CC Crashing when copy / saving files to the network

Question

Example crash report below from a very active user of CC in our photo editing suite.  He claims the crashes are random and there is no pattern.
This can be opening the first file of the day, or the thousandth.
I have removed all the plug-ins -  this didn’t fix things I am still getting freezes
I then deativated GPGPU – still having the same problem
I have looked to remove possible fonts that may be bad – removed font cache – still the same problem
I am running out of things to try…
Can you advice anything else I can try to fix this problem – its becoming very tedious and I am constantly losing work and having to remake it..
Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          27/03/2014 13:56:38
Event ID:      500
Task Category: Desktop Window Manager Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Windsor.er.local
Description
The Desktop Window Manager is experiencing heavy resource contention.
     Scenario          :               Video memory resources are over-utilized and there is thrashing happening as a result. Reducing number of running programs and open windows may help resolve this condition.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>500</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4006</Task>
    <Opcode>39</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2014-03-27T13:56:38.248245900Z" />
    <EventRecordID>767</EventRecordID>
    <Correlation ActivityID="{03914C80-F800-0008-253F-3F3C8D49CF01}" />
    <Execution ProcessID="1732" ThreadID="6588" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Windsor.er.local</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="DisplayDeviceFriendlyNameLength">20</Data>
    <Data Name="DisplayDeviceFriendlyName">NVIDIA Quadro K2000</Data>
    <Data Name="MemoryBandwidth">14620000</Data>
    <Data Name="MemorySize">1780017152</Data>
    <Data Name="Scenario">2</Data>
  </EventData>
</Event>
Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          26/03/2014 12:59:42
Event ID:      500
Task Category: Desktop Window Manager Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Windsor.er.local
Description:
The Desktop Window Manager is experiencing heavy resource contention.
     Scenario          :               The Desktop Window Manager responsiveness has degraded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>500</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4006</Task>
    <Opcode>39</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2014-03-26T12:59:42.578898300Z" />
    <EventRecordID>764</EventRecordID>
    <Correlation ActivityID="{038B3C90-F800-000A-E6F6-1A41FA47CF01}" />
    <Execution ProcessID="1692" ThreadID="5596" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Windsor.er.local</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="DisplayDeviceFriendlyNameLength">20</Data>
    <Data Name="DisplayDeviceFriendlyName">NVIDIA Quadro K2000</Data>
    <Data Name="MemoryBandwidth">14620000</Data>
    <Data Name="MemorySize">1780017152</Data>
    <Data Name="Scenario">3</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Error
Date:          27/03/2014 13:52:04
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windsor.er.local
Description:
Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a9f2
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x000000000002bfd1
Faulting process id: 0x1320
Faulting application start time: 0x01cf49c26f32ef65
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: f9e86479-b5b6-11e3-85b1-18037336c83a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-27T13:52:04.000000000Z" />
    <EventRecordID>28323</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windsor.er.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>14.2.1.570</Data>
    <Data>52f4a9f2</Data>
    <Data>ole32.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7c92c</Data>
    <Data>c0000005</Data>
    <Data>000000000002bfd1</Data>
    <Data>1320</Data>
    <Data>01cf49c26f32ef65</Data>
   <Data>C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe</Data>
    <Data>C:\Windows\system32\ole32.dll</Data>
    <Data>f9e86479-b5b6-11e3-85b1-18037336c83a</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Application Hang
Date:          27/03/2014 12:26:54
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windsor.er.local
Description:
The program Photoshop.exe version 14.2.1.570 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 770
Start Time: 01cf49aa8e889de4
Termination Time: 50
Application Path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-27T12:26:54.000000000Z" />
    <EventRecordID>28319</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windsor.er.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Photoshop.exe</Data>
    <Data>14.2.1.570</Data>
    <Data>770</Data>
    <Data>01cf49aa8e889de4</Data>
    <Data>50</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe</Data>
    <Data>
    </Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>

Answer 1

Thanks for moving this here, Jeff.
You should be able to find a more helpful crash log by opening Applications > Utilities > Console and finding the most recent crash report under User Diagnostic Reports.  If you can send the latest Audition crash log as an attachment to [email protected], I'd be happy to investigate further.