CC cannot open a file created in latest version

I subscribe to CC. I tried to open a file from a client. I got a message saying I couldn't open it "because it was saved with a newer version of Adobe InDesign CC (9.1)". I hit the update button in InDesign multiple times and no updates for InDesign appear. I check my (PC) version and it is 8.0.2. My question is whether since my client uses a Mac is it possible that Adobe has a newer version(9.1)available for Mac which then cannot be opened on the newest PC (8.0.2) version?
If that guess is wrong, does anyone have any idea what might be the problem?

version 8.x is CS6...  download the CS6 CC exchange app.
wait a min: thats something else
G

Similar Messages

  • Problem opening PC files created on latest version of CS5 on Mac

    Hi.
    We´re a creative team in my company of four people, three mac users and one pc user. We recently all subscribed to the creative cloud so that we allways have the latest version of CS5, but there seems to be a problem with all files edited or created from the PC user.
    We've (mac users, all three) tried to open the files either created or edited by the PC user and we're told that this was created by a newer version and is not possible. Trying to understand why this message occure when all three macs where updated with creative cloud after the PC user.

    your title is confusing.
    the pc user is using cc 2014 apps, correct?
    the mac users are using cc 2014 apps, correct?
    if so, there should be no problem.
    if someone is using cs5 to try and open a file created by a cc 2014 app, you will see the problem you described.

  • How i can open dir file created by latest version of director, by older version director?

    Hi
    several director files reveive to me.
    They created by director 12.
    I have director 11.5.
    When i open these files they can not open and director show error:
    File is too new.
    Is it possible we use this files by 11.5?

    200x200 wrote:
    Hi
    several director files reveive to me.
    They created by director 12.
    I have director 11.5.
    When i open these files they can not open and director show error:
    File is too new.
    Is it possible we use this files by 11.5?
    See this topic: http://forums.adobe.com/message/5206603
    cheers

  • Is it possible to open AI files created with newer version of Illustrator?

    I am still using AICS2; I've noticed that files created in newer versions without PDF content will not open; is there any workaround for this? I'm missing out on lots of nice stuff....

    >is there any workaround for this?
    Open them in the appropriate version. You can download a 30-day demo of Illustrator 14. You can also ask the supplier to down-save for you.

  • Trying to open a music file and I get the message "cannot open this song until the latest version is in use" (or words to that effect) - but we are using the latest version we have ever had, and the song was created using that version !!! Help !

    Hi, hope someone can help me.
    I created a music file in my current version of Garageband (2.0.2) but when I try to open the file I am told that I must get the current version of Garageband ?!
    Anyone have any ideas why this is happening ?!
    Thanks.
    Paul

    What have you done, directly before this problem happened? Have you installed any other software, upgraded software, restored your system from a backup?
    The error message can occur, if you have two versions of GarageBand, and now your Dock icon links to the wrong version of the program. Search your Mac for other versions of GarageBand. If you find another installation, check if the version is newer, then use that to open your file.
    Another reason may be, that your current GarageBand Application is corrupted. To check that, try to launch GarageBand from a different User account - if you do not have one, create a new account from the System Preferences > Users and Groups panel (this panel might have been called something else in 10.4.11, sorry, I am using 10.8.2 now).
    If GarageBand also does not launch from this account, reinstall GarageBand from your installation Media and upgrade - a link to the upgrade is here: http://support.apple.com/kb/DL454
    Regards
    Léonie

  • I cannot open my documents in the latest version of pages

    I just updated and downloaded the latest update to pages.   I tried to open my documents in the documents folder and it tells me I need the latest version to open the document !    When I click on the app store it tells me it is already installed.    I am very annoyed and frustrated   Maybe I should return to Windows !!!!

    You have 2 versions of Pages on your Mac.
    Pages 5 is in your Applications folder.
    Pages '09/'08 is in your Applications/iWork folder.
    You are alternately opening the wrong versions.
    Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
    Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
    Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
    Anything that is saved to iCloud is also converted to Pages 5 files.
    All Pages files no matter what version and incompatibility have the same extension .pages.
    Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
    Note: Apple has removed over 90 features from Pages 5 and added many bugs:
    http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
    Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
    Peter

  • I cannot open email messages after downloading latest version

    I cannot open received email. It appears in the inbox, but it WILL NOT OPEN. When I switch to Safari, it will open, but I prefer the features of Firefox. This has been happening since I installed the second to the last update. I installed the latest update today hoping that would solve the problem, but it has not. HELP!!

    Enter the correct login credentials for the account.

  • Cannot open .odc files created by another user - Unexpected error

    I have exported an .odc file from Excel into a shared Data Connection Library. The connection file works fine for myself and the data refreshes, however when another user tries to either open the .odc file direct from the Library or refresh
    the data from the excel file they receive an error.
    I have checked the Sharepoint permissions and all the users attempting to access the connection file have the same as myself. The library has also been saved as a Trusted Location by each user and the Excel Services Authentication when the .odc
    file was created was set as the standard Windows Authentication.
    I asked a user to create another .odc file for the same data and they were able to save this into the connection library. However the same error occurs when I try to access this new file. The error I recieve is 'An unexpected error has occured. Changes to
    your data cannot be saved'. I can open the connection files that I have created but not ones that others have.
    I am only an end user so I don't have access to Central Administraion to configure the Unattended Account in the Excel Service Administration page as suggested in another post.
    So is there any other way around this issue?
    Thanks.

    Hi,
    An ODC file is just a txt file and can be opened with notepad to edit. A Data Connection Library needs to be Trusted via Central Administration, Manage Service Applications, Excel Services Application, Trusted Data Connection Libraries, Click Add Trusted
    Data Connection Library. However, you should still be able to  open someone else's ODC file unless its been saved as a draft?
    -Ivan

  • I cannot open many files created in CS5 into CS4

    How do I overcome that

    In each case I created a CS5 file and saved all its layers as .psd. I then flattened the file and saved it as .jpg. These files appear in windows explorer. When I load CS5 and click File/Open the window shows those files. But when I load CS4 and click File/Open the window showing the contents of that same folder does not include some of those files whether "Files of type" is set at psd, jpg, or all formats. If, however, I go to that folder that has the file using Windows Explorer, right click on it, and tell it to open with CS4 it does open in CS4. Hold on a sec. I just discovered something. The folder contains some files which are modifications of original files which have the same name as the original but with v2 or v3 or v4 appended to the name. It is those which do not show up when I load CS4 and click on File/Open. Curiouser and curiouser. Any ideas?

  • Cannot open Project files from previous FCPX versions

    Hello,
    I'm currently on 10.0.8, and have not upgraded to 10.1.1.  Here is my issue:
    A documentary project I've been working on since 10.0.1 is not showing up in 10.0.8, and I'm wondering how to "manually" update the Project.  I upgraded FCPX versions a few times while working on this Project (I think all the way up to 10.0.4), but then I stopped as I noticed it was negatively affecting parts of my project and making the application run slow (and Apple recommends you don't update versions while in the middle of a project).  I finished that project, but now fast forward and I'm in 10.0.8 and I need to revisit that Project to make a few changes, but FCPX won't even recognize it.  It successfully updated and recognizes the Events I used for this particular Project, but not the Project itself. 
    Any help/suggestions would be great.
    Thank you!

    Thanks Russ.  After all this time, I actually solved the problem myself.  I forgot that back 6 months ago, I renamed my Project file, from the default "CurrentVersion".  I just came across another post that said you're not supposed to do that, so I changed my Project file back to "CurrentVersion" and now FCPX recognizes it.  After all that toil, the answer was just too simple!!
    Thanks.

  • Can't open DNG files created with Mac CS5 downloader in Mac CS4 Photoshop

    I recently installed CS5 on my mac but I kept CS4 installed as well.  I notice that I cannot open DNG files created with CS5 in Photoshop CS4.  Bridge CS4 shows the files only as icons - no image thumbnails.  I am able to open these same files on a Windows version of CS4.  Is there some plugin for my mac CS4 that will enable me to access the DNG files created with CS5?  Is there a way to use my CS5 downloader when converting my raw files from my camera to DNG files that will make them compatiple with PS and Bridge CS4?

    rr3rd wrote:
    Is there a way to use my CS5 downloader when converting my raw files from my camera to DNG files that will make them compatiple with PS and Bridge CS4?
    Well, yes...but you'll need to modify your DNG Converter prefs to allow for that. You''ll need a recent (ideally current DNG Converter 6.4.1 or above) and click on the DNG Converter preferences and select the correct DNG Converter options. Check DNG Converter 6.4.1 (the current version) and click on "Change Preferences" to be sure select Camera Raw 5.4 and later then make sure CS4 is updated to ACR 5.7 (which is the last version of ACR for CS4) However, the changes made to ACR 6.x really should be adopted since IQ for ACR 6.4.x is a lot better...

  • Since updating to 4, I cannot open pdf files through my hotmail account

    I cannot open pdf files with the new version of FF. I can forward the email to another account, not using FF, and everything opens fine.

    '''''# * bold text'''''

  • I have updated to Keynote 6.1, but I still have 5.3 and I cannot open the file I just created in 6.1.

    I have updated to Keynote 6.1, my App Store says I did it 2/1/14, I just created a new slideshow in 6.1 tonight, saved it all the way through while creating it, and when finished, saved it one more time, and closed the file. I treid to open it again, but I get an error message stating I need a newer version of Keynote to open the presentation. I check the "About Keynote", and apparently I still have 5.3 and I cannot open the file I just created in 6.1. I try changing the file to open with 5.3, but it won't do that either! The App Store won't let me re-download it. How do I get 6.1 back??? I need to reopen the file I just created.

    I am finding that when I launch keynote from the Docking Station and it opens Keynote 5.3, so I command Q and close it. I then go to Finder, go to the Keynote slideshow I created in 6.1 and now cannot open, and CAN open the slideshow from Finder, which it actually open the file in Keynote 6.1.
    I emptied my Trash.
    What the heck is up with this???? And how do I fix it??

  • I cannot afford to upgrade my computer and sw from xp. How do I open older files created in InDesign CS2

    I cannot afford to upgrade my computer and sw from xp.
    How do I open older files created in InDesign CS 2.
    The error code it telling me the plug ins have been disabled.
    Someone tell me this is a message about the newer version that has not been installed on my computer.
    I

    If you plan on collaborating with other users who have progressed with the technology you are gong to have to upgrade. There is simply no way any longer to continue with XP and CS2 except in isolation.

  • HT2731 When I try to open Itunes, I get message cannot open this file because it was created by a newer version

    When I try to open itunes, I get message cannot open this file because it was created by a newer version
    CAn anyone help?

    Which system are you running (is this information correct in your profile)?
    Are there complicating issues to this question such as you transferring libraries between computers?
    Have you upgraded iTunes recently?
    Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311  - read section on Opening iTunes for information about running multiple copies of iTunes.

Maybe you are looking for

  • Adobe Reader will not open

    On my Mac, I cannot open Adobe Reader or PDF files. I have reinstalled the application multiple times with no success.

  • Problems with windows 7 and itunes

    I purchased a new computer which now has windows 7, I am having a problem with iTunes sync my iPod.  I have installed iTunes 3 different times and it still wont sync my iPod touch.  I have the first version of the iPod touch, I am out of solutions on

  • URGENT:ASM coding problem

    The following code inputs a string frm the user and then displays it back. I need to compare the user-inputted string (whose address is saved in DS:DX) with a String "HI". If the strings match, then "Success!!!" should be printed else the control sho

  • MSS error

    Hi Experts, When I am selecting the ivew Key Figure Monitor in MSS Overview workset I am getting the following error Portal Runtime Error An exception occurred while processing your request See the details for the exception Id in the log file Please 

  • BAPE_VBAK

    Hey gurus, in one of mu pgms i declared like this in Mysap  ERP version.... T_EXTENSIONIN      LIKE BAPIPAREX OCCURS 0 WITH HEADER LINE. DATA: W_BAPE_VBAK  LIKE BAPE_VBAK T_EXTENSIONIN-VALUEPART1 = W_BAPE_VBAK. But i am getting erros like 1.T_EXTENSI