CC 2014 Adobe suite and iCloud connection issue
Ever since I bought the new iCloud and Abobe Creative suite, I've had issues. The apps were working up until now, but the iCloud connection never worked. It kept scrolling. I noticed that when I would shut down my computer and relaunch, it would launch all the programs I had open and create a scrolling issue. Mind you, I still use the old CS5 programs and I am mainly using the CC for Dreamweaver right now. I've been have to force quit things in start-up. So, I don't know if this has to do with the iCloud issue or not.
The main thing that has happened today, is that my apps don't work now. It's telling that I need to change my firewall settings. Why now? Anyway, I'm frustrated for two reasons. I subject to working on things based on internet connection. This is why I keep my old apps. But, now I'm frustrated because of what is happening on start up and the fact that I can't my Dreamweaver app.
I'm in the middle of a project. Any suggestions would be greatly appreciated.
Lesley
First, this is not Apple... it is Cloud, not iCloud
Second, for download problems, please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I have been noting issues within my Console log that I discovered when I was trying to verify why updates/additions I was performing in Reminders/Notes/Calendars were not syncing bi-directionally for any new entries done on the Mac, but updates from iOS would often come through on the OS X.
I have attempted various things including re-setting the hosts file back to the default one (and it is now effectively back in that state), I have disabled a 3rd party app-based firewall app called TCP Block and verified that OS X's Firewall is only blocking two applications (not Apple ones).
My iCloud account is actually a MobileMe account (with both an @icloud.com and @me.com email address associated).
Interestingly, I partially resolved some of my issues when I found that the Calendar application under OS X was returning 404 errors till I deleted external accounts I had linked to it and purged the Calendar Cache, but other iCloud related issues still persist.
My Machine is as follows: MacBook Pro Retina i7 2.8ghz, 16gb RAM, 512gb SSD and running OS X 10.8.5.
My console log is as follows:
Jan 13 04:14:31 MacBookPro-Retina.local awacsd[77]: AOSKit ERROR: LH request failed, url=https://p04-btmm.icloud.com:443/v1/hello, requestHeaders=
"Accept-Language" = "en-us";
Authorization = "Basic ...";
"X-Mme-Client-Info" = " ";
"X-Mme-Country" = US;
"X-Mme-Timezone" = "GMT+11:00";
error=Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6b20e770 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
}}, httpStatusCode=401
Jan 13 04:14:31 MacBookPro-Retina.local awacsd[77]: AuthFixer: refresh error: Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6b20e770 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
Jan 13 04:14:31 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer: 12751569.members.btmm.icloud.com. failed
Jan 13 04:14:32 MacBookPro-Retina.local WindowServer[238]: CGXDisableUpdate: UI updates were forcibly disabled by application "Fantastical" for over 1.00 seconds. Server has re-enabled them.
Jan 13 04:14:32 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer::Check: 12751569.members.btmm.icloud.com. is bad, fixing
Jan 13 04:14:32 MacBookPro-Retina.local com.apple.SecurityServer[17]: Succeeded authorizing right 'system.services.systemconfiguration.network' by client '/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Resources/SCHelper' [7103] for authorization created by '/usr/sbin/awacsd' [77] (100003,0)
Jan 13 04:14:32 --- last message repeated 1 time ---
Jan 13 04:14:32 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer::Check: already trying to fix 12751569.members.btmm.icloud.com.
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: _kerberos.MacBookPro-Retina.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: MacBookPro\032Retina._device-info._tcp.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: _services._dns-sd._udp.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:32 --- last message repeated 1 time ---
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: _autotunnel.MacBookPro-Retina.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: ERROR: Deregistration of record _autotunnel.MacBookPro-Retina.12751569.members.btmm.icloud.com. type 1 failed with error -65560
Jan 13 04:14:32 MacBookPro-Retina.local mDNSResponder[58]: _autotunnel._udp.MacBookPro-Retina.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:32 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer::Check: already trying to fix 12751569.members.btmm.icloud.com.
Jan 13 04:14:33 --- last message repeated 1 time ---
Jan 13 04:14:33 MacBookPro-Retina.local awacsd[77]: AOSKit ERROR: LH request failed, url=https://p04-btmm.icloud.com:443/v1/hello, requestHeaders=
"Accept-Language" = "en-us";
Authorization = "Basic ...";
"X-Mme-Client-Info" = " ";
"X-Mme-Country" = US;
"X-Mme-Timezone" = "GMT+11:00";
error=Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a46c830 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
}}, httpStatusCode=401
Jan 13 04:14:33 MacBookPro-Retina.local awacsd[77]: AuthFixer: refresh error: Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a46c830 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
Jan 13 04:14:33 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer: 12751569.members.btmm.icloud.com. failed
Jan 13 04:14:33 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer::Check: 12751569.members.btmm.icloud.com. is bad, fixing
Jan 13 04:14:33 MacBookPro-Retina.local com.apple.SecurityServer[17]: Succeeded authorizing right 'system.services.systemconfiguration.network' by client '/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Resources/SCHelper' [7103] for authorization created by '/usr/sbin/awacsd' [77] (100003,0)
Jan 13 04:14:33 --- last message repeated 1 time ---
Jan 13 04:14:33 MacBookPro-Retina.local mDNSResponder[58]: _autotunnel.MacBookPro-Retina.12751569.members.btmm.icloud.com.: bad signature
Jan 13 04:14:34 MacBookPro-Retina.local awacsd[77]: AOSKit ERROR: LH request failed, url=https://p04-btmm.icloud.com:443/v1/hello, requestHeaders=
"Accept-Language" = "en-us";
Authorization = "Basic ...";
"X-Mme-Client-Info" = " ";
"X-Mme-Country" = US;
"X-Mme-Timezone" = "GMT+11:00";
error=Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a47c0b0 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
}}, httpStatusCode=401
Jan 13 04:14:34 MacBookPro-Retina.local awacsd[77]: AuthFixer: refresh error: Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a47c0b0 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
Jan 13 04:14:34 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer: 12751569.members.btmm.icloud.com. failed
Jan 13 04:14:34 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer::Check: 12751569.members.btmm.icloud.com. is bad, fixing
Jan 13 04:14:34 MacBookPro-Retina.local com.apple.SecurityServer[17]: Succeeded authorizing right 'system.services.systemconfiguration.network' by client '/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Resources/SCHelper' [7103] for authorization created by '/usr/sbin/awacsd' [77] (100003,0)
Jan 13 04:14:35 --- last message repeated 1 time ---
Jan 13 04:14:35 MacBookPro-Retina.local awacsd[77]: AOSKit ERROR: LH request failed, url=https://p04-btmm.icloud.com:443/v1/hello, requestHeaders=
"Accept-Language" = "en-us";
Authorization = "Basic ...";
"X-Mme-Client-Info" = " ";
"X-Mme-Country" = US;
"X-Mme-Timezone" = "GMT+11:00";
error=Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a481160 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
}}, httpStatusCode=401
Jan 13 04:14:35 MacBookPro-Retina.local awacsd[77]: AuthFixer: refresh error: Error Domain=AOSErrorDomain Code=5002 "The operation couldn’t be completed. (AOSErrorDomain error 5002.)" UserInfo=0x7fca6a481160 {HttpStatusCode=401, DialogInfo={
DialogType = Unknown;
Jan 13 04:14:35 MacBookPro-Retina.local awacsd[77]: BtmmAuthFixer: 12751569.members.btmm.icloud.com. failed
Jan 13 04:14:37 MacBookPro-Retina kernel[0]: IOPPF: Sent cpu-plimit-notification last value 15 (rounded time weighted average 9)
Jan 13 04:14:37 MacBookPro-Retina kernel[0]: IOPPF: Sent gpu-external-plimit-notification last value 2 (rounded time weighted average 0)
Jan 13 04:14:37 MacBookPro-Retina kernel[0]: IOPPF: Sent gpu-internal-plimit-notification last value 2 (rounded time weighted average 0)
Jan 13 04:14:37 MacBookPro-Retina.local slinkDaemon[91]: port mapper finished: 211.30.232.201:443
Jan 13 04:14:37 MacBookPro-Retina.local slinkDaemon[91]: ip monitor: stop
Jan 13 04:14:37 MacBookPro-Retina.local slinkDaemon[91]: automatic port mapping, setting external port to 443
Jan 13 04:14:38 MacBookPro-Retina.local CalendarAgent[547]: [com.apple.calendar.store.log.caldav.queue] [+[CalDAVNotificationHandler process:principal:] A resource changed notification doesn't match any known calendars. A message will not be created. Change: [[[]: http://calendarserver.org/ns/updated]
HREF: [[[]: DAV:href]
Payload as original URL: [/1357038331/calendars/59505c9854e06ccc7a5ee6082a647987d6ba5bda2e1fdd13fb15673ec96d0515/54CF68BA-1BFC-4E68-A31B-D753837AF22A.ics]
Payload as full URL: [/1357038331/calendars/59505c9854e06ccc7a5ee6082a647987d6ba5bda2e1fdd13fb15673ec96d0515/54CF68BA-1BFC-4E68-A31B-D753837AF22A.ics]
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javax.naming.NamingException: javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://10.80.47.145:8001: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination] [Root exception is java.lang.RuntimeException: javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://10.80.47.145:8001: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination]]
at oracle.tip.tools.ide.fabric.asbrowser.SOAServerProvider.listBindingsImpl(SOAServerProvider.java:35)
at oracle.rc.asadapter.context.spi.AbstractContextProvider.listBindings(AbstractContextProvider.java:133)
at oracle.rc.asadapter.context.spi.DefaultMutableAppServerContext$ContextProviderSupport$3.method(DefaultMutableAppServerContext.java:384)
at oracle.rc.asadapter.context.spi.DefaultMutableAppServerContext$ContextProviderSupport$MethodCall.invoke(DefaultMutableAppServerContext.java:421)
at oracle.rc.asadapter.context.spi.DefaultMutableAppServerContext$ContextProviderSupport.listBindings(DefaultMutableAppServerContext.java:381)
at oracle.rc.asadapter.context.spi.DefaultMutableAppServerContext$ContextProviderSupport.access$500(DefaultMutableAppServerContext.java:314)
at oracle.rc.asadapter.context.spi.DefaultMutableAppServerContext.localListBindings(DefaultMutableAppServerContext.java:207)
at oracle.rc.asadapter.context.spi.AbstractEventDirContext.listBindings(AbstractEventDirContext.java:185)
at oracle.adf.rc.spi.jndi.AbstractDirContext.listBindings(AbstractDirContext.java:214)
at oracle.rc.asadapter.context.spi.DefaultAppServerManageableContext.getManageables(DefaultAppServerManageableContext.java:58)
at oracle.jdeveloper.asnav.nodes.DefaultManageableFolder.loadChildren(DefaultManageableFolder.java:327)
at oracle.jdeveloper.asnav.nodes.DefaultManageableFolder$4.run(DefaultManageableFolder.java:288)
Caused by: java.lang.RuntimeException: javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://10.80.47.145:8001: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination]
at oracle.tip.tools.ide.fabric.asbrowser.WeblogicSOAServer.initPartitions(WeblogicSOAServer.java:89)
at oracle.tip.tools.ide.fabric.asbrowser.WeblogicSOAServer.<init>(WeblogicSOAServer.java:68)
at oracle.tip.tools.ide.fabric.asbrowser.ASBrowserHelper.listWeblogicSOAServers(ASBrowserHelper.java:266)
at oracle.tip.tools.ide.fabric.asbrowser.ASBrowserHelper.listSOAServers(ASBrowserHelper.java:199)
at oracle.tip.tools.ide.fabric.asbrowser.SOAServerProvider.listUserObjects(SOAServerProvider.java:54)
at oracle.tip.tools.ide.fabric.asbrowser.SOAServerProvider.listBindingsImpl(SOAServerProvider.java:21)
... 11 more
Caused by: javax.naming.CommunicationException [Root exception is java.net.ConnectException: t3://10.80.47.145:8001: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination]
at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:40)
at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:788)
at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:368)
at weblogic.jndi.Environment.getContext(Environment.java:315)
at weblogic.jndi.Environment.getContext(Environment.java:285)
at weblogic.jndi.WLInitialContextFactory.getInitialContext(WLInitialContextFactory.java:117)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
at javax.naming.InitialContext.init(InitialContext.java:223)
at javax.naming.InitialContext.<init>(InitialContext.java:197)
at oracle.soa.management.internal.facade.ServerManagerImpl.<init>(ServerManagerImpl.java:76)
at oracle.soa.management.internal.facade.ServerManagerFactoryImpl.createServerManager(ServerManagerFactoryImpl.java:28)
at oracle.tip.tools.ide.fabric.asbrowser.WeblogicSOAServer.initPartitions(WeblogicSOAServer.java:85)
... 16 more
Caused by: java.net.ConnectException: t3://10.80.47.145:8001: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination
at weblogic.rjvm.RJVMFinder.findOrCreateInternal(RJVMFinder.java:216)
at weblogic.rjvm.RJVMFinder.findOrCreate(RJVMFinder.java:170)
at weblogic.rjvm.ServerURL.findOrCreateRJVM(ServerURL.java:153)
at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:353)
... 26 more
Caused by: java.rmi.ConnectException: Destination unreachable; nested exception is:
java.net.ConnectException: Connection timed out: connect; No available router to destination
at weblogic.rjvm.ConnectionManager.bootstrap(ConnectionManager.java:470)
at weblogic.rjvm.ConnectionManager.bootstrap(ConnectionManager.java:321)
at weblogic.rjvm.RJVMManager.findOrCreateRemoteInternal(RJVMManager.java:254)
at weblogic.rjvm.RJVMManager.findOrCreate(RJVMManager.java:197)
at weblogic.rjvm.RJVMFinder.findOrCreateRemoteServer(RJVMFinder.java:238)
at weblogic.rjvm.RJVMFinder.findOrCreateInternal(RJVMFinder.java:200)
... 29 moreWe are having the same issue here. We have added an SSL certificate to our soa server, and now when we connect with JDEV 11.1.1.4 it gives us this error. Those that are on 11.1.1.3 have imported the certificate to their keystore in JDEV and it works fine for them, but for those of us on 11.1.1.4, we still receive the same error.
Thanks,
Mike -
Ipod Touch 5 random restart and wifi connectivity issues
Good day to you sir...
My Ipod Touch 5G 32gb model white has issues towards random restart and wifi unstable even though I have full bars and a working wifi internet connectivity
Here are details that might help on my case..
I bought the Itouch 5 on singapore exactly around January 2013 registered on January 1 on Apple web for warranty.
Around early Feb, i experienced some random restart and I tought it was just some bug after update, it was gone and came back around late march with some wifi issues, but not regularly, only around certain cases on using it for a long period of time. I am still experiencing it now.
The device never experienced drops,dents, nor water damage.. it is protected by an Ozaki case and screen protector bought in a Mac store. Never been Jailbraked. I used it for music, videos and gaming purpose. I have 3 idevice other than the Itouch (iPad 2, Ipad w/ retina display and Ipad Mini with no occuring problems both updated to ios 6.1.3 (so is the itouch). I would like to know what course of action should I take about this problem. I have restored the Ipod Touch 5G via iTunes but the problem still occuring both wifi and random restart. I bought the device on a legit mac authorized dealer. (Power Mac i think) in Singapore, but I live in General Santos City, Philippines. I would gretly appreciate if you give me exact details what course of action should i take.
P.S. my Ipod Touch 5 is running on iOS 6.1.3..If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
Windows 7 and internet connection issue
I am having a problem connecting to internet on Windows 7 OS. I have a Macbook that installed Windows 7 on Bootcamp. When I connect the DSL wire to my computer in dormitory it connects automatically. But when I go to somewhere else it doesn't connect. I also tried to connect using IP address which consists of 4-5 rows of numbers. Unfortunately, I cannot find the tab where I can enter these IP address numbers. So I was wondering if there is something wrong with my Network Driver (or may be it is missing some networking drivers).
The main reason I want to connect to the Internet in Windows system is because I need to activate Keyshot (which requires internet connection and it works only on windows platform). My teacher said if the IP system is different on the Windows installed Macintosh, then it may not activate the product. So I was wondering if my Windows networking system works differently from Windows system on normal PC. If so how to fix this connection problem. Sorry if my question is too complicated.
But again, I am able to connect on my windows at home. But this connection is still not allowing me to activate the software. As I understood, this program requires normal internet connection of Windows. I don't know what is wrong with my computer.Thanks for the direction. Did you mention the Bootcamp forum within this Apple.com or are you talking about a forum that exists outside of apple.com (maybe some website solely devoted to Bootcamp or windows issues)?
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Windows 8 And Random Connectivity Issues
Hello,
I just relatively recently got a laptop with Windows 8 on it. I hadn't used Windows 8 before, but while some features are good, others are not.
Notably, when I put my computer to sleep and return from sleep, often times I need to unplug my ethernet cable or my pages won't 'load' because the network is unavailable. But my old laptop, with Windows 7, will be able to access the internet just fine and
so it doesn't seem to be an ISP issue.
I thought it may be a Google Chrome issue, but IE and Firefox have similar issues, pages hang for a long time and eventually display 'page cannot be displayed' or some variant.
As I said, sometimes if I unplug and re-plug my ethernet cable in, it resolves it, at least when I return from hibernation.
Unfortunately, two or three times before, and now another time today, I'll be working on my computer and I'll go to a website and it will just hang, then if I try to reload or reload any other pages, I get a similar issue, the network isn't available.
I tried unplugging/replugging, I made sure the connection was fine by using my old laptop, and I even tried putting the computer to sleep and back, and closing Chrome and reloading, none of that worked. What did work was completely restarting, but this is
inconvenient.
I'm just wondering if anyone else has encountered these issues and if there are easier/more permanent fixes to them? They aren't /terrible/ but they are inconvenient and annoying.Hi,
Have we tried the network troubleshooter?
Open the Network troubleshooter by swiping in from the right edge of the screen, tapping
Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking
Search), entering network troubleshooter in the search box, tapping or clicking
Settings, and then tapping or clicking Identify and repair network problems.
For more information regarding wire and wireless problems in Windows 8/8.1, we may first take a look at the following tutorial:
Wired and wireless network problems
Best regards
Michael Shao
TechNet Community Support -
I get the following error message on my desktop screen almost daily--"This Mac cannot connect to iCloud because of a problem with [email protected] (my Apple ID)" Open system preferences to fix this problem". I open preferences and nothing seems to be wrong. I'm connected to my account. I'm connected via wi-fi. I don't see anything to change to "fix" this problem. Any ideas?
Actually... be careful. If you're having problems connecting to iCloud, and thus iCloud drive isn't working, then when you sign out an sign back in you WILL LOSE DATA. If the warning says the files will be deleted (and that they're not in iCloud) you should absolutely heed the warning. I know from a rough experience with a beta version
For items you have in iCloud drive, I would advise you to COPY them (probably option-drag) to an external HD before you sign out. And then you have a backup and you can sign out after you've verified the files did copy successfully. -
IMac and internet connection issue
Dear Forum members,
I have a number of iMac's. However on one of them when a try and connect to a certain site, I get "Safari can't connect to server" message. It also says safari can't open the page "http://www.somewebsite.com/" because Safari can't connect to the server "www.somewebsite.com".
Please note www.somewebsite.com is just a made up name.
When I googled around it seems to indicate a firewall is blocking this URL. So I did the following:
Make sure OSX firewall is turned off - it always was.
Tried to flush the cache by typing dscacheutil -flushcache but to no avail.
Tried accessing using Firefox - same result
Any suggestions on how I can fix this issue.
I am running OSX Version 10.7.2, Safari 5.1.2
Thanks
MaxEveryone I found the answer after I posted my own comment re localhost...got me thinking.
I checked /etc/hosts file and in there was a loopback to localhost
127.0.0.1 somewebsite.com
WOW...how the heck did that get entered as I never edited this file??
Now all works fine.
Thanks everyone for your assistance.
Here is a link to where I originally found the clue
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