CC clean up tool saying some files did not get cleaned close browser and run again

When I run the clean up tool saying some files did not get removed try closing browser and run again did not have browser open CC will not start spinning progress wheel but never connects

contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
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    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
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  • Reports file did not get generated during upgrade from 12.1.1  to  12.1.3

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  • Import iTunes Media Library, some files were not found problem

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  • Photoshop Elements 6:   Could not use type tool because the file could not be found

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