worked fine, it would open mulitple RAW at the same time. How do I fix this?

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How to: Enable CUDA GPU Support for "Unsupported Cards" in CS6 (same process as in CS5+) :) for MAC

Hi all, I previously was involved in some discussion regarding GPU acceleration with CUDA in Premier Pro CS5 using an 'Unsupported card' with my Macbook Pro... I would like to show you this still works and will be here to show the process for anyone, and will post a video of the whole thing as a step-by-step probably tomorrow (its quite late where i am just now) but I'll give you a quick run through just now... Proof at bottom of page...
Ps. This only applies to Nvidia card Macs.. I have no ATI card mac to try this out as OpenCL etc but i would imagine it would be a similar process...
Step 1... Install Cuda drivers for your Mac (im using 4.2.7) here   http://www.nvidia.com/object/mac-driver-archive.html
Step 2... Install GfxCardStatus and force your graphics (if using a laptop) to discrete card only   http://codykrieger.com/gfxCardStatus
Step 3... Open Terminal... and run GpuSniffer... path as follows for original default installation directory, copy and paste then hit enter or change as required
              /Applications/Adobe\ Premiere\ Pro\ CS6/Adobe\ Premiere\ Pro\ CS6.app/Contents/GPUSniffer.app/Contents/MacOS/GPUSniffer
This should give you an output as follows, while it may differ this is my output...
--- OpenGL Info ---
2012-05-02 01:00:28.642 GPUSniffer[6661:2403] invalid drawable
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce GT 330M OpenGL Engine
OpenGL Version: 2.1 NVIDIA-7.18.11
GLSL Version: 1.20
Monitors: 2
Monitor 0 properties -
   Size: (0, 0, 1920, 1080)
   Max texture size: 8192
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1
2012-05-02 01:00:28.666 GPUSniffer[6661:2403] invalid drawable
Monitor 1 properties -
   Size: (0, -1200, 1920, 1200)
   Max texture size: 8192
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1
--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
   Name: GeForce GT 330M
   Capability: 1.2
   Driver: 4.02
   Total Video Memory: 511MB
OpenCL Device 1 -
   Name: GeForce GT 330M
   Capability: 1.1
   Driver: 1
   Total Video Memory: 512MB
   Not chosen because it did not match the named list of cards
Step 4... Using the name of your card from the above output, i have it underlined, in my case a GeForce GT 330M, copy this exact name as we will now add it to the list of supported cards...
Step 5... Using terminal still, again assuming default install directories, copy and paste then hit enter on the following...
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You will then be asked for your computer password, type it and hit enter, it will not be shown as you type FYI... You will then see the default supported cards, add your card by pasting the name you have as in Step 4, then use ctrl+x to escape, type Y to save and hit enter a couple of times to get out...
You should now be able to run Premier Pro CS6 using the CUDA GPU option you can select in Renderer as you start a new project!!
Any questions i will try to answer them as soon as possible, and as i said i'll screen capture and record a video tutorial as i know that would be of help to some of you out there.. Some proof, here is a pic...
PS. It is a full 1080 pic so it is quite large...
Message was edited by: StuCS5 - Changed Font Size

Very usefull! it worked perfectly on premiere cs6 on my macbook pro 2.8ghz with geforce gt 330m, Any suggestion for enabling ray traced 3d also in after effect? I inserted the geforce gt 330m on the after effect card list, but when i enable ray traced 3d the text in the comp disappear!
thanks!

You have popunders for Firefox 4 and I can't block them. I won't use the browser at all until this problem is fixed. leland.dobbs@ucsf.edu

I have all popups blocked, but can't prevent the Firefox 4 informational one, which is very annoying. See above. I need a solution to this or I won't use Firefox anymore.

Is it the "you just upgraded" page appearing in a new window? That is not supposed to appear after the first time. This article can help with troubleshooting the problem: [https://support.mozilla.com/en-US/kb/Firefox%20has%20just%20updated%20tab%20shows%20each%20time%20you%20start%20Firefox Firefox has just updated tab shows each time you start Firefox | Troubleshooting | Firefox Help].
If it is some other page, you may have malware or a very poorly behaved add-on. Can you post the URL of the pop-under?

As i upgraded my iphone 4 to ios5 i cant edit my phone list and the i message won't use my phone number, what shall i do

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Hi drgpeck,
This article is for a similar issue, and the troubleshooting steps would be recommended for your specific issue:
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http://support.apple.com/kb/TS1814
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I have CS5 32- and 64-bit installed on both my desktop and my notebook. My desktop runs Win 7 x64 Biz and has an nVidia GTX275 display card. The notebook is a Sony runs Win 7 x64 Home and uses the nVidia GT300M. Though the notebook is numerically higher, the GTX is suppose to be more advanced.
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Illustrator CC 2014 won't launch (Could not complete the requested operation) even after fresh install (3 times), anyone know how to solve? (Windows 8.1)

Hi guys, my Illustrator CC 2014 won't launch, getting an error message "Could not complete the requested operation", this is not a specific file issue I can't launch Illustrator stand alone. I've un-installed and re-installed about 3 times and contacted support but they haven't been able to solve as of yet. It's a relatively fresh install of windows 8.1 and no custom fonts have been added. I've tried deleting the preferences folders and launching and that has not had any effect. No idea what else I can do, any help would be greatly appreciated.
Edit: Forgot to mention I have also tried running Illustrator as administrator and that Illustrator was running perfectly fine on this computer since install (about 2 weeks) before this started happening.
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Hi Jacob, I decided to completely remove the entire creative suite from my computer, ran the cleaning tool (although some errors showed in the log file) and it now works! Let's just pray it stays this way haha. Thanks for the suggestion.
Log File:
[Thu Mar 05 10:18:58 2015] Choose from one of the following options to clean up :
[Thu Mar 05 10:18:58 2015] 1. All
[Thu Mar 05 10:18:58 2015] 2. Adobe Flash Player 10.2
[Thu Mar 05 10:18:58 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Thu Mar 05 10:18:58 2015] 4. Creative Cloud 2014 only
[Thu Mar 05 10:18:58 2015] 5. Creative Cloud only
[Thu Mar 05 10:18:58 2015] 6. CS6 only
[Thu Mar 05 10:18:58 2015] 7. CS5-CS5.5-CS6
[Thu Mar 05 10:18:58 2015] 8. CS5-CS5.5
[Thu Mar 05 10:18:58 2015] 9. CS3, CS4
[Thu Mar 05 10:18:58 2015] 10. Adobe Id credentials
[Thu Mar 05 10:18:58 2015] 11. Quit
[Thu Mar 05 10:18:58 2015] Choice :>
[Thu Mar 05 10:19:00 2015] User selected: All
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Thu Mar 05 10:19:00 2015] List of products installed on this machine
[Thu Mar 05 10:19:00 2015] Listing products for cleanup:
[Thu Mar 05 10:19:00 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Mar 05 10:19:04 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Mar 05 10:19:04 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Mar 05 10:19:06 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Mar 05 10:19:06 2015] OSVersion : 64-bit
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AAM
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] CoreSync custom hook not found
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Retry deleting the folder since folder still exists
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Thu Mar 05 10:19:06 2015] :: Cleaning-up left over inventories ::
[Thu Mar 05 10:19:06 2015] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Thu Mar 05 10:19:06 2015] Found AAMref : ACC.aamref
[Thu Mar 05 10:19:06 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: True
[Thu Mar 05 10:19:06 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] LOG FILE SAVED TO: C:\Users\Chris\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Mar 05 10:19:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Mar 05 10:19:07 2015]
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------
[Thu Mar 05 10:19:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------

Premiere Pro CC 2014 and AME using only 25% of CPU

Hello all,
I've been having this problem with Premiere PRO CC 2014 and that when exporting it uses only 25% of my CPU thus taking 4 times longer than CS6 to export the same file project. I read a couple of forums with people having the same problems, I tired disabling CPU parking, disabling "Import sequences natively" in AME but no result.
Quick PC specs:
i5 4670
16GB of RAM
GeForce GTX 760 4GB DDR5
Everything for Adobe including the video files in use are of Samsung's SSD drives. Using CUDA as the render engine.
Currently one hour and 4 minutes clip in 4k takes about 52 hours to encode in Premiere CC 2014 and 9hr to encode the same project in CS6. Any ideas?

Take a look at your GPU usage with something like GPU-Z to see if both Premiere versions are using the same amount of MPE GPU hardware acceleration. Actually with CC 2014 it might work faster because Adobe added in more 4k effects/features for GPU acceleration.
You might want to download our Premiere Pro BenchMark (PPBM) and run it on both versions. The H.264 very complex timeline has 4K material in it and usually shows Premiere Pro 8.xxx take about only half the time that Premiere Pro CS6 take to export that same timeline.

Mac Mini (2014) won't wake up monitors (HDMI)

Hey all
I just installed my Mac Mini (Late 2014) at home, using two external monitors (1x HDMI and 1x Thunderbolt to HDMI (Adapter). After sending the Mac Mini to sleep and waking it up again, the external monitors will not wake up. Unfortunately I have no idea why. All the settings are still in default and I did not change anything. I already switched the HDMI cables, did a SMC and PRAM reset, but no luck unfortunately.
Here's my pmset -g output:
AC Power -1*
Currently in use:
standby              1
Sleep On Power Button 1
womp                 1
autorestart          1
hibernatefile        /var/vm/sleepimage
darkwakes            1
gpuswitch            2
networkoversleep     0
disksleep            10
sleep                15
autopoweroffdelay    14400
hibernatemode        0
autopoweroff         1
ttyskeepawake        1
displaysleep         15
standbydelay         10800
And here's my pmset -g assertions output:
Assertion status system-wide:
   BackgroundTask                 0
   ApplePushServiceTask           0
   UserIsActive                   0
   PreventUserIdleDisplaySleep    0
   PreventSystemSleep             0
   ExternalMedia                  1
   PreventUserIdleSystemSleep     0
   NetworkClientActive            0
Listed by owning process:
   pid 26(powerd): [0x0000000600080137] 02:03:54 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"
Kernel Assertions: 0x10c=USB,BT-HID,MAGICWAKE
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   id=502 level=255 0x8=BT-HID mod=01.01.70 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard
   id=503 level=255 0x100=MAGICWAKE mod=01.01.70 01:00 description=en1 owner=en1

Hello maestrivo,
After reviewing your post, I have located an article that can help with external displays. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Apple computers: Troubleshooting issues with video on internal or external displays
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

CC 2014.1 Won't use CUDA on supported card

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