CC App doesn't work
I just bought and downloaded the CC app for $9.99 and downloaded the CC app. No all I get is a spinning "please wait" wheel in the CC app where the Apps are supposed to be available. I've been on hold on the support phone line for a long time and started a chat window about 30 minutes ago to no avail. Can someone either help me get it to work or tell me where to get a refund?
Moving this discussion to the Creative Cloud Download & Install forum.
Fizzlenet have you tried quitting and reopening the Creative Cloud desktop application? Has the application ever loaded for you successfully?
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Process: App Store [739]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.2 (63.1)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [104]
Date/Time: 2011-08-24 00:09:37.241 +0300
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 64909 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 16 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID: DC67C7FD-4930-403A-8D27-78C08FDAB4EE
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x100655f40 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff800b47b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff84b7df03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff800b45d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff800b4564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff864d19cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff864d1883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
6 AppKit 0x00007fff86465c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff864d1809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff864d16d3 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001c840 0x0 + 4295084096
10 AppKit 0x00007fff8645a444 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff86452cc5 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff86451938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff86476c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff86451ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff8645000a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff8644fb2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff8644c3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff863c5c0e -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff8638dc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
24 AppKit 0x00007fff8638d7d2 -[NSWindow orderWindow:relativeTo:] + 94
25 AppKit 0x00007fff86359974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
26 AppKit 0x00007fff86357a91 loadNib + 226
27 AppKit 0x00007fff863571a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
28 AppKit 0x00007fff86356dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
29 AppKit 0x00007fff8635435b NSApplicationMain + 279
30 App Store 0x00000001000013f4 0x0 + 4294972404
31 ??? 0x0000000000000002 0x0 + 2
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff848000b6 __kill + 10
1 libSystem.B.dylib 0x00007fff848a09f6 abort + 83
2 libstdc++.6.dylib 0x00007fff856275d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff84b81b39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff85625ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff85625b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff85625bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff84b7dfa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff8010c969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff8644c924 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
10 com.apple.AppKit 0x00007fff863c5c0e -[NSView displayIfNeeded] + 969
11 com.apple.AppKit 0x00007fff8638dc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
12 com.apple.AppKit 0x00007fff8638d7d2 -[NSWindow orderWindow:relativeTo:] + 94
13 com.apple.AppKit 0x00007fff86359974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
14 com.apple.AppKit 0x00007fff86357a91 loadNib + 226
15 com.apple.AppKit 0x00007fff863571a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
16 com.apple.AppKit 0x00007fff86356dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
17 com.apple.AppKit 0x00007fff8635435b NSApplicationMain + 279
18 com.apple.appstore 0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff847cac0a kevent + 10
1 libSystem.B.dylib 0x00007fff847ccadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff847cc7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff847cc2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff847cbc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff847cbaa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff847cba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff847cbe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff847cbaa5 start_wqthread + 13
Thread 3: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff847eca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff847f0881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff8454a690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff8242c4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib 0x00007fff847eafd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff847eae89 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff847cba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff847cbe3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff847cbaa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff708372f8 rcx: 0x00007fff5fbff2f8 rdx: 0x0000000000000000
rdi: 0x00000000000002e3 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff310 rsp: 0x00007fff5fbff2f8
r8: 0x00007fff7083aa60 r9: 0x0000000000000063 r10: 0x00007fff847fc0fa r11: 0x0000000000000206
r12: 0x00007fff80139b09 r13: 0x0000000000000000 r14: 0x000000010062cca0 r15: 0x00007fff70c62190
rip: 0x00007fff848000b6 rfl: 0x0000000000000206 cr2: 0x00007fff70a58fd0
Binary Images:
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0x100065000 - 0x10018eff7 com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80003000 - 0x7fff8017afe7 com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8017b000 - 0x7fff804affef com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff80598000 - 0x7fff8059bff7 libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8059c000 - 0x7fff8059cff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8059d000 - 0x7fff805a4fff com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff805a5000 - 0x7fff805a8ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff805a9000 - 0x7fff805f8ff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x7fff806f1000 - 0x7fff8072dfe7 libcurl.4.dylib 6.1.0 (compatibility 6.0.0) <1E041185-131C-C237-C250-38BE933A269A> /usr/lib/libcurl.4.dylib
0x7fff8072e000 - 0x7fff80a2cfff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff80a2d000 - 0x7fff80a6aff7 libFontRegistry.dylib ??? (???) <4C3293E2-851B-55CE-3BE3-29C425DD5DFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff80a6b000 - 0x7fff80a9eff7 libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff80af7000 - 0x7fff80af7ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff80af8000 - 0x7fff80b0efef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
0x7fff80d33000 - 0x7fff80d38fff libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff80d39000 - 0x7fff80d8cff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff80e11000 - 0x7fff80e16fff libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff80e17000 - 0x7fff80e1bff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff811db000 - 0x7fff811fcfff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
0x7fff811fd000 - 0x7fff81218ff7 com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff81400000 - 0x7fff8140bfff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff81450000 - 0x7fff81550fef com.apple.DiskImagesFramework 10.6.8 (289.1) <4F2F2B6C-59D1-0631-71D1-F471BE2CE29A> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
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0x7fff815e2000 - 0x7fff8162bfef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff81767000 - 0x7fff817a8ff7 com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
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0x7fff817aa000 - 0x7fff81bedfef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff81bee000 - 0x7fff81c00fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
0x7fff81c01000 - 0x7fff81c07ff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff81c08000 - 0x7fff81c4bff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff81c4c000 - 0x7fff81cb6fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <514D400C-50A5-C196-83AA-1035DDC8FBBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff81cda000 - 0x7fff81df4fef libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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0x7fff8a503000 - 0x7fff8a53aff7 com.apple.DiskManagement 3.6 (358) <D0D9E19C-7F01-CEB6-681D-0B20D3B7E9B4> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookAir2,1, BootROM MBA21.0075.B05, 2 processors, Intel Core 2 Duo, 2.13 GHz, 2 GB, SMC 1.34f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD TS128B, 113 GB
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8505, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0223, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000 / 3This issue may be resolved by installing the 10.6.8 v1.1 combo updater.
Mac OS X 10.6.8 Update Combo v1.1 -
Hello there. My appstore app doesn't work at all when i am trying to open it ,it closes again. Thanks! iMac, Mac OS X (10.9.4)
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Help: I have recently downloaded the newest software version for apple products. I have a iPod touch. After the process of updating my software, my photo app doesn't work anymore. I can't take pictures or view them at all. Every time I try opening the app it kicks me out of it and sends me to the home screen. I have tried turning off my iPod and back on multiple times. Even double tapping the home screen button and closing my opened apps. And I tried looking for the photo app in the app store but I did not see it. So I am wondering what can I do? And is this due to the new software update? Does anyone else have this problem?
No, I have not tried any backup tools. I havent restored my ipod back to factory settings yet and then sync everything back on it. I am kind of scared too because I dont want to lose anything. I have just been hoping some new apple software update will come out because I know several people have had problems when updating to the newest version available.
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Hello, I've upgraded my Ipad2 to iOS7. I'm facing two major problems. First, I can't connect to the internet(which seems like a common problem), no Wifi connectivity as well. Second, the Autocad WS app doesn't work. It keeps asking for a username/passcode combination. Please help me guys. I will be genuinely grateful.
CheersDoes my problem has anything to do with SSL for mail settings? Cause when I tried re-adding it says something that I should try without SSL, and I did what you said and it gives me this "The IMAP server pop.mail.yahoo.com is not responding. Check your network connection and that you entered the correct information in the incoming mail server field". Ahh.. this is so annoying, Apple what are you doing to me?! Or is Yahoo doing this to me?!
Thank you for your time. Sorry it doesn`t work.
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