CC Apps asks for Serial..

I tried changing the app language to Int. English, but no luck. I uninstalled everything several times and started from scratch byt downloading the CC app manager and then install an app. Still doesn't work :-( I'm really screwed now, as I can't get any work done..

sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
if that fails, make sure there's no connectivity issue with adobe's servers, Sign in, activation, or connection errors | CS5.5 and later
and if that fails to reveal the issue, contact adobe support , https://helpx.adobe.com/contact.html

Similar Messages

Activation did not work, apps asking for serial number

Started a trail of a number of CC apps. When trial ran out, I purchased the monthly full suite service. All of my apps now require signing in, which results in an unrecognised serial (which I don't even get a chance to enter) and then asks for me to enter in a serial, which I have never been given. My understanding is that CC does not use serials, only my AdobeID.

OK, so I started going though these things and got stuck here:
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Number "c." just says "select the hosts file" without telling you what the hell the hosts file is!!! And I cannot find anything there to do with Adobe

Updated cc apps asking for serial

i updated illustrator, indesign and tried to update photoshop, but it keeps failing to update and when i open illustrator or indesign it asks for a serial number or if i want to use the trial.
i'm on deadline and this is costing me money. how do i fix it?

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Also, have you run the Creative Suite Cleaner Tool and let AAM reinstall the apps?
Mylenium

FC Studio apps asking for serial but not accpeting it

I just went to use DVD Studio Pro and it asked me for my serial number. I pasted it in but it would not enable the OK button. OK, I thought, this is part of FCStudio so I launched FC5 and got the same thing. In fact I launched all of the apps and the same thing happened.
I then remembered that my logic board was replaced last week.
Could this be the problem and how can I get the apps to accept my serial?

ANSWER: Re-Install !!!!
I tried removing the ID files but to no avail.
I struck this issue while at home, away from my install discs.
On arriving at work I grabbed the discs and loaded them. The installer asked for the serial and I pasted it in. NO GO. So I deleted that and retyped it in.
Voila, the continue button worked and the installer proceeded.
Launching the apps also invoked the registration dialog.
(Of course I then needed to go through updating the things!)
It indeed seems likely the ID files written on instal hash or in some other way combine the serial with a hardware ID (probably logic board serial) and check this key on each launch.
It would be good if this was explained somewhere in the install docs so that users where aware of it.

Somes apps ask for serial number

I´m suscribed to CC since November 2013, but when i start Photoshop or Ilustrator Apps it ask me for a serial number, can anyone tell me what happens? Thanks

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Aperture purchased from the App Store asking for Serial Number?

Aperture purchased from the App Store asking for Serial Number?
Has anyone seen this? I just updated the app and now I can't get in.
I don't understand.

First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
"sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

Have a membership Adobe says I have a free membership , trying to re-load and/or update INDesign CC - Keeps Asking for serial

I Have had a paid membership for over a year, Adobe says I have a free membership , I have PAS and AI installed and updated - When trying to re-load and/or update INDesign CC - Keeps saying my trial is over and is asking for serial number. I have uninstalled Indesign and the Creative Cloud desktop App.
Running on a PC, Windows 7 Professional
Any suggestions.

I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can hold you over a barrel for something you never got, even by their own admission.
I hope that you get a better resolution than I did.

ARD asking for Serial Number after Upgrade to OSX 10.9 and ARD 3.7?

Hello All,
I bought ARD 3.6.1 back in 2012 from MAC Store. Yesterday, I decided to upgrade to OSX Mavericks and the upgrade forced ARD to update to 3.7 from 3.6.1 and now ARD is asking for serial number... Never had a Serial Number since I bought it from Mac Store. Anyone with same problem?
Many Thanks in Advance!
App Store Update says I have 3.7 already installed.

Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
1. Launch the App Store app
2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
3. Assuming it's in your list, delete Remote Desktop.app from /Applications
4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
5. If it is installed then either unmount those volumes or delete the app from those other locations
6. Go back to the Purchases section of the App Store app
7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
8. The entry for Apple Remote Desktop should now give you the option to "Install"
9. Click "Install"
After installation you should have the correct Mac App Store version that does not prompt for a serial number.

I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
Regards
Jason

Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I bought logic pro 9 and its asking for serial...what to do?

I bought logic pro 9 and its asking for serial...what to do?

northflower wrote:
why does it matter if someone else got it? if i bought it am i not allowed to use it becausesomeone else bought it before me?
I'm just saying that there is/was another copy of Logic on that computer at one time, the app store version does not require a serial however... if a previous version was on the machine I think even the app store version will ask for a serial... is that what's happening?

Had trial version of Photoshop, now bought CCloud, but photoshop still asks for serial number

I had downloaded a free trial of Photoshop, it expired, which led me to buy Creative Cloud so I could use it. Now after purchasing it, it keeps saying "trial expired" and wants a serial number, but every other app works ok without having to load a serial number. Also, have been on hold with customer service for well over 2 hours. I've tried uninstalling and reinstalling/downloading Photoshop multiple times (just like the chat help suggested) yet it still asks for serial number since trial has expired to open Photoshop. Help?

I finally managed to get Customer Support on a Chat line. There is no registation for CC products but you do have to activate your download/subscription using your Adobe ID and password. That removes the request for a registration/serial number.
I am now on line and happy. Sad it takes so much sweat and frustration to get these simple things done.
Jack

Asking for serial numbers

Aperture started asking for a serial number to be entered after having used it for the last 6 months or so. I posted some questions regarding this under the Aperture discussions, no insight yet.
Now soundtrack is asking for serial numbers despite my having used soundtrack for a good length of time. I'm seeing a pattern starting to form and am wondering if there might be more of an OS issue in general as opposed to one application.
Any insight as to why Apple products are randomly prompting about once a week or so for serial numbers? It didn't used to do this and they've worked great. They still work fine after inputting the serial number again. And again.
Its not a big deal to put in the serial number, more of a pain than anything. But I'd sure like to nip this in the bud if possible. Could something be going on with keychain? Or does keychain have anything to do with serial numbers for apple apps?
Any insight is appreciated. I do have all current software updates installed and have run the diskmanager to check for permissions issues, got those resolved (weren't many) and it is still asking about once a week for serial numbers on Aperture and Soundtrack.
Thanks

I started a while back in the Aperture area for the Aperture stuff. Now that it is also happening with soundtrack, I'm wondering if there might be some issue that is outside of the individual app and more of an OS issue as opposed to an individual app.
I'm not sure if the serial numbers are stored in a central location or if they are app dependent

CC Apps asks for Serial..

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