CC app still signs out - please help
Hello. I have not been able to sign into CC via the app on my desktop for well over a month. I have read through many post, chatted with tech support twice in Nov, and followed the directions here: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html to no avail.
I have two computers registered with the system installed. It works on my MBP (2.66 GHz i7, OS 10.7.5), but signs out everytime I try to sign in on my Mac Pro (2x2,93 GHz 6-core, OS 10.7.5).
On the Mac Pro, I've tried the signout and log back in to get it to update, it doesn't. I just uninstalled it and reinstalled it, and I still immediately get the signout screen everytime I try to log in. Current cloud version installed is 1.3.0.322. I don't recall the previous version # (1.2.xxx), but it was whatever was available on 11/1/13, the first time I tried to solve this problem by uninstall/reinstall.
Can you please help? It is incredibly frustrating to be paying a monthly fee for software that doesn't work and has consumed too much of my time trying to resolve. Thank you.
ITG237, since no answers here, I finally had time to go onto customer care chat help. Here was the resolution that worked for me. Hope it works for you.
Manjunath: Please click on finder.
Manjunath: And select 'go' on the top.
Manjunath: After that select goto folder.
Donny Williams: Okay, I'm there.
Manjunath: And type ~/library and hit enter.
Manjunath: Then navigate to application support>adobe>OOBE and look for the opm.db file.
Donny Williams: I'm there.
Manjunath: Okay please delete the opm.db file.
Manjunath: let me know once it is deleted.
Donny Williams: In the trash, but won't let me delete it because it says it's in use. All apps are closed.
Manjunath: Okay click on the spotlight on the top right.
Manjunath: And type activity monitor.
Manjunath: In that close the processes like coresync,creativecloud,AAmupdater.
Donny Williams: Okay, trash now emptied and no adobe apps running.
Manjunath: Okay have you deleted the opm.db file?
Donny Williams: Yes. Threw out trash and just double-checked path, and no opm.db file in oobe folder.
Manjunath: Okay cool! now instead of ~/library type /library and hit enter.
Donny Williams: Okay, in the system library folder
Manjunath: And then navigate to appliation support>adobe and look for the SLcache folder.
Donny Williams: Got it
Manjunath: Open the SLcache folder and move all of its contents to the desktop make sure the folder is empty.
Donny Williams: folder is empty.
Manjunath: Okay if it is empty quit the CC desktop application and re launch it and sign into it again.
Donny Williams: launched. Should I try signing in, or something else first?
Manjunath: Yes try signing in.
Donny Williams: Okay. It asked me to agree to the license and now seems to be working. Thanks!
Manjunath: Perfect! I am happy that your issue was resolved in our first contact.
Manjunath: Is there anything else I can help you with?
Donny Williams: Nope, that does it, thanks.
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