CC Cleaner tool to remove remains of CS5 only.

I have CS6 and CC on my Win 7 pro machine. I have uninstalled CS5.1 . Iam trying to use CC Cleaner tool to remove the remains of CS5.1 and need to be certain that it will not remove the other versions.
When I get to the screen giving a list of options to clean up, CS5-5.5 is listed as number 6. So I typed in 6, and pressed Enter. Then the next screen says 'List of products installed on this machine' and there is only one 1. Clean All. I am concerned that this might remove my other versions as well as CS5. Advise please, thanks.

Hello,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!) http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations. Sometimes the "opm.db file" is the culprit. In this case you should delete it.
So far, so good –I also often gave this advice. This approach only allows to look at the symptoms of this malfunction. Therefore I started a thread “What's up with "Downloading, Installing, Setting Up"?” I asked for a improvement of the product, so it is not necessary to use Cleaner Tool. Preran a member of Adobe’s staff promised "many improvements". Here is the link: https://forums.adobe.com/message/6408998
In order to accelerate the process I therefore call upon you to support my efforts. Most successful could be to click a „like“ in Prerans answer (see consecutive number 11)
Thanks,
Hans-Günter

Similar Messages

Using Cleaner tool to remove Reader

I run CS6 Web Premium.
Installed Adobe reader 11
Can no longer use Adobe pro or Distiller. (after a previous post on this where an "MVP" told me to run the cleaner after removing Reader.)
In spite of this being an ADOBE INSTIGATED BUG
I cannot get support - for a product that is obviously "not fit for purpose".
I am sup[posed to PAY for a support contract so that I can tell Adobe they have a problem???
How much greedier can Adobe get???
How can you spend all this money on a product (have been using since CS3 and all the pathetic upgrades that do little but earn Adobe money). - then get shafted with endless issues that you cannot get support for?
Even Expression Web is better than this...

Hello,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!) http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations. Sometimes the "opm.db file" is the culprit. In this case you should delete it.
So far, so good –I also often gave this advice. This approach only allows to look at the symptoms of this malfunction. Therefore I started a thread “What's up with "Downloading, Installing, Setting Up"?” I asked for a improvement of the product, so it is not necessary to use Cleaner Tool. Preran a member of Adobe’s staff promised "many improvements". Here is the link: https://forums.adobe.com/message/6408998
In order to accelerate the process I therefore call upon you to support my efforts. Most successful could be to click a „like“ in Prerans answer (see consecutive number 11)
Thanks,
Hans-Günter

Creative Cloud app will not launch. I had to use the cleaner tool to remove the prior copy (appeared to have two copies on computer. Re-installed, same problem. A circle for a few seconds and then nothing. Running Windows 7, 64 bit

My creative cloud app would not launch. I removed it with Windows uninstall, downloaded and re-installed. Again, it would not launch. Removed again using Adobe clean tool, appeared to have two copies on machine. re-installed, still have same problem.

uninstall all cc desktop apps.
again run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
install the desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

Where is the CS6 cleaner tool?

I've found a cleaner tool at Adobe's website but it's for CS5.5 or earlier versions. I need to fix problems with Photoshop CS6 Beta installation. Is there any CS6 cleaner tool ?
Also, the cleaner tool will remove only selected items, or everything from Adobe I have installed ?

I have sent you a private message Andre

Adobe Cleaner Tool

Hi!
I am wanting to install CS5 on my laptop. I have uninstalled CS3 Design Premium and was wondering if I needed to use the cleaner tool before trying to install CS5. It keeps saying on the cleaner tool page that the Windows version is being uploaded but a link to download it never appears.
Will CS5 work without using the cleaner tool??
I need help with this as soon as possible. My desktop is experiencing a hard drive failure so I'm in dire need of getting this placed on my laptop.
Thank you!!

Thank you so much for your fast response Noel!
I will try right now to install and activate CS5 Master Collection on my laptop.
In reply to your other post about the Western Digital. I have one already. It's a great help for keeping files backed up.
It's funny, I had JUST formatted my hard drive and haven't reinstalled anything but my Adobe and MS Office software and a few other smaller applications when I got a warning about the hard drive failure. Something actually goes my way for once. Bit of an inconvience, but it's still under warranty so HP will come out and replace free of charge *does the happy dance* and I can just start fresh again.
All along I thought I had a fan going bad ... grrrrr

Cannot uninstall CS5 completely even with CS Cleaner tool

Well... it's been over a week now and still not happy.
Had some Indesign (CS5.5) issues (would not open program, would not open files) so I tried to completely uninstall and reinstall the software, numerous times with multiple instances of "these programs did not install successfully and may not function properly".
After prompt advice from the forum, It was suggested I download the Cleaner tool and create a new user profile. I have done just that and used the Cleaner tool again just to make sure and came up with multiple errors.
(The log file is below.)
Should I continue trying to install again now or should I wait and try to clear up the reasons why this failed first?
Outside of completely wiping the partition and starting from scratch (a company computer), I have no other idea of what I can do to ensure this works as it should.
I've been "down" for a week and have work piling up. Thanks!
[Thu Apr 16 07:34:42 2015] List of products installed on this machine
[Thu Apr 16 07:34:42 2015] Listing products for cleanup:
[Thu Apr 16 07:34:42 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Apr 16 07:34:48 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Apr 16 07:34:48 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Apr 16 07:34:52 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Apr 16 07:34:52 2015] :: Cleaning-up left over inventories ::
[Thu Apr 16 07:34:52 2015] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Thu Apr 16 07:34:52 2015] Inventory: 'uninstallts', Type: RIBS, Action: Delete
[Thu Apr 16 07:34:52 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Thu Apr 16 07:34:52 2015] ::Start:: Removing AUM contents
[Thu Apr 16 07:34:52 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Thu Apr 16 07:34:52 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Apr 16 07:34:52 2015] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Thu Apr 16 07:34:52 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Apr 16 07:34:52 2015] Deleting scheduled task : AdobeAAMUpdater-1.0-Graphics-WS-Anthony Montanarella
[Thu Apr 16 07:34:52 2015] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Graphics-WS-Anthony Montanarella" /F
[Thu Apr 16 07:34:52 2015] ERROR: The system cannot find the file specified.
[Thu Apr 16 07:34:52 2015] Deleting scheduled task : AdobeUpdater Task-Graphics-WS-Anthony Montanarella
[Thu Apr 16 07:34:52 2015] Executing command: schtasks /delete /TN "AdobeUpdater Task-Graphics-WS-Anthony Montanarella" /F
[Thu Apr 16 07:34:52 2015] ERROR: The system cannot find the file specified.
[Thu Apr 16 07:34:52 2015] ::Finish:: Removing AUM contents
[Thu Apr 16 07:34:52 2015] ::Start:: Removing OOBE
[Thu Apr 16 07:34:52 2015] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Thu Apr 16 07:34:53 2015] INFO: No tasks running with the specified criteria.
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] ::Finish:: Removing OOBE
[Thu Apr 16 07:34:57 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Apr 16 07:34:57 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Apr 16 07:34:57 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] LOG FILE SAVED TO: C:\Users\ANTHON~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Apr 16 07:34:57 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Apr 16 07:34:57 2015]
[Thu Apr 16 07:34:57 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Apr 16 07:34:42 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:42 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:42 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:42 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] Warning: Failed to remove file,folder trying again
[Thu Apr 16 07:34:57 2015] Warning: Failed again to remove file,folder
[Thu Apr 16 07:34:57 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Apr 16 07:34:57 2015] ---------------------------------------------------------
[Thu Apr 16 07:34:57 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Apr 16 07:34:57 2015] ---------------------------------------------------------

Hi,
The procedure of the Adobe CS Cleaner must be done with an Admin Account on your, or you should Run the Application as Administrator,
The failed removing file errors, seems like that the files aren´t on the location anymore, you can check if there.
Regards

CC Cleaner tool deleted my entire CS5 Creative Suite

I was advised to use the adobe cleaner tool to help me download the creative cloud app, it did help.
But it also deleted (not uninstalled) my entire CS5 creative suite. How can I get those programmes back?

I thought as much however The programmes are not on my computer any longer.
I have them saved on an external hardrive and can copy them to my Mac, but when I try to open them I get a configuration error.

Photoshop CS5 and Flash CS5.5 will not uninstall from my PC. I tried using the cleaner tool and it will still not uninstall. Please Help.

I got these programs from a school program but the uninstaller is not available and the Cleaner tool will not work. Any suggestions?

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Don't understand the cc cleaner tool

Good morning and happy new year.
I must be the dumbest people here but I tried to follow the cc cleaner tool process explained here and I'm at a loss and stopped before making a fool of myself.
I went through the process 1 and 2 ie. I have a disk repair and an external disk backup of my system driver. (I use Win 7 Ultimate fully updated). My projects are NOT on the system drive as well as all the clips I use .
question : Will CC cleaner delete on the system drive any information related to my projects? I need a precise answer: No or Yes. The "perhaps", "maybe" etc evavive answers are not acceptable in such situations.
In the step 2 of the help file I uninstalled with Win 7 uninstall manager different elements from CC and CS 6 that either I have no use of or that I wont use anymore as I want to stick to the latest version of CC which are PPro, AE and Mediaencoder for the moment.
We arrive to step 3 and there I just don't understand why I should have to uninstall programs I uninstalled in the previous step. Will that step totally erase the whole programs of CC for example, or will it just clean remaining items or directories specifically related to for instance Prelude CC 2014 ? Can't people who write these messages in their scripts be once and for all precise in their wording saying what will be done?!
In this present instance I need to make a clean re-install of Mediaencoder CC as there has been most probably a problem during the recent update although it was completed without any error messages; I can't anymore re encode a project although I have not changed a line of it! The program stops suddenly and reboots my computer. I have not changed anything in the computer as well and the hardware is not the cause of the problem as it is only Media encoder which provokes the crash when it did not before the update.
This will be probably considered an ill mannered way of presenting my problem by I'm sorry to say that one cannot work cautiously enough and I don't want to see weeks of work erased and not usable even with backups because a user manual is not clear and precise in its wording. This infuriates me and I wish to know where I set foot!
Again sorry for my bad temper but really this is stressing.
Thanks in advance for your help
Claude

Hi David,
First happy new year. Secondly thanks for a reply which shows I was read...
Let's review your remarks and questions.
A/ it can be useful for you to know my pc configuration, I should have put it in my question:
More details about my computer
Component
Details
Subscore
Base score
Processor
Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz
7.3
5.9
Determined by lowest subscore
Memory (RAM)
8.00 GB
7.5
Graphics
ASUS HD7950 Series
7.9
Gaming graphics
6559 MB Total available graphics memory
7.9
Primary hard disk
49GB Free (286GB Total)
5.9
Windows 7 Ultimate
System
Manufacturer
System manufacturer
Model
System Product Name
Total amount of system memory
8.00 GB RAM
System type
64-bit operating system
Number of processor cores
4
Storage
Total size of hard disk(s)
5123 GB
Disk partition (C:)
49 GB Free (286 GB Total)
Disk partition (D:)
185 GB Free (488 GB Total)
Disk partition (E:)
233 GB Free (2795 GB Total)
Disk partition (F:)
646 GB Free (646 GB Total)
Disk partition (G:)
40 GB Free (244 GB Total)
Disk partition (H:)
40 GB Free (199 GB Total)
Media drive (I:)
CD/DVD
Disk partition (M:)
33 GB Free (466 GB Total)
Graphics
Display adapter type
ASUS HD7950 Series
Total available graphics memory
6559 MB
      Dedicated graphics memory
3072 MB
      Dedicated system memory
0 MB
      Shared system memory
3487 MB
Display adapter driver version
13.152.0.0
Primary monitor resolution
1920x1080
Secondary monitor resolution
1360x768
DirectX version
DirectX 10
Network
Network Adapter
Realtek PCIe GBE Family Controller
Notes
The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.
My project is on driver G, my clips are on D, E and G, with a majority of them on G; Cloud CC 2014 is on Driver C with Windows 7
B/What version of Premiere Pro are you running currently? Do you have any third party plug-ins or hardware you using in conjunction with Premiere Pro? Do you know what version of Media Encoder you were using successfully before the recent update and you started having problems?
I use exclusively since I took the subscription to Cloud CC, the latest versions, I check updates or upgrades every week and of course get notification also by the automatic Cloud manager of any new version. My last update was done on the 30th of December 2014. So yes I run with the most recent programs; the problems occurred just after! And got aggravated yesterday for no reason when Media encoder and Premiere Pro did not recognized MP4 format clips with an error message that the format was not supported!!! I hope Adobe did not decide to abandon this format, because it would put my 2 projects in full jeopardy!
Before the last update I had no problems. I have uploaded on Vimeo a provisional encoded file (see
with password rja404177 .
I decided to separate my project in two master projects concerning each of them the 2 parts of the video, with different names as to make the projects less heavy to manage by the computer and also easier to correct or change some of the effects controls especially the use of the curves RGB effect. I have a problem of getting an even colorimetric view between three different sources of files and cameras, one source is analog, the others HD and one of the latest has been more or less over exposed, so I check every clips with the YCscope and RGB parade and Vectorscope ( there could be a problem of color broadcast due to the red of the cliffs). Just imagine what would happen If I had to do it again! The full video is 1h10 minutes long! The video here corresponds to the first master project before the division in two parts. As I use nested sequences I have transferred in the master sequence here the 3 first sequences of the film (Titles, Las Vegas to Lee's Ferry, 1st day on the river).
Yes I have Video Copilot addons but which are not used in the project as well as Red Giant Universe Premium also not used here. In fact I seldom use special effects in these projects as they are kind of documentary on my raft trip down the Colorado in 1995 updated with films of two friends done 2011 and 2013. The only effects used are Cross dissolve and the Slide push one twice in the project for the last one. I use otherwise the default controls of scale and opacity if necessary. Soundwise, my tracks are declared 5.1 and used in conjunction with Audition CC (I've been a user of this last program for many years since it's creation by Syntrillium under the name CoolEdit Pro before Adobe acquired it!)
May I add that I'm not a novice with computers although an old froggy of 73!LOL! I began using computers in 1972 besides my job of Financial Analyst. I developed software in APL+ for stocks buy and sell decision making and created in France the first financial database in 1978 I was considered at that time like a perfect crazy guy in my business, good to be put in an asylum!!!. Since then I must say I had a good laugh! Try to prevent a trader to use a computer and databases nowadays and you'll see the speed at which he will throw you out of the window!
C/I would probably have focused on just Media Encoder if possible but whats done is done. Maybe you did?
Yes you're right I sort of thought of Media encoder first, but revised my way of dealing with the problem thinking that may be the installation had not been done correctly although no problem occurred during the update. I always update one program at a time waiting it to be fully completed before clicking on the install button of the next one.
D/ about the two methods of uninstall.
You say "The cleaner tool removes the same directories as the standard uninstaller. However the uninstaller is definitely the preferred method as it is done in conjunction with OS and the registry versus scripts which don't. The cleaner tool is generally used when the standard uninstall method fails "
May I say I'm not sure this is the right way to do from the user viewpoint. It is misleading. I'm again neither a professional in development although I mentioned what I did when I was not retired, and not a professional in Video editing etc.. I just address the problem from the user's point of view. If Adobe thinks that the Management panel solution is the best solution to have all the files eliminated let's stick to it. In fact one can see by using the CCleaner program that it does not eliminate all the register's problems after having uninstalled a program. So perhaps then it is justified to use also the Adobe CC Cleaner device. Then may I suggest that the phrasing of the step 3 be changed to make the user understand its real purpose. From what you say one induces that they are complementary. This should be perfectly clear in the user's brain. When I tried to find answers to my problems on the forums it showed many times that people did not really understand what would happen, how the device was going to work. That's why I insisted in my question on the "precise, yes or no " etc.. answers required. I can dedicate time to such questioning, I doubt a professional having to deliver a final product under contract has time to make hypothesis on this matter if it occurs to him such mishaps....
E/ miscellaneous questions:
Yes I use the default format proposed by Media encoder H.264 preset : Match source high bitrate which matches my project's settings. It worked three times before the update without an hitch. Why should not it go on like that?
The encoded files are saved either on the driver of the project file, or on the E external driver to make sure I do not erase the final encoded file by mistake. Poirot's little grey cells are a little bit rusty nowadays!
I had no problems before the update by working like that.
I did not try a different codec before the last event which is the impossibility of using my MP4 clips. By the way the projects contain also AVI uncompressed (codec UYVY) files (My quicktime version is also updated) and the native files of my Canon Legria AVCHD camera (AVC format) and I used the AVI uncompressed format because I wanted to derush my analog files to eliminate any shots which were of poor quality. I use for this a small software: AVI Cutty which works only with AVI uncompressed files. So I used Media Encoder to pre encode my analog files in this format first; It separate automatically my videos in clips more or less corresponding to scenes. Again I had no problem since I began to use Adobe software more than a year ago with CS5.5 and then with CC 2014 since last September as a yearly subscriber.
Both projects have the same problem.
I checked the Windows task manager while encoding and I observed this:
a/ the crash occurs randomly in time.
b/ it seems that each time the encoding passes on a cross dissolve section (I'm not certain of that it can be also the changes in the curves RGB effects settings from one clip to the other.) the CPU usage curve reaches a peak around 95 to nearly 100%. I suppose the crash occurs when the 100%+ is reached.
c/I've checked my system driver's integrity, there is no problem here. I did the same for the memory which is ok too.
d/ No I did put the question on other forums because I did not find the right place to put it.
I do my best not to pollute other forums with non related questions.
e/ As for the recognition of the MP4 files, other programs like the Windows mediaplayer recognize them so it's not a question of corrupted files.
f/ I've just checked with the reinstalled media encoder. I did not re-encode but I do not get any more messages that the MP4 format is not recognized! Thank god! Remains to test the re-encoding itself and PP when the installation is over.
Well I hope this long answer gives you a better idea of what is going on. I'm finishing right now the re installation of PP AE Media encoder and Audition and will come back to you with the results.
Thanks again
Best
Claude

CC Cleaner Tool Failed! Corrupt Apps Stuck On My System

I upgraded from Snow Leopard 10.6 to Mavericks 10.9.
My CS4 and CS6 apps stopped working. Maybe I need to update? None of the Adobe Application Managers worked anymore. Followed Adobe's website and downloaded Creative Cloud and tried to update again, still no luck. Tried to run the Adobe uninstaller for each app, most did not work, but no problem, there is the Creative Cloud Cleaner Tool. Ran that but it failed to see all the Adobe software still on my system and did not remove much. Now I have most of Creative Suite 4 and 6 still on my computer but can't run or remove any of them.
How can I get these off so I can reinstall CS6 cleanly and have it work properly?
There are lots of similar questions on these forums, but many remain unanswered...
Are other people still having issues like this?
Thanks in advance

To uninstall, you can try to uninstall each of the product by checking the preference box in front of the uninstaller (present in the application).
OS X Mavericks: Install, update, and uninstall apps
You can try manual clean up:
Mac
~ Files / Folders ~
/Applications/Adobe*
/Applications/.AdobePatchFiles (hidden, use Go > Go to Folder command)
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/com.adobe*
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
/Users/[user]/Library/Preferences/com.adobe*
Hope this helps you.
Regards
Rajshree

CS Cleaner Tool...inconsistencies in documentation

The XML file included in the CS Cleaner Tool contains this syntax:
<?xml version=1.0 encoding=UTF-8?>
<manifest>
<versioninfo>
<build></build>
</versioninfo>
</manifest>
The CS Cleaner Tool documentation has a totally different syntax, with breaks across pages, and what appears to be incorrect syntax:
<?xml version="1.0" encoding="UTF-8"?> <Products>
<Properties>
<Property name="eulaAccepted">1</Property>
 </Properties>
<CS5>
>
<!--<Product productName="Adobe Photoshop CS5" version="10.0"/>-- >
</CS5> </Products>
Can someone please review these inconsistencies and let us know what the correct syntax and procedure is for using this tool?
We are in the midst of a project to deploy CS6 to users who have various previous versions of CS that need to be removed, but too many questions to proceed with this script.
Thanks,
Don

हिमाँशु wrote:
Hi Don,
As you guessed I don't deal with large envs much.
I didn't realize that you had those many macs. If they were deployed using AAMEE then removal is similar to deployment. Were the old versions installed by the individual mac users instead? In such a case the cleaner tool may be the only available scripting solution.
Thanks,
Himanshu
No worries, I do appreciate your responses.
Our goal is to remove old(er) versions of Creative Suite, in this case we need to remove CS4...which AAMEE does not support.
But getting back on track, we would like to get the script to work. However as the script seems to have a dependancy on the GUI, which doesn't really make sense (who's managing development there at Adobe?), we're stuck.
Still curious about your statement...how did you determine the GUI "uninstaller" is better than the script?
The uninstaller, when successful, is better at cleaning up what was installed.
Thanks,
Don

Best tool for removal of duplicate photos

What is the best tool for removing duplicates from iPhoto?

For dealing with duplicates in iPhoto check out iPhoto Library Manager Duplicate Annihilator Decloner or iPhoto Duplicate Cleaner

Uninstall Adobe Creative Suite 4 Web Standard with creative suite cleaner tool not working

hi, I try to silently uninstall Adobe Creative Suite 4 Web Standard using the Adobe Creative Suite Cleaner Tool
on a win7 x64 (french) computer so far with no success
I tried
AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll=CS4
     in the log I get a ERROR: CS4 not recognized value.
AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll="Adobe Creative Suite 4 Web Standard" and ‐‐removeAll=Adobe Creative Suite 4 Web Standard
with the same error
then I tried to create the cleanup xml file by using the command AdobeCreativeSuiteCleanerTool.exe --createCleanup=c:\test
it create the cleanup.xml file : (I un commented the cs4 product name manually
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
          <Property name="eulaAccepted">1</Property>
          
</Properties>
<CS4>
          <Product productName="Adobe Creative Suite 4 Web Standard" version="4.0"/>
</CS4>
<CreativeCloud>
          
</CreativeCloud>
</Products>
as you can see there is none product listed (like dreamweaver, flash...that are on the computer)
this is what i have in the log
[Wed Mar 20 17:34:15 2013] Please enter (y) for Yes or (n) for No. ... >>
[Wed Mar 20 17:34:17 2013] Processing create cleanup in SILENT MODE
[Wed Mar 20 17:34:17 2013] Creating cleanup XML at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating PDB
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] [Coll ID: 74391d4c0f181c4d062cf4de6461d86]
[Wed Mar 20 17:34:17 2013] AC: {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1} Setup: 2.0.138.0 Name: Adobe Creative Suite 4 Web Standard
[Wed Mar 20 17:34:17 2013] :: End :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] ::Start:: Writing to XML
[Wed Mar 20 17:34:17 2013] [CS4] {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1}, Adobe Creative Suite 4 Web Standard, 4.0
[Wed Mar 20 17:34:17 2013] [CreativeCloud] {11111111-1111-1111-1111-111111111111}, Creative Cloud Installer, 1.0
[Wed Mar 20 17:34:17 2013] :: End :: Writing to XML
[Wed Mar 20 17:34:17 2013] Closing cleanup XML.
[Wed Mar 20 17:34:17 2013] Cleanup XML created at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013]
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:34:17 2013] ---------------------------------------------------------
[Wed Mar 20 17:34:17 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
then I ran the command AdobeCreativeSuiteCleanerTool.exe --cleanupXML=cleanup.xml , it proceeds through a lot of msi
then errors with
[Wed Mar 20 17:40:29 2013] An error occured trying to remove payload from database: Adobe CSI CS4
[Wed Mar 20 17:40:29 2013] finished updating installState
[Wed Mar 20 17:40:29 2013] Deleting session: 74391d4c0f181c4d062cf4de6461d86 from ribs_collection and other associated tables
[Wed Mar 20 17:40:29 2013] Updating caps schema pcd_meta to 2 if earlier version is less than 2
[Wed Mar 20 17:40:30 2013] ..
[Wed Mar 20 17:40:30 2013] Removing content of Product : Adobe CSI CS4, Version : 1.0.1
[Wed Mar 20 17:40:30 2013] Ex: Incorrect number of bindings supplied. The current statement uses 1, and there are 38 supplied.
[Wed Mar 20 17:40:30 2013] ERROR. Refer log at: C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Creative Suite Cleaner Tool.log
I reboot the computer, check add remove program, cs4 web standard is still here, and I can still launch the applications like nothing happened...
but at this point if I try to manually uninstall (with add/remove program) i get an error message saying "cirtical errors during installation: program installation database is incorrect, reinstall from original support" (maybe not accurate as it's in french)
same thing if i run manually the cleaner tool and go through the dialog.
I don't know what else I can do, I've already spent a couple of hours with this issue.
Any help / suggestion would be appreciated, thanks.

hi, thanks for your answer, actually this is what I have to do:
I have to uninstall cs4 english to install it back in french. If I try reinstall with the french licence over the existing install, it starts in trial mode and ask for the licence.
So if I follow your advice I should reinstall, uninstall, then reinstall ( and I have to do that on 30 computers, through SCCM, not manually)
As you see it become quite complicated.
An other suggestions?
thanks

Can't find the CS6 cleaner tool

I see the cleaner tool for CS5 and 5.5, but nothing for CS6. Where is it, please? Also will it affect any of my files for CS5 or CS3?
Please help, this is most frustrating.

You can find a link and instructions at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

My batch feature in bridge has disappeared completely after update, I uninstalled everything adobe CC using the cleaner tool

My batch feature in bridge has disappeared completely after update, I uninstalled everything adobe CC using the cleaner tool.
I sue the batch feature for my job everyday to batch multiple images with a custom action, I need this feature back ASAP
Iam on a new 27 IMAC OSX 10.9.4
Adobe CC 2014 newest version completely up to date.

The cleaner tool doesn't touch presets, templates or other user data. All it does is flush the installer database to remove blockages. The last time it actualyl deleted any files and folders was with CS3. so whatever you did, you may have hit the wrong button. And while I underrstand your frustration, the download pages states that you are advised to backup your data, regardless...
Mylenium

CC Cleaner tool to remove remains of CS5 only.

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